DANAIKA OROZCO HORTA
MIAMI,FL
Summary
Dynamic customer service professional with a proven track record at Maravana Cargo Inc, excelling in client relationship management and conflict resolution. Skilled in data entry and record maintenance, I developed strategies that enhanced service efficiency and fostered long-term client loyalty. Committed to delivering exceptional customer experiences and driving operational success.
Overview
3
3
years of professional experience
Work History
COSTUMER SERVICES
MARAVANA CARGO INC
Miami, FL
12.2024 - Current
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Maintained accurate records of customer services provided.
- Developed strategies to increase efficiency and reduce costs associated with providing customer services.
- Maintained accurate records of customer services provided in the salon's computer system.
- Cultivated long-term relationships with clients through excellent customer services practices.
- Created reports on key performance indicators related to customer services activities.
- Maintained detailed records of customer services provided.
- Performed maintenance on existing networks to ensure optimal performance of customer services.
- Assisted in developing policies and procedures related to customer services processes.
Cashier
FOODMARKETS PRICE CHOICE
MIAMI, FL
05.2023 - 12.2024
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Stocked shelves with merchandise when needed.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Conducted price checks for special orders or discounts as requested by customers.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Answered customer inquiries regarding store policies and procedures.
- Issued receipts, refunds, credits or change due to customers.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Ensured compliance with all safety regulations within the store environment.
- Performed other duties as assigned by management.
- Greeted customers and answered any questions they had about the store's products and services.
- Processed returns and exchanges of merchandise in accordance with store policies.
Babysitter
Family Business
MIAMI, FL
12.2022 - 01.2024
- Monitoring sleep schedules and adjusting accordingly if needed.
- Instructing children in basic hygiene practices such as brushing teeth or washing hands.
- Maintaining a positive attitude while being patient and understanding with the children.
- Transporting children to school, sports activities, or other engagements when necessary.
- Remaining alert at all times while caring for multiple children simultaneously.
- Developing creative ways to encourage learning through everyday experiences.
Education
RBT
BUTTERFLY COMMUNITY
ONLINE01-2025
High School Diploma -
ESCUELA DE FORMACION DE TRABAJO SOCIAL COJIMAR
CUBA, LA HABANA07-2005
Skills
- Customer service
- Data entry
- Record maintenance
- Conflict resolution
- Team collaboration
- Client relationship management
- Customer focused
- Customer education and consulting
Languages
Spanish
Professional
Affiliations
I like to read and study to always be prepared. Also maintain the cleanliness and organization of any environmennt
Timeline
COSTUMER SERVICES
MARAVANA CARGO INC
12.2024 - Current
Cashier
FOODMARKETS PRICE CHOICE
05.2023 - 12.2024
Babysitter
Family Business
12.2022 - 01.2024
RBT
BUTTERFLY COMMUNITY
High School Diploma -
ESCUELA DE FORMACION DE TRABAJO SOCIAL COJIMAR
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