Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Danae Wimberly

Daytona Beach,FL

Summary

Dynamic customer service professional with extensive experience at SYKES, recognized for exceeding performance metrics. Skilled in problem resolution and active listening, I foster strong customer relationships and enhance satisfaction. Proven ability to train staff and handle escalated issues, ensuring loyalty and repeat business through effective communication and product knowledge.

Overview

2026
2026
years of professional experience

Work History

Customer Service Representative

InTouch At Home

Customer Service Cashier

Dunkin' Donuts Franchising
12.2024 - 05.2025
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Cross-trained and provided backup support for organizational leadership.

Customer Service Cashier

Cheddar's Scratch Kitchen
01.2023 - 11.2023
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Maintained up-to-date knowledge of product and service changes.

Customer Service Representative

SYKES
10.2019 - 02.2022
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.

Customer Service Representative

Tmc Call Center
06.2017 - 03.2019
  • Navigated high-pressure environments skillfully, upholding professionalism while addressing disputes.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Participated in training programs to enhance product knowledge and customer service skills.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.

Education

Richard Milburn Academy
Deltona, FL
06.2020

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Relationship building
  • Call center experience
  • Computer proficiency
  • Complaint handling
  • Payment processing
  • Product knowledge
  • Documentation
  • Staff training
  • Live chat support

Languages

English
Full Professional

Timeline

Customer Service Cashier

Dunkin' Donuts Franchising
12.2024 - 05.2025

Customer Service Cashier

Cheddar's Scratch Kitchen
01.2023 - 11.2023

Customer Service Representative

SYKES
10.2019 - 02.2022

Customer Service Representative

Tmc Call Center
06.2017 - 03.2019

Customer Service Representative

InTouch At Home

Richard Milburn Academy

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Danae Wimberly