Danae' Coffman
Arlington,TX
Summary
Knowledgeable and dedicated customer service professional with extensive workforce experience for the City of Arlington. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
Customer Service Representative Lead
City Of Arlington Tx
2020.10 - 2023.08
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
- Collaborated with store management and program leadership to suggest actionable improvements and corrective action plans.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Resolved service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
- Cross-trained existing employees to maximize team agility and performance.
- Managed team of junior customer service representatives successfully in fast-paced environment through proactive communication and positive feedback.
- Trained new personnel regarding company operations, policies and services.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Built positive rapport and relationships for high levels of customer satisfaction.
- Implemented company policies and procedures for professional, cohesive customer care.
Billing Customer Service Representative
Spectrum
2022.05 - 2022.07
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Recommended products to customers, thoroughly explaining details.
- Responded proactively and positively to rapid change.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained up-to-date knowledge of product and service changes.
Customer Service Associate
GM Financial
2021.08 - 2021.09
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Investigated and resolved customer inquiries and complaints quickly.
- Educated customers about billing, payment processing and support policies and procedures.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Answered inquiries and provided information to sales representatives, distributed appropriate paperwork and fulfilled quote requests to deliver excellent customer support.
- Corresponded with customers and conferred with coworkers to answer inquiries, discuss market fluctuations or resolve account problems.
- Managed lease and financed accounts.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Preschool Teacher
Fielder Church
2020.08 - 2021.02
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Educated students in foundational concepts such as shapes, numbers and letters.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Monitored students' academic, social and emotional progress and recorded in individual files.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Protected children in-class, at recess and off-site with observational skills and positive reinforcement for good behavior.
- Communicated with parents to inform about child's progress and classroom behavior.
- Assisted and supervised 15 children through entire school day.
Day Camp Leader
City Of Arlington Tx
2018.08 - 2019.10
- Supervised, guided and assisted students during crafts, art projects, games and other activities to provide developmental stimulation.
- Monitored camper behavior during activities, effectively handling discipline situations and encouraging positive behavior.
- Communicated with parents, staff and teachers regarding children or program issues, disciplining or expelling campers when required for good of community.
- Trained staff in proper implementation of program systems, familiarizing with camp traditions, verifying basic knowledge of activities and providing safe environment training.
- Followed federal, state and facility guidelines to maintain professional interactions with campers.
- Advised camp management of camper-related issues and helped to formulate targeted resolution plans.
- Created a positive rapport and shared interest with all youth; modeled relationship-building skills in all interactions.
- Processed orders, forms, applications, and customer requests.
Cashier
Finish Line, Inc
2018.06 - 2018.08
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Built relationships with customers to encourage repeat business.
Cashier
Alley Cats Entertainment
2017.06 - 2017.08
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Maintained clean, organized workspace according to operational standards.
- Prepared quality products while maintaining proper food safety practices, portion control and presentation within service goal times.
- Greeted customers entering store and responded promptly to customer needs.
Education
Bachelor of Arts - Communications And Digital Media
University of North Texas At Dallas
Dallas, TX12.2024
Associate of Arts -
Tarrant County College
Arlington12.2023
Skills
- Service Standard Compliance
- Customer Service and Assistance
- Exceptional Communicator
- Verbal Communication
- Customer Account Management
- Calm and Professional Under Pressure
- Account Management
- Customer Relationship Management
- ActiveNet
- MS Office Proficiency
- Multi-line phone talent
- Account management
Timeline
Billing Customer Service Representative
Spectrum
2022.05 - 2022.07
Customer Service Associate
GM Financial
2021.08 - 2021.09
Customer Service Representative Lead
City Of Arlington Tx
2020.10 - 2023.08
Preschool Teacher
Fielder Church
2020.08 - 2021.02
Day Camp Leader
City Of Arlington Tx
2018.08 - 2019.10
Cashier
Finish Line, Inc
2018.06 - 2018.08
Cashier
Alley Cats Entertainment
2017.06 - 2017.08
Bachelor of Arts - Communications And Digital Media
University of North Texas At Dallas
Associate of Arts -
Tarrant County College
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