DANAE E. WELLS
Waterford,MI
Summary
Dedicated and results-driven Patient Account & Billing Representative with 6+ years of experience in healthcare revenue cycle operations. Proven track record of reducing A/R days, improving patient satisfaction, and resolving high-volume insurance and billing inquiries. Adept at insurance verification, claims follow-up, and denial resolution in fast-paced call center and remote environments. Seeking to contribute to healthcare organizations through superior communication, attention to detail, and comprehensive understanding of billing and collections workflows.
Overview
15
15
years of professional experience
Work History
Patient Account Representative (Remote)
R1RCM
Houston, TX
02.2024 - Current
- Handles 50–75 inbound calls daily addressing patient billing, payment plans, financial assistance and insurance inquiries with empathy and professionalism.
- Verify insurance eligibility and document patient responsibility using EMR and payer portals.
- Perform EOB analysis, post payments, and reconcile account discrepancies.
- Conduct follow-ups on aging reports (ATB) and contact third-party payers to resolve outstanding balances.
- Processes 50–60 UB-04 claims daily, ensuring claim accuracy and compliance with payer guidelines.
Prospective Patient Advocate (Remote)
ClearChoice Dental Implant Center
Denver, CO
01.2023 - 02.2024
- Handled 60–90 daily inbound calls and live chats, addressing insurance, treatment scheduling, and billing inquiries.
- Scheduled consultations, post-op checkups, and maintained patient engagement through proactive follow-up communication.
- Collaborated with clinical and insurance teams to clarify patient benefits and financial responsibilities.
Project Coordinator I
Pella Windows & Doors
Auburn Hills, MI
06.2019 - 01.2023
- Managed 30–40 calls per day, including inbound and outbound communication related to account billing and service updates.
- Coordinated scheduling for installation and delivery services; resolved past-due account issues to improve cash flow.
- Maintained accurate documentation in internal systems to support project progress and billing integrity.
Medical Call Center Representative
Dialogue Marketing
Troy, MI
08.2010 - 03.2016
- Handled 60–70 patient and provider calls daily, scheduling appointments and verifying insurance eligibility.
- Accurately completed patient intake and service documentation in EMR systems.
- Ensured timely billing support by preparing insurance documentation and handling basic claims follow-up.
Education
High School Diploma -
Pontiac Northern High School
Pontiac, MI06.2008
Skills
- Insurance Verification & Eligibility
- Accounts Receivable (A/R) Follow-Up
- Patient Billing & Collections
- Denial Management
- Electronic Medical Records (EMR/EHR)
- Explanation of Benefits (EOB) Review
- Revenue Cycle Management (RCM)
- CRM & Call Center Systems
- HIPAA Compliance
- Claims Editing & Submission
- Multitasking in High-Volume Environments
- Microsoft Office Suite
- Google Workspace
Timeline
Patient Account Representative (Remote)
R1RCM
02.2024 - Current
Prospective Patient Advocate (Remote)
ClearChoice Dental Implant Center
01.2023 - 02.2024
Project Coordinator I
Pella Windows & Doors
06.2019 - 01.2023
Medical Call Center Representative
Dialogue Marketing
08.2010 - 03.2016
High School Diploma -
Pontiac Northern High School
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