Dana E. Jamison
Lead Community Support Specialist
Las Vegas
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
15
15
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Lead Community Support Specialist
Solutions of Change
09.2024 - Current
- Streamlined communication between clients, families, and service providers for optimal care coordination.
- Championed advocacy initiatives within the local community, raising awareness about the needs of our diverse clientele base effectively.
- Enhanced client satisfaction by providing tailored support and resources to individuals with varying needs.
- Elevated program reputation by consistently exceeding performance metrics set forth by management.
- Mentored new team members, ensuring their smooth integration into the role of Community Support Specialist.
- Promoted positive behavior change through consistent reinforcement and goal-setting strategies.
Rideshare Driver
Uber Technologies
09.2017 - Current
- Safely transporting passengers to their destinations
- Earned 5-star driving performance with exceptional customer service
- Multitasked in high-pressure environment
- Used communication skills to create comfortable atmosphere for clients
- Optimized position and scheduling to reduce wait times and increase revenue
- Managed all financial records, including tax-deductible expenses, mileage, and earnings.
Family and Community Support Specialist
Solutions of Change
07.2023 - 09.2024
- Coordinated with external agencies to establish partnerships for expanded service offerings and collaborative initiatives.
- Supported clients in developing goals and social skills, improving individual wellness and productivity.
- Improved community engagement by organizing and leading support groups, workshops, and events.
- Supported program evaluations by collecting data on service utilization and client outcomes, informing future decision-making and resource allocation.
- Assisted in implementation of community support services in alignment with needs.
Family Support Specialist
Solutions Of Change
6 2022 - 07.2023
- Assisted clients with acquiring resources from community partners including healthcare coverage, transportation needs, as well as other demonstrated needs.
- Designed marketing flyers for programming needs. Administered in-field outreach and attend community events for promoting and marketing services.
- Created and presented psycho-education workshops in community for all ages.
- Developed rapport to create safe and trusting environment for care.
- Monitored progress and documented patient health status changes to keep care team updated.
- Maintained detailed case histories, metrics and reports to meet strict standards.
- Completed comprehensive assessments of families to identify needs and develop treatment plans.
Merchandise Coordinator and Store Supervisor
Marshall Retail Group
05.2015 - 09.2017
- Ran weekly merchandising reports
- Created and filed purchase orders in Aptos operating system
- Completed date entry using Excel spreadsheets
- Supervised sales floor and associates
- Managed fiscal responsibilities of sending and receiving deposits for store.
Therapeutic Home Supervisor
St. Jude’s Ranch for Children
11.2009 - 05.2012
- Managed therapeutic group home for abused and neglected children, 6 to 8 children per group home.
- Trained and supervised Child Specialists.
- Organized scheduling for staff and children.
- Coordinated and implemented youth services including therapy, psychosocial rehabilitation, tutoring and family visits.
- Assessed youth treatment, medical, pharmaceutical, behavioral and educational needs
- Maintained public relations and networking to attract and retain donors for home.
Education
Bachelor of Arts - Liberal Studies, Arts
Arizona State University
Tempe, AZ 01.2020 - 12.2021
Skills
Care plan intervention
Certification
Certified Community Health Worker
Timeline
Lead Community Support Specialist
Solutions of Change
09.2024 - Current
Certified Community Health Worker
09-2024
Family and Community Support Specialist
Solutions of Change
07.2023 - 09.2024
Bachelor of Arts - Liberal Studies, Arts
Arizona State University
01.2020 - 12.2021
Rideshare Driver
Uber Technologies
09.2017 - Current
Merchandise Coordinator and Store Supervisor
Marshall Retail Group
05.2015 - 09.2017
Therapeutic Home Supervisor
St. Jude’s Ranch for Children
11.2009 - 05.2012
Family Support Specialist
Solutions Of Change
6 2022 - 07.2023
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