Dana D. Agler

• Kept projects on schedule by managing deadlines and adjusting workflows.
• Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
• Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity.
• Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
• Created job files for each project and maintained current data in each file.
• Prepared meeting agendas and minutes for distribution and record keeping.
• Coordinated cross-functional teams to achieve seamless collaboration in achieving project objectives.
• Played an active role in brainstorming sessions held for the purpose of generating innovative ideas/solutions which could potentially be incorporated into existing/new projects being undertaken by the company.
• Managed budgets effectively, ensuring resource allocation was optimized for maximum project success.
• Improved client satisfaction with timely updates and transparent communication throughout the project lifecycle.
• Responded to requests for information on materials to inquiring parties.
• Tracked hours and expenses to keep project on task and within budgetary parameters.
• Elevated overall quality of completed projects by consistently monitoring progress and addressing issues proactively.

• Managed time efficiently to meet tight deadlines for multiple concurrent projects without sacrificing quality or attention to detail.
• Assisted in the development of survey questionnaires that effectively addressed client objectives while minimizing respondent fatigue.
• Maintained detailed records of respondent interactions, ensuring accuracy and confidentiality of collected information.
• Participated in ongoing professional development opportunities to stay current on industry trends and best practices related to survey research interviewing techniques.
• Developed relationships with community organizations to facilitate access to diverse populations for more representative survey samples.
• Enhanced survey response rates by employing effective communication skills and developing rapport with respondents.

• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
• Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
• Created, maintained and updated filing systems for paper and electronic documents.
• Developed and maintained successful relationships with vendors, suppliers and contractors.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
• Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
• Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
• Updated reports, managed accounts, and generated reports for company database.
• Managed office operations while scheduling appointments for department managers.
• Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
• Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
• Coordinated special projects and managed schedules.
• Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
• Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
• Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
• Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
• Managed compliance to keep organization operating within legal and regulatory guidelines.
• Reported to senior management on organizational performance and progress toward goals.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Established team priorities, maintained schedules and monitored performance.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.

• Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
• Provided exceptional customer service, addressing patient inquiries professionally and courteously both in-person and over the phone.
• Improved patient care by conducting comprehensive visual pre-testing procedures.
• Maintained clean and organized examination rooms, adhering to strict sanitation standards for optimal patient safety.
• Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
• Facilitated smooth communication between patients and optometrists, acting as a liaison for any concerns or questions.
• Instructed patients on contact lens insertion and removal and lens care guidelines.
• Collaborated with optometry staff to reach individual and team goals.
• Performed ocular health assessments to aid optometrists in identifying potential eye-related conditions early on.
• Filled and dispensed eyeglass prescriptions, fitting frames, lenses and contact lenses for comfort and convenience.
• Assisted with dilating patients or using eye medications when directed by optometrist.
• Contributed to a positive work environment by actively participating in team meetings and offering constructive feedback for continuous improvement.
• Helped patients with selecting and ordering glasses or contact lenses to encourage informed decisions.
• Ensured timely delivery of eyewear products by coordinating with optical laboratories and tracking orders closely.
• Increased overall efficiency within the practice by assisting in inventory management and ordering supplies as needed.
• Enhanced patient satisfaction by managing appointment scheduling and ensuring efficient office flow.
• Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
• Managed administrative duties with phone reception, appointment scheduling and payment processing.