Danae Vaughn
6507 Barksdale Blvd. Lot 222, Bossier City,LA
Summary
Driven professional with a proven track record at HOPE Connections, adept in case management and fostering teamwork. Excelled in streamlining processes to enhance compliance and client support, leveraging skills in MS Office and effective communication. Demonstrated ability to coordinate with multiple agencies, significantly improving client access to resources.
Overview
14
14
years of professional experience
Work History
Coordinated Assessment Manager
HOPE Connections
10.2015 - 05.2024
- Ensured compliance with industry standards by regularly reviewing existing policies and updating them as needed to maintain relevancy in a dynamic environment.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Strengthened relationships with community organizations to increase access to supportive resources for clients in need.
- Developed personalized service plans for clients, addressing their unique barriers to housing stability.
- Connected clients with appropriate community resources and social services to support their long-term success.
- Conducted thorough assessments of client needs, identifying key areas for intervention and support.
Administrative Assistant
T&L Distributing
04.2014 - 10.2015
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Bank Teller
Regions Bank
07.2013 - 04.2014
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Contributed to a welcoming branch environment by maintaining a clean and organized workspace for both staff members and customers alike.
Office Coordinator
CenturyLink Center
03.2010 - 06.2013
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Worked collaboratively with office staff to maintain smooth operations and team readiness for unexpected demands.
- Maintained computer and physical filing systems.
- Interacted with customers by phone, email, or in-person to provide information.
Education
Associate of Applied Science - Business Administration
Bossier Parish Community College
Bossier City, LA05.2009
Skills
- Data Entry
- Teamwork and Collaboration
- Customer Service
- Computer Skills
- Decision-Making
- Professional and Courteous
- Training and Development
- MS Office
- Case Management
- Organization and Multitasking
Timeline
Coordinated Assessment Manager
HOPE Connections
10.2015 - 05.2024
Administrative Assistant
T&L Distributing
04.2014 - 10.2015
Bank Teller
Regions Bank
07.2013 - 04.2014
Office Coordinator
CenturyLink Center
03.2010 - 06.2013
Associate of Applied Science - Business Administration
Bossier Parish Community College
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