Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Danacia Smith

Summary

Proficient and caring team member offering outstanding patient-facing and over the phone experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Receptionist

Epiphany Beauty Institute
01.2024 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled cash transactions and maintained sales and payments records accurately.

Medication Technician

Life Care Center
08.2022 - Current
  • Reviewed patient progress to document effects of any prescribed medication.
  • Explained treatment procedures, medications, and diets to inform patient and patient's family of care and progress.
  • Prepared medication doses accurately by following medication administration record (MAR) written by healthcare providers.
  • Reviewed medication orders for accuracy and completeness before administering medication.
  • Counted and recorded medication inventory routinely to maintain medication security and control.

Patient Care Technician

Roper St. Francis Hospital
10.2022 - 06.2023
  • Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
  • Supported patient admissions, discharges, and transfers to promote team productivity.
  • Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
  • Answered patient assistance calls, assessed needs, and offered qualified support.
  • Used principles of growth and development to provide age-specific treatment and care.
  • Applied oxygen via nasal cannula, simple masks and nebulizer masks under direction of nurse in charge.

NICU Unit Secretary

MUSC
08.2021 - 06.2022
  • Transcribed doctors' medication orders, lab test requests, and care plans.
  • Maintained current and accurate medical records for patients.
  • Enhanced office productivity by handling high volume of callers per day.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Managed incoming calls and directed to appropriate department.
  • Processed patient bills and payments, double checking information for accuracy.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.

Education

Burke High School

Medication Aide

Beacon Hill

Skills

  • Medical Records Management
  • Incoming call reception
  • Medical office administration
  • Patient data confidentiality
  • Medical billing knowledge
  • Appointment Scheduling
  • Complaint resolution
  • Multi-line phone talent
  • Good communication skills
  • Excellent written and oral communication
  • Telephone etiquette
  • Medication Reconciliation
  • Healthcare regulations
  • Pharmacy Knowledge
  • Drug Interaction Awareness

Certification

Registered Pharmacy Technician

Certified Medication Technician

Introduction to Microsoft Softwear Completer




Timeline

Receptionist

Epiphany Beauty Institute
01.2024 - Current

Patient Care Technician

Roper St. Francis Hospital
10.2022 - 06.2023

Medication Technician

Life Care Center
08.2022 - Current

NICU Unit Secretary

MUSC
08.2021 - 06.2022

Burke High School

Medication Aide

Beacon Hill

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Danacia Smith