Danae Costello
Mead,CO
Summary
Driven professional with a proven track record in public health policy and customer service industries. Excelling in problem-solving and database management. Demonstrated adaptability by mastering diverse roles, from administrative support to enhancing customer service standards. Skilled in team collaboration and effective communication, consistently achieving project goals and improving operational efficiency.
Overview
7
7
years of professional experience
Work History
Eligibility Systems Temp
Colorado Department of Health Care Policy and Financing
Denver, CO
04.2024 - 12.2024
- Completed data entry tasks within specified timeframes.
- Assisted with the preparation of various reports for management review.
- Scanned documents into digital format for easy retrieval.
- Maintained calendar of events and meetings for executive staff.
- Developed and updated data spreadsheets to ensure accurate member case tracking.
- Observed system and member dashboards for trend identification in eligibility systems.
- Conducted thorough research within CBMS to support eligibility determinations.
- Supported providers in the account activation for PeakPro.
- Provided high-level customer service to members, efficiently addressing inquiries related to their Medicaid eligibility in a fast-paced environment.
- Answered calls from providers to better assist them with PeakPro activation.
- Experience in working with indigent populations.
Administrative Assistant for District Manager
Claires Stores Inc
Loveland, CO
07.2023 - 04.2024
- Coordinated travel arrangements and completed expense reports for travel reimbursement.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Coordinated and scheduled routes for district managers to optimize efficiency.
- Managed inventory tracking to support efficient stock management.
- Monitored inventory to maintain optimal product availability.
- Collaborated with store management to ensure timely placement of products on shelves.
- Executed comprehensive product reset for district operations.
- Worked with clients and performed customer service duties at a high level and fast pace.
- Checked the main email to assist main management personnel.
Medicaid Operations Systems Temp
Colorado Dept. Of Healthcare Policy & Financing
Remote
10.2022 - 07.2023
- Requested, received, and analyzed data with minimal instruction.
- Analyzed data and shared findings with colleagues.
- Provided updates on medical assistance help desk ticket trends.
- Attended meetings, drafted minutes, and summaries related to data analysis as needed.
- Supported program staff and other systems teams from a data entry perspective, as needed. This included, but was not limited to, correcting data entry or entering new override records in the Colorado Business Management System (CBMS).
- Provided updated status reports to the reporting manager.
- Assisted the Division and Office staff, managers, and other assistants with special projects and other duties, as assigned.
- Worked with clients and performed customer service duties at a high level and fast pace.
- Experience in working with indigent populations.
Barista/Certified Trainer
Starbucks
Firestone, CO
05.2018 - 08.2022
- Responsible for delivering excellent customer service to internal and external customers, in line with the organization's mission, culture, and values.
- Responsible for modeling appropriate guest and partner interaction at all times, displaying the values of the culture of excellence, and leading in a manner that served as an organizational model for the values.
- Responsible for training and certifying all newly hired Starbucks partners through the Barista Certification program.
- Responsible for following the Starbucks Barista Trainer Teaching model. This included, but was not limited to, analyzing performance, retention of employee knowledge, guest service expectations, opening/closing procedures, cash and credit card transactions, store policy, and procedures, etc.
- Responsible for implementing solutions to policies and procedures when gaps are identified.
- Responsible for sharing findings and providing status updates to leadership
- Responsible for active coaching to ensure all partners were following food safety procedures, as well as Starbucks drink recipes, to provide premium quality products.
- Ensured daily time, temperature, transfer and waste controls were followed.
- Ensured health codes and safety standards were followed in order to maintain a high health score.
- Ensured that company policies were enforced.
- Provided necessary direction to partners and ensured that partners performed their assigned duties.
- Oversaw daily supervision of newly hired partners, along with the manager and other team leaders, motivating and leading them in accordance with our culture and values.
- Adhered to the organization's processes and procedures, ensuring that these are always consistently followed.
- Required to be self motivated, self directed and the ability to work independently and/or within a team.
- Required to demonstrate critical thinking, decision-making ability, problem solving, and the ability to manage deadlines, organize, and prioritize work independently.
- Performed other duties as assigned by management.
- Worked with clients and performed customer service duties at a high level and fast pace.
Education
Bachelor of Science - Political Science
University of Colorado At Boulder
Boulder, CO12-2025
High School Diploma -
Frederick High School
Frederick, CO05-2021
Skills
- Sales experience
- Problem-solving abilities
- Adaptability and flexibility
- Email management
- Event coordination
- Task prioritization
- Time management abilities
- Scheduling coordination
- Business correspondence writing
- Written communication
- Report preparation
- Document management
- Research skills
- Effective communication
- Team collaboration
- Database management
- Records management
- Administrative background
- Administrative support
- Technical skills
- Mail handling
- Mail coordination
- Meeting planning
Timeline
Eligibility Systems Temp
Colorado Department of Health Care Policy and Financing
04.2024 - 12.2024
Administrative Assistant for District Manager
Claires Stores Inc
07.2023 - 04.2024
Medicaid Operations Systems Temp
Colorado Dept. Of Healthcare Policy & Financing
10.2022 - 07.2023
Barista/Certified Trainer
Starbucks
05.2018 - 08.2022
Bachelor of Science - Political Science
University of Colorado At Boulder
High School Diploma -
Frederick High School
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