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Danae Melvin
Columbia City,United States
Summary
Detail-oriented professional with over 25 years' experience in administrative settings, with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
Work History
Office Manager/Logistics Coordinator
Felger Mechanical Services
Columbia City
05.2023 - Current
- Effectively route 10 technicians to service calls maximizing efficiency and productivity using dispatch management tools in a manner that exceeds customer expectations.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Kept vendor files accurate and up-to-date to expedite payment processing.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Responsible for providing a variety of paying and receiving functions, processing deposits including cash and credit card payments.
Service Coordinator
Wagner- Meinert
Fort Wayne
09.2022 - 05.2023
- Oversaw scheduling and dispatching of 23 technicians, maximizing efficiency and minimizing delays in service delivery.
- Prepared reports on service performance metrics and key indicators for management review.
- Served as primary point of contact for clients in the North East Indiana and Eastern Ohio area addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
Service Logistics Coordinator
Shambaugh & Sons
Fort Wayne
08.2014 - 09.2022
- Served as a key point of contact between 35 field technicians, management, and customers to ensure seamless communication throughout the service process.
- Managed 30 or more calls daily, maintaining composure under pressure while providing exceptional service.
- Entered data, generated reports, and produced tracking documents.
- Trained new dispatchers on company procedures, software applications, and communication protocols.
Skills
- Customer Service
- Office Administration
- Data Entry
- Relationship building
- Customer service
- Payroll Processing
- Accounts Payable
- Accounts Receivable
Software
Excel
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Office Manager/Logistics Coordinator - Felger Mechanical Services
05.2023 - Current
Service Coordinator - Wagner- Meinert
09.2022 - 05.2023
Service Logistics Coordinator - Shambaugh & Sons
08.2014 - 09.2022