Da'Naijuwua Sanders
Buford,GA
Summary
Shipment processing Cash register operations Opening and closing procedures Excellent people skills Credit card transactions Active listening skills Customer-oriented Computer literate POS systems knowledge Merchandising Employee relations Enthusiastic Personal Shopper recognized for consistent order accuracy, outstanding customer service and development of brand loyalty. Fast worker focused on delivering excellent service for in-store pick up customers and home delivery. Comfortable using technology tools such as mobile applications, scanners and GPS to complete orders.
Overview
6
6
years of professional experience
Work History
Personal Shopper
Walmart
Buford, GA
09.2021 - Current
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Bins and picks merchandise using inventory management system, correcting discrepancies to improve overall accuracy.
- Determined and applied appropriate product substitutions for out-of-stock items after consulting with e-commerce customers.
- Verified quality and accuracy of picked items, prioritizing both customer order accuracy and product delivery excellence.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Maximized efficiency by scanning items quickly and completing as many as 15 orders per hour
Online Personal Shopper
Amazon
Duluth, GA
10.2020 - 03.2021
- Bins and picks merchandise using inventory management system, correcting discrepancies to improve overall accuracy.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Noted customer special requests, preferences and favorite products in CRM to enhance service and build brand loyalty.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Picked quality and accurate items for 100 daily customer orders.
- Tracked substitutions and informed customers of changes.
- Worked productively with customers to meet order requirements and service expectations.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes..
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
Lead Cashier
Sears
Lufkin, TX
07.2014 - 06.2018
- Cash and credit card handling
- Conflict and complaint resolution
- Process merchandise returns and exchanges.
- Processed payments effectively and accurately handled cash, credit, debit and personal check transactions.
- Mentored new team members on sales software system operation
- Maintained stock to meet expected customer demand
- Built and implemented training strategies to optimize team performance
- Checked merchandise multiple times during each shift and restocked products when stock ran low
- Reconciled daily totals to maintain balanced and compliant ledgers
- Mentored new team members on POS system operation, customer service strategies and sales goals.
Sales Associate
Academy
Houston, TX
11.2017 - 03.2018
- Interface with customers to identify purchasing needs
- Champion promotional items to increase sales revenues and actualize consultative sales techniques to achieve set sales goals; confirm and change price signage on designated products during seasonal promotions
- Maintain and organize store displays to enhance product visibility and expedite product location activities
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging
- Accurately processed POS transactions, returning coin, currency, payment cards and receipts to customers
- Fulfilled orders and sourced products to meet rigorous customer delivery schedules
Customer Service Representative
E-tech
Nacogdoches, TX
01.2017 - 07.2017
- Managed inbound and outbound calls
- Generated sales leads and developed pipeline of customers
- Identified and assessed customers’ needs and achieved 98% customer services ratings
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Bachelor of Science - Criminal Justice
Wilmington University
New Castle, DE05.2024
High School Diploma -
Lufkin High School
Lufkin, TX05.2015
Skills
- Rewards Programs
- Customer Service
- Personal Interviews
- Special Assignments
- Accurate money handling
- Product knowledge
- Online ordering familiarity
- Point of sale operation
- Dependable and Responsible
- Multitasking Abilities
- Training and Development
Timeline
Personal Shopper
Walmart
09.2021 - Current
Online Personal Shopper
Amazon
10.2020 - 03.2021
Sales Associate
Academy
11.2017 - 03.2018
Customer Service Representative
E-tech
01.2017 - 07.2017
Lead Cashier
Sears
07.2014 - 06.2018
Bachelor of Science - Criminal Justice
Wilmington University
High School Diploma -
Lufkin High School
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