Hi, I’m
Danai Silva
Farmersville,CA
Summary
Proven achiever with experience at Graphic Packaging, adept in warehouse safety and showcasing exceptional teamwork and collaboration. Enhanced packing efficiency and reduced errors, demonstrating strong problem-solving and attention to detail. Skilled in inventory tracking and effective communication, significantly contributing to meeting company objectives and increasing customer satisfaction.
Overview
16
years of professional experience
Work History
Graphic Packaging
Packer
11.2022 - 12.2022
Job overview
- Maintained a clean and organized work environment, promoting safety and productivity.
- Proved successful working within tight deadlines and a fast-paced environment.
- Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
- Managed workload effectively under pressure during peak periods while maintaining focus on quality control measures.
- Complied with safety, health, and environmental regulations as prescribed by law.
- Ensured timely completion of orders through effective time management and multitasking skills.
- Enhanced packing efficiency by implementing proper techniques and ensuring correct product placement.
- Improved team collaboration through effective communication and coordination with coworkers.
- Inspected items to identify discrepancies and damages and reported to supervisor.
- Collaborated with team members to achieve daily goals and meet company objectives.
- Performed required housekeeping to keep work areas clean such as sweeping floors, putting trash in trash containers and picking up product from floor.
- Increased accuracy of packed items by diligently following packing lists and verifying product information.
- Reduced errors in shipments by carefully inspecting packages for quality and accuracy.
- Trained new employees on proper packing and labeling techniques and to apply best practices.
- Expedited order processing by prioritizing tasks according to shipping deadlines.
- Assisted in inventory management tasks, helping to keep accurate track of stock levels.
- Reduced waste by implementing sustainable packing practices, contributing to environmental goals.
Freeway Insurance
Receptionist
09.2011 - 10.2012
Job overview
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained confidentiality of information regarding clients and company.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Assisted with onboarding new clients and securing paperwork completion.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Enhanced visitor experience by providing detailed information and assistance as needed.
- Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
- Reduced waiting times for visitors by implementing more efficient check-in process.
- Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
- Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Organized, maintained and updated information in computer databases.
- Handled assignments independently with good judgement and critical thinking skills.
- Collected Type payments, processed transactions and updated relevant records.
McDonald's
Cashier
06.2007 - 01.2010
Job overview
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Education
Adult SchoolSan Diego, CA
Ged
2013
Skills
- Packing boxes
- Product Packaging
- Warehouse Safety
- Labeling
- Box assembly
- Labeling Accuracy
- Product Inspection
- Product Organization
- Product Inspections
- Tape gun usage
- Teamwork and Collaboration
- Attention to Detail
- Work Well Under Pressure
- Problem-Solving
- Order Picking
- Multitasking
- Basic Mathematics
- Tagging and Labeling
- Pallet Building and Wrapping
- Hand tool use
- Inventory Tracking
- Production Logging
- Shipping and Receiving Documentation
- Excellent Communication
- Word Processing
- Effective Communication
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Packer
Graphic Packaging
11.2022 - 12.2022
Receptionist
Freeway Insurance
09.2011 - 10.2012
Cashier
McDonald's
06.2007 - 01.2010
Adult School
Ged
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