Summary
Overview
Work History
Education
Skills
Timeline
Generic

Danah Weese

Murfreesboro,Tennessee

Summary

Experienced and dedicated office operations professional with over 25 years of success in administrative support, process development, and customer service. Proven ability to thrive in fast-paced environments, manage multiple responsibilities, and contribute to team and organizational goals. Skilled in digital communication, member advocacy, and continuous improvement initiatives.

Professional service expert with significant experience in customer interaction and issue resolution. Strong focus on teamwork and achieving desired outcomes. Known for adaptability, reliability, and effective communication. Skilled in conflict resolution, problem-solving, and delivering high-quality service.

Experienced with customer service and communication, ensuring client needs are met promptly. Utilizes problem-solving skills to address and resolve inquiries effectively. Knowledge of maintaining positive client experience through attention to detail and consistent service quality.

Overview

5
5
years of professional experience

Work History

Advocate4Me Service Representative / Digital Live Person Representative

UnitedHealthcare
01.2021 - Current
  • - Supported the launch of Digital Live Chat by piloting workflows and providing actionable feedback to enhance member experience.
  • - Collaborated with leadership to identify trends in member inquiries, leading to improvements in training materials and service delivery.
  • - Served on Digital Specialty Teams and UES Team, contributing to innovation and service excellence.
  • - Recognized as an NPS Champion for consistently delivering high member satisfaction.
  • - M&R Certified: Level 1 (Foundation), Level 2 (Practitioner), Level 3 (Professional).
  • - Serves on the Team Curry EEX
  • - Serves as a trainer for the Peak Refresher for session covering Benefits Boost and Clarify, Connect and Care
  • - Served as a Senior Digital Teams Mentor for new agents.

Education

Bachelor of Business Administration (BBA) - Finance and Insurance

Middle Tennessee State University
Murfreesboro, TN
12.2000

Skills

  • Office administration
  • Process optimization
  • Customer advocacy
  • Digital communication tools
  • Collection strategy development
  • Interdepartmental teamwork
  • Training implementation
  • Certified in M&R: Foundation, Practitioner, Professional

Timeline

Advocate4Me Service Representative / Digital Live Person Representative

UnitedHealthcare
01.2021 - Current

Bachelor of Business Administration (BBA) - Finance and Insurance

Middle Tennessee State University
Danah Weese