Danairis Ramos
Wellington,FL
Summary
Detail-oriented Financial Aid Specialist with expertise in managing financial aid processes and maintaining student records. Skilled in evaluating applications and ensuring compliance with federal regulations while advising students on financial options. Strong problem-solver with a commitment to improving operational efficiency and student satisfaction.
Overview
24
24
years of professional experience
Work History
Financial Aid Clerk
Hollywood Institute Of Beauty Careers
West Palm Beach, Florida
11.2024 - Current
- Reviewed student financial aid applications and supporting documents to determine eligibility.
- Assisted students in understanding financial aid options and eligibility requirements.
- Processed financial aid applications for students seeking beauty career education.
- Maintained accurate records of student files and financial aid disbursements.
- Assisted with completion of documentation such as FAFSA paperwork, answered questions, and delivered key information.
- Calculated estimated family contributions based on provided data.
- Conducted exit interviews with graduating seniors to review loan repayment options.
- Participated in training sessions regarding new regulations or procedures related to student loans.
Receptionist
Toyota Dealership
West Palm Beach, Florida
11.2021 - 12.2022
- Greeted customers warmly and assisted with inquiries at the front desk.
- Scheduled and confirmed appointments.
- Managed appointment scheduling for service and sales departments efficiently.
- Coordinated communication between customers and service technicians seamlessly.
- Maintained a clean and organized reception area to enhance customer experience.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Utilized dealership software to update customer information and service records regularly.
- Coordinated client appointments for various services to optimize scheduling. for various services to ensure efficient operations. for clients, customers, and other visitors.
- Provided administrative support to staff members by typing letters, filing documents, and scanning and copying documents.
Assistant Manager
Party City
West Palm Beach, Florida
09.2021 - 11.2021
- Assisted in managing daily store operations and staff scheduling.
- Trained new team members on customer service and sales techniques.
- Resolved customer inquiries and complaints to ensure satisfaction.
- Coordinated inventory management and product displays for seasonal events.
Head Cashier Supervisor
Phantom Fireworks
West Palm Beach, Florida
09.2018 - 09.2021
- Supervised cashiers to ensure efficient customer service and accurate transactions.
- Managed cash register operations to maintain smooth checkout processes.
- Coordinated cash drawer audits to verify cash accuracy and prevent discrepancies.
- Trained new staff on cash handling procedures and company policies.
- Resolved customer complaints regarding transactions or service issues promptly.
Receptionist
Cody's cleaning services
Buffalo, New York
10.2008 - 06.2009
- Greeted customers warmly and assisted with inquiries at the front desk.
- Handled incoming calls, directing them to appropriate staff members promptly.
- Managed appointment scheduling for service and sales departments efficiently.
- Coordinated communication between customers and service technicians seamlessly.
- Maintained a clean and organized reception area to enhance customer experience.
Receptionist
Comfort Inn & Suites
Syracuse, New York
03.2002 - 10.2005
- Managed appointment scheduling for service and sales departments efficiently.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Greeted customers warmly and assisted with inquiries at the front desk.
- Coordinated communication between customers and service technicians seamlessly.
- Maintained a clean and organized reception area to enhance customer experience.
Education
Community Vocational School
Carolina , PR Skills
- Financial aid processing
- FAFSA documentation
- Eligibility assessment
- Record maintenance
- Compliance regulations
- Financial recordkeeping
- Problem solving
- Customer service orientation
- Team collaboration
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Financial Aid Clerk
Hollywood Institute Of Beauty Careers
11.2024 - Current
Receptionist
Toyota Dealership
11.2021 - 12.2022
Assistant Manager
Party City
09.2021 - 11.2021
Head Cashier Supervisor
Phantom Fireworks
09.2018 - 09.2021
Receptionist
Cody's cleaning services
10.2008 - 06.2009
Receptionist
Comfort Inn & Suites
03.2002 - 10.2005
Community Vocational School