Danae Hill

• Led daily store operations, ensuring optimal customer service and product availability.
• Fostered team collaboration through effective communication and conflict resolution techniques.
• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Assisted with hiring, training and mentoring new staff members.
• Improved customer satisfaction through staff training in customer service and product knowledge.
• Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.

• Answered all telephone calls
• Greeted customers
• Coordinated seating and organized reservations
• Accommodated and managed private parties
• Greeted and seated guests, ensuring a welcoming atmosphere.
• Managed reservation system, optimizing seating arrangements for efficiency.
• Assisted in training new host staff on operational procedures.
• Handled guest inquiries and complaints, maintaining high satisfaction levels.

• Supervised daily operations, ensuring high-quality food preparation and service standards.
• Trained and mentored team members to enhance productivity and customer service skills.
• Managed inventory levels, reducing waste through effective stock control practices.
• Resolved customer inquiries promptly, fostering a positive dining experience and loyalty.
• Led initiatives to streamline kitchen workflows, increasing overall operational efficiency in food delivery.
• Trained new employees and delegated daily tasks and responsibilities.
• Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
• Completed cash and credit card transactions accurately using POS software.
• Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
• Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
• Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
• Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.

Was responsible for scanning and filling boxes into the bins for proper pick up for online orders

• Implemented improved processes for inventory management, reducing stock discrepancies.

• Took orders handled cash and made customers food.
• Delivered exceptional customer service by efficiently managing orders and addressing inquiries.
• Operated kitchen equipment safely and maintained cleanliness standards in food preparation areas.
• Collaborated with team members to ensure timely and accurate order fulfillment during peak hours.

• Waited on tables and catered to customers. worked as a food runner and a host at this company.
• Delivered exceptional customer service in fast-paced dining environment.
• Collaborated with kitchen staff to ensure timely food preparation and delivery.
• Managed multiple tables, prioritizing guest needs and enhancing dining experience.
• Trained new servers on menu items, service protocols, and restaurant policies.
• Streamlined ordering process by utilizing POS system efficiently and accurately.