Danaisaha Johnson
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. I am a versatile worker That is fast learning and adapt to any environment.
Overview
5
5
years of professional experience
Work History
Cashier
McDonald's
03.2023 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Server
Lulabells CLT
11.2022 - 12.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
- Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.
Customer Care Representative
Meduit
02.2021 - 09.2022
- Answered customer invoice questions and resolved issues discovered during invoicing and collection process.
- Monitored past due accounts and pursued collections on outstanding invoices.
- Investigated and resolved issues to maintain billing accuracy.
- Recorded amounts due for items purchased or services rendered by preparing statements, bills or invoices.
- Submitted claims to insurance companies.
- Answered customer questions to maintain high satisfaction levels.
Bartender/Server
1st & Goal Bar And Grill
11.2020 - 04.2022
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
- Trained new bartenders on drink preparation and upselling techniques.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
Specialist 2
Republic Services
01.2020 - 01.2021
- Provides a first tier of support, responding to forwarded customer service requests in a timely and accurate
manner while demonstrating a high level of customer service empathy, professionalism and respect. - Respond primarily to email requests and may also handle inbound calls and initiate outbound calls to resolve moderately complex issues.
- May assist Customer Service Representatives to resolve customer service issues.
- Effectively responds to customer requests including, but not limited to, service changes, contract billing and
equipment issues, and may involve cross-functional assistance to investigate and resolve matters. - Logs and records information about customer support interactions by inputting information into Company
systems and updating information in a timely and accurate manner.
Customer Service Representative
Chime Solutions
09.2019 - 10.2020
- Educated and advised employees on group health plans, voluntary benefits and 401(k) retirement plans.
- Researched employee benefit and health and safety practices, recommending changes or modifications to existing policies.
- Offered subject matter expertise on employment regulations, compensation policies and personnel management procedures to optimize internal structures.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
Education
Cosmetology Certification -
Aveda Arts And Science Institute Of Charlotte
Charlotte, NC10.2022
High School Diploma -
West Mecklenburg High School
Charlotte, NC06.2014
Skills
- Call Center Operations
- Payment Processing
- Database Maintenance
- Documentation and Reporting
- Customer Relations
- Microsoft Office Expertise
- Inbound and Outbound Calling
- Salesforce (SFS)
- Microsoft Teams
- Citrix
- Microsoft Outlook
- Critical Thinking
- Courteous with Strong Service Mindset
- CRM Software
- Efficient and Detail-Oriented
- De-escalation Techniques
- Data Entry
- Computer Skills
- Friendly, Positive Attitude
- Reliable & Trustworthy
- Patience and Empathy
- Work Ethic and Integrity
- Customer Assistance
- Customer Service
Timeline
Cashier
McDonald's
03.2023 - Current
Server
Lulabells CLT
11.2022 - 12.2023
Customer Care Representative
Meduit
02.2021 - 09.2022
Bartender/Server
1st & Goal Bar And Grill
11.2020 - 04.2022
Specialist 2
Republic Services
01.2020 - 01.2021
Customer Service Representative
Chime Solutions
09.2019 - 10.2020
Cosmetology Certification -
Aveda Arts And Science Institute Of Charlotte
High School Diploma -
West Mecklenburg High School