Danaile Johnson
Property Management
Coopersville,MI
Summary
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
12
12
years of professional experience
Work History
Property Manager
Express Employment Professionals - Dwelling Place
Grand Rapids, MI
12.2024 - Current
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
Sales Retention Specialist
Charter Communications, Spectrum
Walker, MI
10.2019 - 06.2024
- Achieved high satisfaction rates through exceptional communication and interpersonal skills.
- Increased customer retention by effectively addressing concerns and providing tailored solutions.
- Implemented various upselling tactics to retain customers while also increasing their spending levels within the company''s offerings.
- Championed a customer-centric culture within the team, leading to higher levels of internal collaboration and overall better results in retention efforts.
- Conducted thorough market research to identify new opportunities for growth within existing accounts.
- Identified common pain points among dissatisfied customers and worked closely with product development teams to implement appropriate solutions.
- Evaluated competitor offerings regularly and adjusted strategies accordingly to maintain an edge in the market.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded proactively and positively to rapid change.
- Trained new personnel regarding company operations, policies and services.
Community Director
New Standard Equities- Anchor Pointe Apartments
Oak Harbor, WA
05.2014 - 06.2019
- Coordinated volunteer opportunities within the community, promoting civic engagement among residents.
- Maintained documentation, wrote reports and tracked expenses using YARDI.
- Developed partnerships with local businesses and organizations to enhance community offerings.
- Built relationships with residents, families and community.
- Implemented innovative marketing strategies to attract new residents and increase occupancy rates.
- Oversaw maintenance projects, ensuring quality workmanship while adhering to budgetary constraints.
- Monitored market trends to inform pricing strategies that maximized revenue potential without sacrificing resident satisfaction.
- Supervised on-site staff, providing guidance, training, and performance evaluations as needed.
- Increased community engagement by planning and executing various events and initiatives.
- Acted as liaison between residents, management teams, vendors, contractors – ensuring clear communication at all times.
- Conducted regular property inspections, maintaining a high standard of cleanliness and safety throughout the community.
- Adhered to state regulations during daily operations which ensured compliance with housing laws.
- Tracked prospects and responded to new inquiries to increase conversion rates.
- Responded promptly and effectively to out-of-hours emergencies such as maintenance needs and criminal incidents.
- Led tours to highlight property features to prospective tenants and answer questions.
- Completed annual rent calculations using housing database software.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
Leasing Consultant
Pacific Living Properties
Oak Harbor WA
04.2013 - 05.2014
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Conducted thorough market research to stay informed of current trends and competitor offerings.
- Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
- Greeted clients, showed apartments, and prepared leases.
- Ensured compliance with fair housing laws, keeping detailed records of all tenant interactions and transactions.
- Verified tenant incomes and other information before accepting lease applications.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Collected monthly rent payments and other fees, always properly recording, and processing money.
- Enhanced tenant retention rates, conducting exit interviews to gather feedback for continuous improvement.
- Provided exceptional customer service, promptly addressing tenant inquiries and concerns.
Skills
- Property management
- Payment collection
- Property inspections
- Customer service-focused
- Tenant relations
- Adaptable
Timeline
Property Manager
Express Employment Professionals - Dwelling Place
12.2024 - Current
Sales Retention Specialist
Charter Communications, Spectrum
10.2019 - 06.2024
Community Director
New Standard Equities- Anchor Pointe Apartments
05.2014 - 06.2019
Leasing Consultant
Pacific Living Properties
04.2013 - 05.2014
Similar Profiles
Shamonque JohnsonShamonque Johnson
Funding Specialist at Express Employment Professionals/ VolkswagenFunding Specialist at Express Employment Professionals/ Volkswagen
Kenyerbeth RamirezKenyerbeth Ramirez
General Laborer at Express Employment ProfessionalsGeneral Laborer at Express Employment Professionals
Marcos PelaezMarcos Pelaez
Guest Services Liaison (Temporary Assignment) at Express Employment ProfessionalsGuest Services Liaison (Temporary Assignment) at Express Employment Professionals