Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
Affiliations
References
Timeline
Generic

Danai Lambert

Sacramento,CA

Summary

Transportation Supervisor with background in managing large fleet operations. Experience includes ensuring safety compliance, and implementing efficiency improvements. Demonstrated strengths include strategic planning, leadership, problem-solving abilities and an unwavering commitment to customer satisfaction. In previous roles, improved operational productivity, streamlined processes, and ensured adherence to regulatory standards. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Transportation Supervisor

Sacramento Regional Transit District
Sacramento, CA
03.2003 - 01.2025
  • Set routes and coordinated driver and staff schedules and assigned out specific tasks.
  • Coordinated daily transportation operations, including scheduling and routing of drivers by assigning keys and radio with a daily bulletin.
  • Resolved customer complaints in a professional manner by providing appropriate solutions or alternatives.
  • Kept transportation operations in compliance with company, legal and safety requirements.
  • Addressed problems head-on and worked with customers, personnel and supervisors to resolve concerns.
  • Coordinated repair and maintenance schedules for light rail vehicles and associated equipment.
  • Achieved and maintained compliance with DOT standards through accurate maintenance of driver, permit, and equipment records.
  • Maximized workplace safety for all personnel by promoting culture of safety with well-engaged and satisfied employees.
  • Verified that drivers maintained required professional competences, licenses and safety knowledge.
  • Investigated accidents involving company-owned vehicles to determine causes and possible corrective actions.
  • Collaborated with other departments(bus, micro-transit, maintenance, etc) within the organization to ensure smooth coordination between teams.
  • Taught new hires how to complete rulebook protocol and maintain compliance with standards.
  • Prepared reports summarizing transportation activities such delays encountered and losttrips
  • Handled personnel performance evaluations and disciplinary actions.
  • Monitored driver performance and provided feedback to ensure compliance with safety regulations.
  • Enforced strict safety rules and regulations to protect workers and minimize company liability.
  • Dispatched personnel and vehicles in response to telephone or radio reports of emergencies.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Maintained updated knowledge through continuing education and advanced training.

Transit Bus/Rail Driver

Sacramento Regional Transit District
Sacramento, CA
03.2003 - 10.2024
  • Inspected vehicle before and after every trip to assess performance and maintenance requirements.
  • Performed minor vehicle maintenance or troubleshooting tasks to prevent service disruptions.
  • Utilized GPS and maps for efficient route planning.
  • Participated in training sessions regarding safe driving practices and defensive driving techniques annually.
  • Monitored road conditions during trips to determine if any adjustments need to be made due to weather or traffic delays.
  • Collected payments in the fare box.
  • Inspected vehicles for mechanical items and safety issues prior to operating them.
  • Ensured compliance with DOT regulations, and other applicable laws, in operating buses and trains.
  • Adhered to traffic laws and regulations to prevent accidents.
  • Transported riders to designated stops according to pre-determined schedules on a micro-bus.
  • Adhered to company policies and procedures related to safety and security standards.
  • Transported passengers to specified destinations safely and on-time.
  • Demonstrated professional conduct with clients to deliver outstanding customer service.
  • Achieved consistently high customer scores due to exceptional service.
  • Assisted passengers with loading and unloading their personal belongings and mobility devices.
  • Communicated effectively with dispatch, radio controller, and customers to provide status updates and late departures.
  • Demonstrated ability to handle emergency situations calmly and effectively. Assisting patrons off the train or bus.
  • Operated a variety of vehicles safely in diverse weather conditions.
  • Performed pre-trip inspection checks, and reported problems to the supervisor and controller.
  • Inspected vehicles for cleanliness and performed a brake check test on the vehicles.
  • Checked vehicles during or pulling in for damage.
  • Picked up clients from specific locations to transport and drop them off at destinations on micro-transit.
  • Performed activities on time while maintaining regular attendance and punctuality to support scheduling and work coverage.
  • Interacted with customers pleasantly to meet needs and drive satisfaction.
  • Reported any incidents involving the bus/train to controller and management immediately.
  • Enhanced customer satisfaction by providing courteous and professional service.
  • Adapted to changing routes or schedules as required by the employer.
  • Provided excellent customer service by responding promptly to customer inquiries and complaints.
  • Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
  • Monitored traffic conditions and applied defensive strategies to avoid accidents.
  • Inspected vehicles for mechanical items and safety issues, ensuring they are in proper working condition.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Recognized by management for providing exceptional customer service.
  • Identified needs of customers promptly and efficiently.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.

Education

GED -

Sacramento City College
Sacramento, CA
01-1997

Associate of Arts -

American Career College
CA
01-1986

Skills

  • Logical reasoning
  • Routing
  • Schedule development
  • Vehicle maintenance
  • Operations support
  • Safety compliance
  • Transportation management
  • DOT regulatory compliance
  • Transportation regulations
  • Accident / incident reports
  • Dispatch operations
  • Driver supervision
  • Driver safety programs
  • Scheduling
  • Route navigation
  • Route planning

Accomplishments

  • I have won the last four local Raildeo RT held. I have been to six International Raildeos at six different cities, including NYC, Toronto, Montreal, Chicago, Philadelphia and SF. I came in first place in Chicago. In order to compete in the International Raildeo, operators have to finish in the top two spots in the local raildeo.

Languages

Thai
Limited

Certification

  • Class B Commercial Driver's License with passengers endorsement and air brakes.
  • California Verification of Transit Training Document

Affiliations

I enjoy working out, meditating, reading, hiking and traveling.

References

References available upon request.

Timeline

Transportation Supervisor

Sacramento Regional Transit District
03.2003 - 01.2025

Transit Bus/Rail Driver

Sacramento Regional Transit District
03.2003 - 10.2024

GED -

Sacramento City College

Associate of Arts -

American Career College

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Danai Lambert