DANAE HERNANDEZ
Miami
Summary
As a seasoned General Manager with a unique blend of experience in business management, sales, marketing, and entertainment, I excel at leading teams and driving results in fast-paced environments. My background as a renowned actress in my native country has honed my exceptional skills in communication, leadership, and problem-solving, and I'm excited to leverage my expertise in a new challenge.
Overview
2
2
years of professional experience
Work History
General Manager
Menta y Canela Nail Salon
Miami
08.2024 - Current
- - Directed and supervised salon staff to ensure excellent customer service and efficient operations.
- Managed daily operations, including scheduling, inventory, and maintenance.
- Developed and implemented marketing strategies to attract new clients and retain existing ones.
- Handled customer complaints and ensured high-quality service.
- Maintained compliance with industry standards and regulations.
- Analyzed sales and customer satisfaction data to inform business decisions.
- Trained and evaluated staff to ensure exceptional performance.
- Managed finances, including budgeting and expense control.
Sales Associate
Healthy and Happy Café
Miami
10.2023 - 07.2024
- Greeted customers warmly and offered assistance
- Helped customers find and select products
- Kept work area clean, organized and free of clutter at all times
Front Desk Receptionist
Farinelli1937
Miami
06.2023 - 10.2023
- Greeted and welcomed visitors in a professional manner while managing multiple tasks simultaneously
- Provided a high level of customer service to all clients
- Managed incoming calls, directing them to appropriate staff members or taking detailed messages as necessary
- Maintained an organized front desk area, ensuring all forms were up to date and available for visitors
- Demonstrated excellent customer service skills by responding to inquiries and resolving complaints promptly and courteously
- Scheduled appointments for clients using office calendar system and provided updates on changes or cancellations when needed
- Established and maintained good communications with personnel and clientele
Sales Associate
Almendros boutique
Miami
05.2023 - 07.2023
- Performed cleaning tasks, keeping store neat and organized
- Followed checklist to complete retail store opening and closing activities
- Introduced promotions and sale opportunities, enticing customers
- Met merchandising standards by keeping store stocked and products faced
Front Desk Executive
Florida Property Management Solutions
Miami
01.2023 - 05.2023
- Resolved customer complaints promptly and professionally in order to maintain a positive image of the hotel brand
- Maintained an up-to-date record of room availability status using appropriate software applications
- Utilized customer service skills to address inquiries, complaints, and requests from guests
- Prepared documents related to front desk operations such as registration cards or incident reports
- Trained and supervised new front desk staff members, providing guidance and coaching as needed
- Proactively addressed customer inquiries and complaints, resolving conflicts and promoting a positive customer experience
- Determined charges for services requested, collected deposits or payments, and arranged for billing
- Computed bills, collect payments, and make change for guests
Education
Bachelor of Arts - Arts
Bachelor's of Arts
Cuba09-2007
Skills
- Customer service
- Staff training
- Inventory management
- Financial analysis
- Marketing strategy
- Regulatory compliance
- Team leadership
- Conflict resolution
- Appointment scheduling
- Sales analysis
Languages
English
Professional
Spanish
Native/ Bilingual
Timeline
General Manager
Menta y Canela Nail Salon
08.2024 - Current
Sales Associate
Healthy and Happy Café
10.2023 - 07.2024
Front Desk Receptionist
Farinelli1937
06.2023 - 10.2023
Sales Associate
Almendros boutique
05.2023 - 07.2023
Front Desk Executive
Florida Property Management Solutions
01.2023 - 05.2023
Bachelor of Arts - Arts
Bachelor's of Arts
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