Summary
Work History
Education
Skills
Languages
Timeline
Generic

Danahe Cervantes

Tulsa,OK

Summary

Positive and diligent Property Management professional effective at promoting resident satisfaction by address concerns, spearheading repairs and implementing updates to enhance properties. Talented business manager with demonstrated operational and leadership skills. Offering 8 years of Property Management experience paired with goal-oriented and performance-minded approach.

Work History

Leasing Agent

Capital Assets
  • Collected and maintained careful records of rental payments and payment dates.
  • Monitored advertising effectiveness by gathering information about market competition in local area.
  • Provided exceptional customer service when showing properties to prospects, leading to increased signed leases.
  • Planned special events such as lotteries, dedications and project tours.
  • Recruited new residents through website advertising and marketing.

Assistant Property Manager

Hamilton Point Investments
  • Implemented and enforced policies and procedures to maintain properties to highest standards.
  • Kept properties in compliance with local, state, and federal regulations.
  • Generated professional networks by engaging in professional, industry and government organizations.
  • Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.

Assistant Property Manager

Weidner Property Management
  • Implemented and enforced policies and procedures to maintain properties to highest standards.
  • Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
  • Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.
  • Monitored and tracked payments and expenses, providing timely and accurate financial reports.
  • Completed annual rent calculations using housing database software.

Office Manager

NGE Painting & Remodeling
  • Coordinated special projects and managed schedules.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Implemented new software tools for streamlined project management, increasing efficiency in task completion across teams.
  • Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
  • Generated monthly and quarterly financial statements for executive review.
  • Completed bi-weekly payroll for company employees.
  • Enhanced financial accuracy by implementing streamlined accounting processes and procedures.

Assistant Property Manager

Valiant Residential
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.
  • Maximized rental income while minimizing expenses through effective planning and control.

Assistant Property Manager

CYM Living
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Reduced vacancy rates through targeted marketing efforts like hosting open houses and leveraging social media platforms.
  • Collected and maintained careful records of rental payments and payment dates.
  • Administered operations to handle needs of more than 1,000+ tenants across 500+ property units.
  • Coordinated with legal counsel to resolve tenant disputes.
  • Communicated effectively with owners, residents, and on-site associates.
  • Implemented cost-saving measures through efficient resource allocation and vendor negotiations, optimizing property financial performance.
  • Established strong relationships with local authorities, ensuring prompt attention to code violations or other regulatory matters affecting the property''s operations.
  • Monitored market trends closely, adjusting rental rates accordingly to remain competitive within the regional market landscape.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Maintained sufficient number of units market-ready for lease.
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.
  • Gained strong leadership skills by managing projects from start to finish.
  • Managed time efficiently in order to complete all tasks within deadlines.

Education

Union High School
Tulsa, OK

Skills

  • Financial Reporting
  • Personnel Management
  • Strong negotiation
  • Administrative Support
  • Sales and Marketing
  • Maintenance Oversight
  • Property Management
  • Payment Collection
  • Tenant and eviction laws
  • Disturbance Handling
  • Fair housing mandates

Languages

Spanish
Full Professional

Timeline

Leasing Agent

Capital Assets

Assistant Property Manager

Hamilton Point Investments

Assistant Property Manager

Weidner Property Management

Office Manager

NGE Painting & Remodeling

Assistant Property Manager

Valiant Residential

Assistant Property Manager

CYM Living

Union High School

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Danahe Cervantes