Danae Hankerson
Summary
Results-driven Implementation Specialist recognized for enhancing brand visibility and engagement through strategic public relations campaigns. Proficient in crisis management and media relations, with a proven ability to strengthen client relationships and improve online reputation. Expertise in developing PR strategies that create compelling narratives and drive audience engagement. Aiming to leverage skills to further elevate brand communication initiatives.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Implementation Specialist
Isolved
Charlotte, NC
06.2023 - Current
- Streamlined project delivery by developing comprehensive plans, leading cross-functional teams, and managing budgets, enhancing overall efficiency and client satisfaction at Isolved.
- Managed allocation of resources across various departments for project success.
- Supervised new business integration and takeovers.
- Directed interactions with vendors, owners, and new clients during transitional phases of projects.
Direct Account Manager
Isolved
Charlotte, NC
11.2022 - 06.2023
- Enhanced client engagement and satisfaction by implementing customized HCM solutions and maintaining proactive communication, resulting in increased account growth at Isolved.
- Maintained communication between working partners and clients to ensure customer satisfaction.
- Drafted proposals outlining services, costs, and benefits for prospective customers.
- Increased profitability and revenue by identifying customer needs, and determining appropriate offerings.
- Identified upselling and cross-selling opportunities to maximize account growth and revenue generation.
Corporate Trainer
First Student
Cincinnati, OH
10.2020 - 11.2022
- Boosted training effectiveness by employing diverse instructional techniques, including role-playing and simulations, leading to higher retention rates and productivity at First Student.
- Provided individual coaching sessions for employees who needed additional support with their job duties.
- Delivered technical training programs to clients through hands-on activities, simulators, and technology-based methods to achieve the best results.
- Increased productivity and profits by improving work retention rates, and reducing time spent on problem-solving.
Certified Trainer Sales & Service
Cintas
Dayton, OH
04.2017 - 03.2020
- Facilitated enhanced CRM and sales abilities by mentoring during partner onboarding.
- Enhanced customer satisfaction by exceeding key performance metrics through continuous support.
- Monitored progress of learners by administering quizzes or tests during courses or after completion.
- Provided constructive feedback and positive reinforcement to keep trainees motivated.
- Assisted in developing organizational policies and procedures for employee training initiatives.
- Used role-playing, lectures, and simulations to present information in variety of instructional techniques and formats.
Sales & Service Representative
Cintas
Dayton, OH
04.2016 - 04.2017
- Increased customer satisfaction and revenue projections by focusing on business-to-business sales and trust-building consultations.
- Performed regular follow-ups with prospects to close deals in a timely manner.
- Identified areas of improvement in existing processes, and implemented solutions accordingly.
- Answered inquiries from prospective customers regarding the features of products and services offered.
- Listened to customer needs to identify and recommend the best products and services.
Education
BS - Organizational Leadership
University of Louisville
KY12.2020
Skills
- Project Management
- Sales Training
- Business Negotiation
- Strategic Planning
- Crisis Management
- Account Management
- Stakeholder Engagement
- Content Creation
Certification
- Project Management
Languages
English
Native/ Bilingual
French
Professional
References
References available upon request.
Timeline
Implementation Specialist
Isolved
06.2023 - Current
Direct Account Manager
Isolved
11.2022 - 06.2023
Corporate Trainer
First Student
10.2020 - 11.2022
Certified Trainer Sales & Service
Cintas
04.2017 - 03.2020
Sales & Service Representative
Cintas
04.2016 - 04.2017
BS - Organizational Leadership
University of Louisville
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