Danae Trejo

Work History

Office Assistant

Aging And Adult Services

10.2023 - Current

Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Developed and implemented office policies to enhance efficiency in operations.
Followed detailed directions from management to complete daily paperwork and computer data entry.
Increased customer service success rates by quickly resolving issues.
Completed clerical tasks such as filing, copying, and distributing mail.
Interacted with customers by phone, email, or in-person to provide information.
Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
Managed over 50 clients per day quickly and efficiently.
Input data into spreadsheets and databases.
Reviewed files, records and other documents to obtain information to respond to requests.
Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.

Accounts Payable Clerk

Victory Automotive Group

03.2023 - 08.2023

Reviewed vendor invoices for appropriate documentation and validity prior to payment.
Prepared vendor invoices and processed incoming payments.
Maintained good working relationships with vendors and resolved disputes.
Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
Updated accounting ledgers and journals to balance statements and maintain consistent records.
Evaluated financial records to detect errors and discrepancies.
Documented petty cash transactions in petty cash journal to summarize payments rendered, maintaining accurate records.
Reconciled bank accounts to verify accuracy of cash records.
Generated invoices upon receipt of billing information and tracked collection progress.

Cashier /Receptionist

Victory Automotive Group

01.2023 - 03.2023

Greeted customers entering store and responded promptly to customer needs.
Built relationships with customers to encourage repeat business.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Worked flexible schedule and extra shifts to meet business needs.
Tallied cash drawer at beginning and end of each work shift.
Kept reception area clean and neat to give visitors positive first impression.
Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
Responded to inquiries from callers seeking information.
Confirmed appointments, communicated with clients, and updated client records.
Managed multiple tasks and met time-sensitive deadlines.
Collected Cash, Card, or Check payments, processed transactions and updated relevant records.
Managed over 50 customer calls per day.

Checker

Safeway

07.2022 - 01.2023

Checked identification for proof-of-age for alcohol and tobacco sales.
Restocked and organized merchandise in front lanes.
Processed checks, cash and credit purchases or refunds.
Performed checks to determine most accurate pricing.
Spoke with upset customers and notified appropriate management to resolve conflicts.
Notified management of associate theft, customer shoplifting, unauthorized mark downs and property defacement.
Assisted customers with returns, refunds and resolving transaction issues
Upsold additional products and services to customers, increasing revenue
Helped customers navigate applications and in-store technology to deliver best-in-class experiences

Restaurant General Manager

Burger King

02.2022 - 06.2022

Set clear expectations and created positive working environment for employees.
Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank.
Orchestrated positive customer experiences by overseeing every area of restaurant operations.
Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
Reviewed pricing and ordered food ingredients, kitchen appliances and supplies.
Purchased adequate quantities of food, beverages, equipment and supplies.
Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
Correctly calculated inventory and ordered appropriate supplies.
Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Carefully interviewed, selected, trained and supervised staff
Developed and implemented strategies to increase sales and profitability by 10%
Implemented innovative programs to increase employee loyalty and reduce turnover

Front End Supervisor

Santa Fe Foods Market

04.2019 - 04.2020

Monitored cash drawers in 4 checkout stations to verify adequate cash supply.
Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.

Cashier

Monterey’s Finest

04.2017 - 07.2017

In charge of money
Great customer service
Open and closed store
Opening / closing register training
Organize money and kept register balanced.
Stocking and restocking clothing items
Helped customers complete purchases, locate items and join reward programs.
Lifted up to 50 pounds at once

Summary

Overview

Work History

Office Assistant

Accounts Payable Clerk

Cashier /Receptionist

Checker

Restaurant General Manager

Front End Supervisor

Cashier

Education

Diploma -

Skills

Languages

Work Availability

Timeline

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