Danaee Williams
Tampa,FL
Summary
Dynamic and results-oriented professional with extensive experience in healthcare and customer service sectors, notably at IntelyCare. Excelled in vital signs monitoring and team leadership, significantly enhancing patient care and team efficiency. Proven track record in improving customer satisfaction and operational standards through effective communication and organizational skills.
Knowledgeable, with strong background in providing compassionate and efficient patient care. Proven ability to support healthcare teams by assisting with daily patient needs and ensuring safe, clean environment. Demonstrated effective communication and attention to detail in fast-paced settings.
Crew Trainer with strong background in team development and operational efficiency. Skilled in training, mentoring, and motivating team members to achieve optimal performance. Known for adaptability, effective communication, and results-driven approach. Strong focus on fostering collaboration and ensuring consistent, high-quality service.
Experienced with training crew members to ensure optimal performance and compliance with operational standards. Utilizes effective training techniques and mentoring to foster collaborative and high-performing team environment. Knowledge of instructional strategies and team dynamics.
Professional in service industry, prepared for collaborative roles in fast-paced environments. Proven ability to support operational efficiency and improve customer satisfaction. Focused on teamwork and adaptability, possessing strong communication and problem-solving skills.
Experienced with customer service and teamwork essential for success. Utilizes effective communication and multitasking to maintain high service standards. Knowledge of operational procedures and commitment to collaborative work environments.
Overview
4
4
years of professional experience
Work History
Patient Care Assistant
IntelyCare
03.2024 - 11.2024
- Assisted nurses with daily patient care tasks, ensuring timely and efficient medical support.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Demonstrated strong teamwork skills by collaborating effectively with colleagues and other healthcare professionals to achieve optimal patient outcomes.
- Promoted a positive patient experience by actively listening and empathizing with their needs and emotions.
- Gathered medical information, weight and height measurements and vital signs.
- Aided in the prevention of bedsores through regular repositioning of patients according to care plans.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Enhanced patient comfort by providing compassionate and attentive care.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Crew Member Trainer
McDonald's
07.2023 - 03.2024
- Trained other employees in customer service, food safety, and performance requirements.
- Mentored new hires, helping them acclimate to the company culture quickly and efficiently.
- Set positive example for team members by providing high-quality, efficient service.
- Improved customer satisfaction rates through consistent monitoring and coaching of crew members.
- Mentored junior employees to improve performance, food safety, and customer service.
- Maintained current knowledge of all team position requirements.
- Facilitated open lines of communication between management and crew members, resolving issues promptly to maintain high morale levels.
- Provided constructive feedback to crew members, facilitating professional growth and development.
- Collaborated with management to identify areas for improvement within the team''s performance.
Crew Member
Papa Johns
08.2023 - 01.2024
- Handled high-pressure situations effectively, maintaining composure during rush periods while continuing to deliver exceptional service quality.
- Maintained a clean and organized kitchen environment for optimal food safety and quality assurance.
- Worked in fast-paced environment with sense of urgency to serve guests quickly.
- Kept kitchen up to code for health and safety inspections.
- Managed multiple tasks simultaneously, prioritizing responsibilities to ensure all aspects of the kitchen and service areas functioned smoothly.
- Demonstrated attention to detail while assembling meals according to specific customer requests or dietary restrictions.
Cashier
Publix
09.2022 - 02.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted with maintaining clean and organized store appearance.
- Collected and returned all hand baskets and shopping carts to proper place for new customer use.
- Worked together with cashiers to guarantee customer satisfaction.
- Placed customer's purchased goods into bags, maximizing space while avoiding overloading.
Crew Member
McDonald's
05.2021 - 11.2021
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA11-2024
Skills
- Written and verbal communication
- Vital signs monitoring
- Documentation
- Organizational standards
- Team leadership and supervision
- Microsoft Excel
- Satisfaction monitoring
- Time management skills
- Cleaning and sanitizing
- Customer service excellence
- Reliability and punctuality
- Cash handling and management
- POS system operations
- Guest inquiries
- Product restocking
Accomplishments
- Drove overall improvements to quality assurance and patient satisfaction initiatives by removing bottlenecks to effective care.
- Eliminated unnecessary care bottlenecks to drive improvements to patient satisfaction and quality assurance initiatives.
- Resolved product issue through consumer testing.
Languages
English
Full Professional
Timeline
Patient Care Assistant
IntelyCare
03.2024 - 11.2024
Crew Member
Papa Johns
08.2023 - 01.2024
Crew Member Trainer
McDonald's
07.2023 - 03.2024
Cashier
Publix
09.2022 - 02.2023
Crew Member
McDonald's
05.2021 - 11.2021
High School Diploma -
Penn Foster Career School
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