Danae Oldenburg

At the brand-new U of Mn location, I've solo managed drink rushes on the bar for 120+ guest per hour, for hours on end. Manage an average of 5,000k in daily sales or more. I currently do not have an assistant manager and very little other assistance.

• Scheduled employees for shifts, taking into account customer traffic and employee strengths.

• Worked in each of this franchise's four locations doing multi locational management,
• Assisted in recruiting, hiring and training of team members.
• Trained and guided team members to maintain high productivity and performance metrics.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Developed and implemented strategies to increase sales and profitability.
• Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
• Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Interacted well with customers to build connections and nurture relationships.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
• Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
• Formulated policies and procedures to streamline operations.

• Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
• Trained new employees and delegated daily tasks and responsibilities.
• Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
• Completed cash and credit card transactions accurately using POS software.
• Optimized customer experience by delivering superior services and effectively troubleshooting issues.
• Enforced company policies and regulations with employees.
• Improved team productivity by implementing efficient scheduling and task delegation methods.