Dana Giselle Andrade Medrano
Hopkins,MN
Summary
Proactive Airport Operations Coordinator with extensive experience in customer service, safety management, and team leadership. Skilled in coordinating passenger services, optimizing airport efficiency, and supporting marketing efforts. Brings strong problem-solving abilities and communication skills to enhance overall operational performance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Attentive Customer Service Representative with 4 years achieving customer service satisfaction and customer retention goals. Independent and quick thinking team player.
Overview
5
5
years of professional experience
Work History
Airport Operations Coordinator
Sun Country Airlines
06.2024 - Current
- Provided exceptional customer service by promptly addressing passenger inquiries and resolving issues related to ticketing or boarding procedures.
- Evaluated employee performance regularly through structured assessments designed to identify opportunities for growth and improvement within the team as a whole.
- Supported airport marketing efforts by coordinating special events, promotions, and media coverage designed to boost passenger traffic and increase overall visibility within the community.
- Maintained a clean and functional facility by overseeing maintenance tasks, addressing equipment malfunctions, and coordinating repairs as needed.
- Improved communication between airport departments by attending regular meetings, providing detailed reports, and offering valuable insights on operational efficiency.
- Facilitated seamless coordination between airlines, ground handlers, and other stakeholders in order to optimize overall airport efficiency.
- Streamlined passenger flow by coordinating with various airline representatives and service providers.
- Reduced operational delays by effectively managing gate assignments for aircraft arrivals and departures.
- Provided announcements to passengers to explain baggage procedures.
- Investigated and reported accidents, incidents, or safety concerns to appropriate personnel and authorities.
- Collaborated with maintenance crews and air traffic control to resolve problems and facilitate seamless operations.
- Coordinated with other agencies to maintain safe and secure airfield environment.
Line Controller
EA SWEEN
03.2023 - 07.2024
- Overcame challenging deadlines and resource limitations by reallocating personnel and focusing on priority tasks.
- Led team by answering complex customer questions and mentoring personnel one-on-one.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Provided exceptional customer service, resolving client issues promptly and professionally.
- Accomplished multiple tasks within established timeframes.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Self-motivated, with a strong sense of personal responsibility.
Sales Associate
Khols
02.2020 - 03.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Collaborated with team members to achieve monthly sales targets.
Education
High School Diploma -
Hopkins High School
Minnetonka, MN06.2022
Skills
- Decision-Making Under Pressure
- Ground Support Coordination
- Organizational and Planning Skills
- Team Leadership and Motivation
- Passenger Services Coordination
- Efficient multitasking
- Accurate data entry
- Time Management
- Customer service expertise
- Customer service skills
- Teamwork and Collaboration
- Problem-solving skills
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Airport Operations Coordinator
Sun Country Airlines
06.2024 - Current
Line Controller
EA SWEEN
03.2023 - 07.2024
Sales Associate
Khols
02.2020 - 03.2021
High School Diploma -
Hopkins High School
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