Dana E. Jamison
Lead Community Support Specialist
Las Vegas
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
15
15
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Lead Community Support Specialist
Solutions of Change
09.2024 - Current
- Streamlined communication between clients, families, and service providers for optimal care coordination.
- Championed advocacy initiatives within the local community, raising awareness about the needs of our diverse clientele base effectively.
- Enhanced client satisfaction by providing tailored support and resources to individuals with varying needs.
- Elevated program reputation by consistently exceeding performance metrics set forth by management.
- Mentored new team members, ensuring their smooth integration into the role of Community Support Specialist.
- Promoted positive behavior change through consistent reinforcement and goal-setting strategies.
Rideshare Driver
Uber Technologies
09.2017 - Current
- Safely transporting passengers to their destinations
- Earned 5-star driving performance with exceptional customer service
- Multitasked in high-pressure environment
- Used communication skills to create comfortable atmosphere for clients
- Optimized position and scheduling to reduce wait times and increase revenue
- Managed all financial records, including tax-deductible expenses, mileage, and earnings.
Family and Community Support Specialist
Solutions of Change
07.2023 - 09.2024
- Coordinated with external agencies to establish partnerships for expanded service offerings and collaborative initiatives.
- Supported clients in developing goals and social skills, improving individual wellness and productivity.
- Improved community engagement by organizing and leading support groups, workshops, and events.
- Supported program evaluations by collecting data on service utilization and client outcomes, informing future decision-making and resource allocation.
- Assisted in implementation of community support services in alignment with needs.
Family Support Specialist
Solutions Of Change
6 2022 - 07.2023
- Assisted clients with acquiring resources from community partners including healthcare coverage, transportation needs, as well as other demonstrated needs.
- Designed marketing flyers for programming needs. Administered in-field outreach and attend community events for promoting and marketing services.
- Created and presented psycho-education workshops in community for all ages.
- Developed rapport to create safe and trusting environment for care.
- Monitored progress and documented patient health status changes to keep care team updated.
- Maintained detailed case histories, metrics and reports to meet strict standards.
- Completed comprehensive assessments of families to identify needs and develop treatment plans.
Merchandise Coordinator and Store Supervisor
Marshall Retail Group
05.2015 - 09.2017
- Ran weekly merchandising reports
- Created and filed purchase orders in Aptos operating system
- Completed date entry using Excel spreadsheets
- Supervised sales floor and associates
- Managed fiscal responsibilities of sending and receiving deposits for store.
Therapeutic Home Supervisor
St. Jude’s Ranch for Children
11.2009 - 05.2012
- Managed therapeutic group home for abused and neglected children, 6 to 8 children per group home.
- Trained and supervised Child Specialists.
- Organized scheduling for staff and children.
- Coordinated and implemented youth services including therapy, psychosocial rehabilitation, tutoring and family visits.
- Assessed youth treatment, medical, pharmaceutical, behavioral and educational needs
- Maintained public relations and networking to attract and retain donors for home.
Education
Bachelor of Arts - Liberal Studies, Arts
Arizona State University
Tempe, AZ 01.2020 - 12.2021
Skills
Care plan intervention
Coaching
Eligibility requirements
Multimodal intervention
Community resources
Client Needs Assessments
Community Outreach
Certification
Certified Community Health Worker
Timeline
Lead Community Support Specialist
Solutions of Change
09.2024 - Current
Certified Community Health Worker
09-2024
Family and Community Support Specialist
Solutions of Change
07.2023 - 09.2024
Bachelor of Arts - Liberal Studies, Arts
Arizona State University
01.2020 - 12.2021
Rideshare Driver
Uber Technologies
09.2017 - Current
Merchandise Coordinator and Store Supervisor
Marshall Retail Group
05.2015 - 09.2017
Therapeutic Home Supervisor
St. Jude’s Ranch for Children
11.2009 - 05.2012
Family Support Specialist
Solutions Of Change
6 2022 - 07.2023