Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Danaka Toek

Savage,MN

Summary

Dynamic Casino Floor Supervisor with a proven track record at Mystic Lake Casino, enhancing guest experiences through effective problem-solving and compliance monitoring. Recognized for training staff and implementing process improvements that boosted operational efficiency. Strong cash handling expertise and commitment to customer satisfaction drive success in fast-paced environments.

Knowledgeable [Desired Position] with solid background in handling cash transactions, ensuring accuracy, and providing excellent customer service. Successfully managed high-volume cash exchanges while maintaining compliance with all regulatory requirements. Demonstrated reliability and attention to detail through precise record-keeping and effective problem-solving.

Overview

13
13
years of professional experience

Work History

Casino Cage Cashier

Canterbury Park Casino
05.2023 - Current
  • Processed cash transactions accurately and efficiently for guests at casino cage.
  • Managed customer inquiries and resolved issues to enhance guest experience.
  • Maintained up-to-date knowledge of gaming regulations and compliance requirements.
  • Assisted in balancing cash drawers and preparing daily financial reports.
  • Operated point-of-sale systems to facilitate seamless transaction processes.
  • Collaborated with team members to ensure smooth operations during peak hours.
  • Monitored inventory levels of currency and chips to maintain stock availability.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Assisted in the training and onboarding of new cage cashiers by sharing knowledge and best practices to ensure their success within the role.
  • Enforced company standard operating procedures, gaming regulations, and Title 31 compliance.

Casino Floor Supervisor

Mystic Lake Casino
02.2016 - 02.2021
  • Supervised daily operations on casino floor, ensuring compliance with gaming regulations.
  • Trained and mentored new staff on customer service and operational procedures.
  • Monitored gaming activities to detect and address irregularities promptly.
  • Coordinated with security teams to maintain a safe environment for patrons and staff.
  • Enhanced guest experience by resolving disputes and addressing concerns effectively.
  • Implemented process improvements that streamlined operations and increased efficiency.
  • Conducted regular inspections of gaming equipment to ensure optimal performance.
  • Collaborated with management to develop strategies for enhancing revenue generation initiatives.
  • Participated in ongoing professional development opportunities designed to expand knowledge base about emerging technologies within the industry.
  • Boosted employee morale through regular recognition of outstanding achievements on the casino floor, fostering a positive workplace culture.
  • Managed high-stakes table games, ensuring accurate payouts and adherence to gaming regulations.
  • Improved employee performance through consistent coaching, training, and feedback on job responsibilities.
  • Maintained compliance with all local, state, and federal gaming regulations, ensuring the casino''s reputation for integrity remained intact.
  • Assisted in resolving disputes between players and dealers, ensuring fair play standards were upheld at all times.
  • Conducted thorough evaluations of dealer performance levels, providing constructive feedback to help improve overall skill sets.
  • Monitored chips purchases, table inventories, and player win ratios.

Used Car Sales Manager

Bloomington Lincoln
01.2013 - 10.2015
  • Led used car sales team, fostering a collaborative environment to enhance performance and customer satisfaction.
  • Developed training programs for new sales staff, improving product knowledge and sales techniques.
  • Analyzed market trends to adjust pricing strategies, increasing competitive edge and inventory turnover.
  • Established relationships with customers through effective communication and follow-up, driving repeat business.
  • Monitored dealership operations to ensure compliance with industry regulations and company policies.
  • Conducted regular performance evaluations and provided constructive feedback, promoting professional growth within the team.
  • Collaborated with finance department to streamline financing options for customers, enhancing overall purchasing experience.
  • Negotiated competitive deals with customers, ensuring maximum profit margins while maintaining customer satisfaction.
  • Maintained a deep understanding of competitor offerings and pricing strategies, positioning our dealership as the top choice for prospective buyers.
  • Conducted regular appraisals of pre-owned vehicles, ensuring accurate pricing based on market value and vehicle condition.
  • Built strong customer relationships through exceptional service and follow-up communication.

Education

GED -

ADULT BASIC EDUCATION
Roseville, MN
12-2013

Skills

  • Dependability
  • Strong ethics
  • Customer identification
  • Cash handling expertise
  • Initiative-taking
  • Compliance monitoring
  • Gaming industry awareness
  • Financial recordkeeping
  • Anti-money laundering
  • Security awareness
  • Accountability
  • Casino regulations
  • Cashiering experience
  • Cash handling
  • Efficient operation
  • Inventory oversight
  • Stress management techniques
  • Time management proficiency
  • Teamwork
  • Customer service

Languages

KHMER
Native or Bilingual

Timeline

Casino Cage Cashier

Canterbury Park Casino
05.2023 - Current

Casino Floor Supervisor

Mystic Lake Casino
02.2016 - 02.2021

Used Car Sales Manager

Bloomington Lincoln
01.2013 - 10.2015

GED -

ADULT BASIC EDUCATION

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Danaka Toek