Summary
Overview
Work History
Education
Skills
Awards
Timeline
Generic

Danae Russo

Johnston,RI

Summary


Knowledgeable Practice Manager with proven track record in overseeing operations and improving patient care. Successfully managed multidisciplinary teams and implemented efficient practice systems. Demonstrated leadership in optimizing workflow and enhancing patient satisfaction.

Overview

28
28
years of professional experience

Work History

Practice Manager

Brown Health
03.2024 - Current
  • Managed daily operations to ensure efficient practice workflow and patient satisfaction
  • Analyzed practice performance metrics to identify areas for improvement and drive decision-making
  • Oversaw inventory management processes, ensuring adequate supplies while minimizing waste and costs.
  • Created a welcoming environment for patients through excellent customer service skills, fostering patient loyalty to the dental practice.
  • Optimized insurance billing processes for faster claims processing times, improving cash flow within the dental practice.
  • Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
  • Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
  • Ordered all office supplies and kept check on inventory levels.
  • Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
  • Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.
  • Developed close working relationships with front office and back office staff.
  • Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
  • Oversaw the hiring process for new employees, selecting candidates who aligned with the practice''s mission and values.
  • Addressed and remedied all patient or team member issues.
  • Managed office budget, reducing unnecessary expenses and allocating funds for necessary improvements.
  • Boosted staff morale by offering constructive feedback and specific direction.
  • Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
  • Created and implemented organizational policies and procedures.
  • Collaborated with marketing teams to develop promotional materials that effectively highlighted the practice''s unique offerings.
  • Improved operational workflows, which allowed for increase in number of daily patient appointments.
  • Streamlined communication between different departments, leading to more cohesive patient care.
  • Enhanced team morale and reduced turnover rates by introducing employee recognition programs.
  • Streamlined patient scheduling processes to enhance appointment efficiency and reduce wait times.
  • Trained and mentored dental staff in best practices to foster a collaborative workplace culture.
  • Analyzed practice performance metrics to identify areas for operational improvement and cost reduction.
  • Promoted patient safety through adherence to infection control protocols and proper use of equipment.

CDA Clinical Supervisor

Lifespan
01.2018 - Current
  • Oversee day-to-day operations of the clinic.
  • Conduct performance reviews providing coaching and feedback to benefit both company and employee.
  • Maintain the Clinic's inventory.
  • Maintain safety and emergency readiness among personnel.
  • Implemented employee recognition activities at clinic level to improve leadership/employee relationship and morale.
  • Interview, hire, and conduct orientation.
  • Manage inventory and balance invoices.
  • Cultivate and strengthen relationships with other departments.
  • Recognize areas for improved performance to protect employees from infectious and communicable conditions.
  • Monitor procedures for hospital staff regarding sterilization, disinfection and decontamination of personnel, instruments, and equipment.
  • Maintain strict patient data procedures to comply with HIPAA laws and prevent information breaches.
  • Coordinate surgical scheduling for dentists and residents.
  • Utilizes EPIC to obtain patient ICD-10 codes, insurance, and demographics.
  • Maintain equipment.
  • Responsible for Environment of Care Rounds.
  • Update the centers Safety Data Sheets.
  • Manage and schedule CCRI Dental Assisting students.
  • Hold monthly CDA and hygiene meetings.
  • Work with the Infection Control Preventionist and Clinical Director to ensure the Clinic meets all Joint Commission Standards.
  • Cover front desk and Dental Assistant duties when needed.
  • Approve PTO time requests.
  • Maintain weekly payroll in the KRONOS system.
  • Attend and hold meetings in TEAMS.
  • Work with patient advocates to eliminate patient barriers to healthcare.
  • Deployed to COVID testing tent.

Certified Dental Assistant

Lifespan
05.1997 - 12.2017
  • Sanitize equipment, clean treatment rooms, and restock supplies after each patient's treatment to maintain cleanliness and prepare for the next patient.
  • Stock and prepare exam and treatment rooms by setting up required instruments, tools, supplies and equipment.
  • Sterilize tools, exam chairs, trays, and surfaces.
  • Escort patients to exam rooms while making friendly conversation to prepare for cleanings and procedures.
  • Assist dentists in permanent and temporary restorative procedures.
  • Take bitewing, periapical, panoramic, and occlusal X-rays and prepare for dentists to review.
  • Gather medical information and dental history.
  • Educate patients on treatment procedures and post-procedure home care.
  • Enter patient data into dental records system and observe confidentiality rules to maintain patient privacy.
  • Schedule cleanings and dental appointments for patients using Dentrix.
  • Pass instruments to dentist, gently spray water, suction fluids, and mix materials to support dentists during procedures.
  • Take patient blood pressure, pulse, temperature and accurately record results in patient charts.
  • Educate patients on techniques to optimize oral hygiene, control plaque and protect teeth and gums.
  • Support dentist chairside with root canal and extraction procedures.
  • Assist the Dentist and Oral Surgeon bedside at RI Hospital with trauma patients.
  • Apply sealants and protective coatings to teeth to protect enamel and prevent cavities.
  • Build loyal patient following and retained return patients by providing empathetic and caring service.

Education

Associates in General Studies -

Community College of Rhode Island
Lincoln, RI
06.2010

Dental Assistant Certification - Dental Assisting

Community College of Rhode Island
Lincoln, RI
06.2007

Skills

  • Communicates clearly and effectively
  • Disabilities familiarity
  • Assessments understanding
  • Flexible
  • Reliable and trustworthy
  • First Aid/CPR
  • PPE use
  • Team management
  • Friendly, positive attitude
  • Organizational skills
  • Data management
  • Teambuilding
  • Proficient in Dentrix, Dexis, KRONOS, TEAMS, OneSource
  • Workflow management
  • Payroll administration

Awards

Dean's List Honoree 2015-2017, 2018, Completed professional development in Leadership classes (Buddy to Boss, Interviewing, and Everyday Feedback), CPR-Health Care Provider Level-valid thru 04/2026, CDA (certified annually), URI Special Olympics, Belize Mission Trip, Give Kids a Smile, High School Varsity Sports, Women's recreational Volleyball League, Kickboxing, Kayaking

Timeline

Practice Manager

Brown Health
03.2024 - Current

CDA Clinical Supervisor

Lifespan
01.2018 - Current

Certified Dental Assistant

Lifespan
05.1997 - 12.2017

Dental Assistant Certification - Dental Assisting

Community College of Rhode Island

Associates in General Studies -

Community College of Rhode Island

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