Danae Abston
Orlando,Florida
Summary
Professional security professional with substantial experience in maintaining order, safeguarding personnel, and enforcing regulations. Demonstrates strong leadership skills, effective communication, and proactive approach to problem-solving. Consistently fosters team collaboration and adapts seamlessly to dynamic environments. Known for reliability, integrity, and results-driven mindset.
Overview
6
6
years of professional experience
Work History
Master at Arms
US Navy Reserves
Orlando, FL
04.2024 - Current
- Conducted security assessments to ensure compliance with Navy regulations and safety protocols.
- Monitored access control systems, maintaining secure environments for personnel and assets.
- Trained recruits in military law enforcement techniques and emergency response procedures.
- Oversaw incident reporting processes, ensuring accurate documentation and timely follow-up actions.
- Led team drills focused on crisis management, enhancing operational readiness among unit members.
- Managed access control systems, ensuring only authorized individuals entered restricted areas.
- Ensured compliance with all federal regulations pertaining to firearms storage, handling, and transportation while serving as a key member of the armory management team.
Customer Service Manager
Family Dollar
Lakeland, FL
09.2022 - 06.2025
- Led customer service team, enhancing response time and satisfaction rates.
- Developed training programs for new staff, improving onboarding efficiency.
- Implemented feedback systems to track customer concerns and resolutions.
- Streamlined communication processes between departments to ensure service consistency.
Customer Service Representative
Conduent
Ocoee, FL
01.2020 - 08.2022
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Processed transactions efficiently, ensuring accuracy and compliance with company policies.
- Maintained comprehensive knowledge of products and services to provide informed recommendations.
- Collaborated with team members to enhance service delivery and improve customer satisfaction ratings.
Education
GED -
Pearson
01-2023
Skills
- Customer service
- Critical thinking
- Active listening
- Data entry
- Call center experience
- Relationship building
- Payment processing
- Professional telephone demeanor
Timeline
Master at Arms
US Navy Reserves
04.2024 - Current
Customer Service Manager
Family Dollar
09.2022 - 06.2025
Customer Service Representative
Conduent
01.2020 - 08.2022
GED -
Pearson