Danaiyah Fuller
Charlotte ,NC
Summary
Talented Customer Support Manager with expertise resolving issues within set time limits to maximize customer satisfaction. Excels at building customer loyalty and generating repeat business opportunities. Proven experience implementing large-scale customer service processes and managing support teams that span multiple locations.
Overview
4
4
years of professional experience
Work History
Assistant Customer Service Manager
Food Lion
09.2025 - Current
- Assisted in resolving customer inquiries and complaints to enhance service satisfaction.
- Coordinated team collaboration to streamline daily operations and improve workflow efficiency.
- Facilitated training sessions for new staff on customer service protocols and best practices to elevate service quality.
- Coordinated scheduling of staff shifts to optimize coverage during peak hours.
- Developed strategies to reduce wait times and improve first-call resolution rates, contributing to increased customer satisfaction.
- Evaluated customer feedback to uncover trends and suggest enhancements to service delivery.
- Assisted with processing order changes and managing monetary transactions. Supported customers in resolving order discrepancies and financial inquiries. Facilitated smooth transactions by addressing change requests and ensuring payment accuracy.
- Oversaw inventory management for front-end operations.
- Supported inventory management by monitoring stock levels and ensuring product availability.
- Managed bookkeeping tasks, ensuring accurate financial records were maintained. Cash management.
- Monitored financial records to identify and document losses and gains.
Food Lion To Go Lead
Food Lion
Charlotte, North Carolina
08.2024 - 09.2025
- Selected fresh products, pantry items, and household goods from the sales floor.
- Processed online orders for retail store customers using a handheld order system.
- Checked item quality and expiration dates before packing customer orders.
- Packed orders carefully for curbside pickup and home delivery service.
- Communicated substitutions and out-of-stock items through customer messaging tools.
- Coordinated with store team to resolve order changes and missing items.
- Ensured customer satisfaction by addressing needs and providing assistance. with quick, accurate service under tight deadlines.
- Assisted new shoppers with store layout, order flow, and service standards.
- Assisted in selecting items according to customer preferences.
- Developed personalized shopping experiences for each customer based on individual preferences.
Shift Manager
Wendy’s
11.2022 - 12.2024
- Managed daily shift operations, ensuring efficient workflow and adherence to quality standards.
- Trained new team members on operational procedures and customer service standards to enhance team readiness.
- Implemented safety protocols to ensure a secure working environment for all staff and customers.
- Boosted sales performance through the implementation of targeted marketing initiatives and promotions.
- Analyzed daily sales reports to identify trends and address potential issues, enabling timely responses to growth opportunities.
- Monitored inventory levels and coordinated restocking to ensure product availability.
- Managed inventory levels for sold products to ensure availability and optimize stock management.
Shift Leader
Spectrum Center
12.2022 - 09.2023
- Managed shift scheduling, optimizing staffing levels during peak hours for improved service delivery.
- Supervised daily operations to ensure high-quality service and customer satisfaction.
- Resolved customer inquiries and complaints effectively, enhancing overall experience.
- Trained and mentored team members on operational procedures and best practices.
- Implemented inventory management practices, optimizing stock levels and minimizing waste.
- Collaborated with management to develop strategies for enhancing operational efficiency.
- Ensured compliance with health and safety regulations throughout facility operations.
Crew Member
Bank of America Stadium
07.2022 - 12.2022
- Provided excellent customer service to enhance guest experience and satisfaction.
- Collaborated with team members to deliver timely food and beverage service during events, ensuring guest satisfaction.
- Operated cash registers accurately and efficiently, handling transactions with precision.
- Maintained cleanliness and organization of stadium facilities during events to enhance guest experience.
- Monitored inventory levels and reported shortages to management for prompt restocking, supporting seamless event operations.
Education
Agricultural Business Degree - Agricultural Business And Management
The University of North Carolina At Charlotte
9201 University City Blvd Charlotte, NC 28223 Unit08-2026
High School Diploma -
Mallard Creek High School
3825 Johnston Oehler Rd Charlotte, NC 28269 United06-2024
Skills
- Customer service
- Customer engagement
- Issue resolution
- Order processing
- Inventory management
- Schedule management
- Team leadership
- Management support
- Financial reporting
- Data analysis
- Budget control
- Account management
- Networking events
Timeline
Assistant Customer Service Manager
Food Lion
09.2025 - Current
Food Lion To Go Lead
Food Lion
08.2024 - 09.2025
Shift Leader
Spectrum Center
12.2022 - 09.2023
Shift Manager
Wendy’s
11.2022 - 12.2024
Crew Member
Bank of America Stadium
07.2022 - 12.2022
Agricultural Business Degree - Agricultural Business And Management
The University of North Carolina At Charlotte
High School Diploma -
Mallard Creek High School