Danae Vincent
Fairmont
Summary
Dynamic Shift Leader with proven expertise in inventory management and team leadership at SUBWAY® Restaurants. Successfully enhanced customer satisfaction through effective problem-solving and sales analysis, driving a notable increase in sales during slow periods. Strong communicator dedicated to fostering a collaborative work environment and achieving operational excellence. Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations.
Overview
9
9
years of professional experience
Work History
Shift Leader
Dark and Dusty Taphouse
Whitehall
12.2023 - 02.2025
- Maintained positive working relationship with fellow staff and management.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard prior to use or sale.
- Analyzed sales data on a weekly basis in order to identify trends or opportunities for improvement.
- Planned and managed resources to consistently meet production, quality, and cost goals.
- Upheld company standards and compliance requirements for operations.
- Analyzed company's expenditures and developed financial models.
- Developed promotional strategies to attract more customers during slow periods.
- Adhered to all health code regulations while preparing food items for customers.
- Identified needs of customers promptly and efficiently.
- Monitored inventory levels and ordered supplies as needed.
- Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
- Operated cash registers and balanced cash drawers to ensure accuracy in transactions.
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
- Ensured compliance with health and safety regulations to provide a safe workplace.
Waitress
Dutchman's Daughter
Whitehall
03.2020 - 07.2023
- Stocked service areas with supplies during slow periods.
- Greeted customers, answered questions and recommended specials to increase profits.
- Participated in team meetings to discuss new menu items or changes in policy.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Greeted customers and provided menus.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Assisted in seating guests at tables or booths.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Set up tables in between patrons to reduce wait times.
- Bussed tables as needed during peak hours.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
- Performed basic math calculations when computing bills for customers' meals.
- Filled condiments and napkin containers during slack periods.
- Prepared salads, appetizers, and garnishes to assist kitchen staff.
- Communicated daily specials to customers.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Developed positive relationships with regular customers through friendly conversation.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Assisted other wait staff members in times of heavy customer traffic.
- Checked back with customers throughout meal service to ensure satisfaction.
- Answered questions about menu items, ingredients, and pricing.
Shift Leader
Steak Escape
Whitehall
06.2018 - 08.2019
- Maintained positive working relationship with fellow staff and management.
- Planned and managed resources to consistently meet production, quality, and cost goals.
- Upheld company standards and compliance requirements for operations.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Utilized POS systems efficiently for order processing and inventory management.
Shift Leader
SUBWAY®Restaurants
Fairmont
10.2015 - 06.2018
- Maintained positive working relationship with fellow staff and management.
- Collaborated with management to set performance goals and evaluate progress.
- Coordinated shift workers for inventory receiving, auditing and restocking.
- Resolved customer complaints promptly and professionally.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Coached team members to increase productivity and reduce workplace accidents.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Monitored operations and reviewed records and metrics to understand company performance.
- Implemented strategies to increase sales and improve service quality.
- Checked orders for quality and completeness.
- Complied with company safety procedures, policies and regulations to promote safe working environment.
- Educated customers about offerings, promotions and pricing to boost sales.
- Handled emergency situations with composure and in accordance with company guidelines.
- Delegated tasks to employees and monitored activities and task completion.
- Confirmed accuracy of daily sales reports before submitting them to management for review.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
- Resolved customer complaints promptly to maintain a high level of satisfaction.
- Maintained cleanliness and organization of the work area to uphold company standards.
Education
GED -
East Fairmont High School
Fairmont, WV06-2018
Skills
- Inventory management
- Team leadership
- Sales analysis
- Customer service
- Cash handling
- Resource planning
- Strong verbal and written communication
- Staff supervision
- Problem solving
- Time management
- Effective communication
Timeline
Shift Leader
Dark and Dusty Taphouse
12.2023 - 02.2025
Waitress
Dutchman's Daughter
03.2020 - 07.2023
Shift Leader
Steak Escape
06.2018 - 08.2019
Shift Leader
SUBWAY®Restaurants
10.2015 - 06.2018
GED -
East Fairmont High School
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