Da'Naicka McCain
Columbia sc,South Carolina
Summary
Organized and dedicated Medical Office Associate with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Medical Office Associate
Penn State Hershey Medical Center
01.2021 - 02.2023
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Provided prompt, polite and professional in-person and telephone customer service.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Answered phone calls and messages for -five physician one medical facility, scheduling appointments, and handling patient inquiries
- Relayed care and medication advice to patients to relieve physicians during peak hours.
Professional OTR Truck Driver
Werner Enterprises
03.2020 - 01.2021
- Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
- Loaded, balanced and secured product to safely transport goods.
- Maintained telephone and radio contact with supervisor to receive delivery instructions.
- Hooked and unhooked trailers from tractor and converter dollies.
- Conducted vehicle inspections before and after every trip and performed minor repairs to keep truck functional.
- Completed transfers at hubs and final destinations to keep routes on schedule.
- 100% drop and hook.
- Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
- Logged driving hours and fuel usage data on time to keep reports current.
- Inspected trucks and trailers before and after trips and completed basic maintenance for optimal performance.
- Inspected vehicle prior to and after completing shifts, noting damage or issues in detailed logs.
- Conducted daily DOT pre-trip inspections according to set checklist.
- Implemented daily DOT pre-trip inspections to reduce risks or delivery delays.
- Submitted daily mileage log with trip sheet, fuel, maintenance and delivery documentation.
- Planned efficient routes and adjusted strategies based on current weather and traffic information.
- Maintained vehicle logs, records of cargo, or billing statements in accordance with regulations
Professional Truck Driver
Leaning Oaks Trucking
02.2019 - 12.2019
- Hauled and transported gravel, dirt, fill, and boulders to and from construction sites.
- Maintained safe driving habits to protect property and general public on roadways.
- Accurately placed loads in optimal locations for spreading and distribution by bulldozers and material movers.
- Worked in tandem with loaders and gravel pit operators to fill trucks for deliveries.
- Operated truck safely to and from project destination and prepared and acquired customer signature receipts for load delivered.
- Planned efficient routes and adjusted strategies based on current weather and traffic information.
- Trained 4 or more driver when coming on board.
- Maintained constant telephone or radio contact with dispatch center for instructions.
- Updated logs with timely and accurate information meet internal requirements and DOT recordkeeping demands.
- Inspected materials to ensure correct and secure loading.
- Moved hand and foot controls to loosen and dump material adhering to truck body.
- Assisted with proper and legal loading of materials for transport as designated by dispatch center.
- Managed proper transportation of dangerous goods with no incidents.
- Inspected trucks and trailers before and after trips and completed basic maintenance for optimal performance.
- Inspected vehicle prior to and after completing shifts, noting damage or issues in detailed logs.
- Implemented daily DOT pre-trip inspections to reduce risks or delivery delays.
- Submitted daily mileage log with trip sheet, fuel, maintenance and delivery documentation.
- Inspected and maintained vehicle supplies and equipment to ensure vehicles remain in proper working condition.
Investigation Specialist
BlueCross BlueShield of SC
05.2015 - 01.2019
- Researched and reviewed case files and gathered information.
- Call and speak with doctor's assistant about medical records.
- Review medical records and look for evidence and missing information.
- Prepare and correct medical records.
- Talked to customer and answer all questions.
- Conducted safe and legal inspections and searches of medical records.
- Collaborated with medical staff to conduct investigations.
- Created and submitted analytic reports for closed cases.
- Supported office clerical functions using word processing and other software, email and office machines.
- Trained 50% of workers.
- Delivered high-quality customer service through deep commitment to knowledge and performance.
- Observed deadlines, enabling timely completion of tasks.
- Documented and routed business correspondence to manage office paperwork.
Education
Bachelor of Science - Register Nurse
South University
Columbia, SC05.2026
Associate of Science - Surgical Technology
Midlands Technical College
West Columbia, SC05.2009
Skills
- Report any truck and/or route issues or incidents to dispatch
- Inspect truck before and after trip
- Communicate with dispatch and other drivers using proper two-way radio procedures and etiquette
- Adhere to all applicable company policies and procedures
- Follow company-assigned safety policies and procedures without exception
- Attend company-provided and/or company-sponsored training classes as required Perform other duties as assigned
- Office Coordination
- Prescription Refills
- Medical Report Preparation
- Electronic Charting
- Physician assistance
- Payment collection and processing
- Insurance billing procedures
- Surgery Referrals
- Administrative Duties
- Completing Insurance Forms
- Payment Collection and Processing
Accomplishments
- Maintained consistent and on-time delivery record with 100% of all orders arriving on-time or ahead of schedule.
- Complemented by GFL Environmental Operation Manager for going far and above to make sure my route was 100% clean up.
- Praised by GFL Environmental Operation Manager for being a top team player in helping other on their routes.
Certification
- CST - Certified Surgical Technologist
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
Attachment is the great fabricator of illusions; reality can be attained only by someone who is detached.
Simone Weil
Timeline
Medical Office Associate
Penn State Hershey Medical Center
01.2021 - 02.2023
Professional OTR Truck Driver
Werner Enterprises
03.2020 - 01.2021
Professional Truck Driver
Leaning Oaks Trucking
02.2019 - 12.2019
Investigation Specialist
BlueCross BlueShield of SC
05.2015 - 01.2019
Bachelor of Science - Register Nurse
South University
Associate of Science - Surgical Technology
Midlands Technical College
Similar Profiles
Kate DeLucaKate DeLuca
Patient Care Technician at Penn State Hershey Medical CenterPatient Care Technician at Penn State Hershey Medical Center
Xiomary MotaXiomary Mota
Transitional Care Associate, LPN at Penn State Hershey Medical CenterTransitional Care Associate, LPN at Penn State Hershey Medical Center
JENNIFER HERNANDEZJENNIFER HERNANDEZ
Medical Assistant at Penn State Hershey Medical CenterMedical Assistant at Penn State Hershey Medical Center
Cynthia VargasCynthia Vargas
Inpatient Certified Pharmacy Technician at Penn State Hershey Medical CenterInpatient Certified Pharmacy Technician at Penn State Hershey Medical Center
JAIMIE DEVITAJAIMIE DEVITA
Production Assistant at CMG FinancialProduction Assistant at CMG Financial