Dana F. Pleece

Reduced process bottlenecks by training and coaching employees on practices, procedures required by manufacturers and I-car.

maximized productivity on hands operating and mentoring.

• Pleasantly greeted customers and asked open-ended questions to better determine needs. Generated a the most complete preliminary Estimate to make the repair process as smooth and painless as possible.

• Pleasantly greeted customers and asked open-ended questions to better determine needs. generate The most complete preliminary estimates to make the repair as smooth and painless thru repair process utilizing I-Car and Manufacturers recommendations while keeping Customers informed throughout the repairs.

• Collaborated with service advisor team members to stay current on I-Car and manufacturers complete accurate repair procedures. Adding parts and labor and setting in place procedures needed to maximize repair process.

• Pleasantly greeted customers and asked open-ended questions to better generate the most complete preliminary estimate. to supply bodyshop of there choice. Also writing remotely at IAA determine Vehicles at location are in deed non repairable.

• Developed and analyzed quality control processes train and mentor present standards and establish recommended action plans at 38 locations throughout Northern California.