Summary
Creative and Suite- C level administrative skills, manage scheduling and email supervision for the VP of Operations, Div Director of Case Management as well as AVP of Clinical Operations in their day-to-day operations. Expert skills in calendar management, expense reports, hospital event coordination, and support of several levels of management and their supervisory teams. Excellent communication skills verbal and written. Project management as well as working with not-for-profit organizations in their campaigns and community outreach needs. Authorized to work in the US for any employer Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices. Dependable Coordinator provides excellent office management and administrative support. Possesses strong communication and interpersonal skills with demonstrated ability to manage competing priorities and meet deadlines. Creative problem solver with strong analytical and critical thinking skills. Proven track record of maintaining efficient office operations. Expertise in scheduling and coordinating meetings, managing travel and expense reports, and transcribing minutes. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Transit Coordinator
A & T Temp Service
07.2023 - Current
- Increased efficiency by streamlining coordination processes and implementing new organizational systems.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Assisted in recruitment efforts, coordinating interviews and managing onboarding activities for new hires effectively.
- Resolved conflicts swiftly among team members through effective mediation techniques, fostering an amicable working environment conducive to collaboration.
- Coached employees through day-to-day work and complex problems.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Managed driver schedule to coordinate calendar and arrange travel.
- Handled incoming and outgoing paratransit reservations
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews for staff.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Monitored front areas so that questions could be promptly addressed.
- Organized spaces, materials and catering support for internal and client-focused meetings.
Event Manager
UT Health East Texas
02.2022 - 04.2023
- Streamlined event planning processes by implementing efficient project management strategies.
- Enhanced attendee experience through careful selection of venues and catering providers.
- Coordinated large-scale conferences for industry professionals, resulting in increased networking opportunities.
- Managed budgets and negotiated contracts with vendors, ensuring cost-effective event execution.
- Oversaw logistics for multi-day events, including accommodations, transportation, and scheduling.
- Recruited trained, and managed teams of volunteers to assist with event operations and logistics.
- Liaised with clients to determine exact event requirements.
- Coordinated with kitchen or catering staff on delivery, timing and service style of food.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Utilized job-related software to create standard guidelines, calendars and budgets for each event.
- Searched and negotiated suitable venues per setup requirements and budget constraints.
- Coordinated florists, photographers, and musicians for events.
- Maintained and built comprehensive database of industry contacts, vendors and venues.
- Prepared invitations to send out to guest lists.
- Monitored and controlled event expenditures to meet budgets.
- Created detailed timelines and budgets for events to meet all deadlines.
- Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation, and proposal development for various events.
- Oversaw event registration process by collecting and tracking attendee information.
- Coordinated travel and accommodations for event attendees.
- Coordinated transportation and parking arrangements for guests and vendors.
- Developed and distributed event surveys to gather feedback and assess event success.
- For symposiums, Residency program event program coordination with physician liaisons, coordination of executive events and manage calendar for catering and AV needs within the Pavilion and local hospitals.
Executive Assistant
UT Health Tyler
02.2020 - 01.2022
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Enhanced productivity by organizing travel arrangements and coordinating accommodations for executives.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Improved office efficiency by implementing new filing systems and document management processes.
- Assisted in the development of company policies and procedures, contributing to a more organized work environment.
- Supported executives in decision-making processes by conducting research and presenting findings in clear formats.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
- Served as a liaison between departments to facilitate effective communication throughout the company.
- Prepared and edited presentations on behalf of executives for both internal meetings and external conferences.
- Contributed to budget management by monitoring expenses and providing detailed expenditure reports regularly.
- Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
- Handled payroll processing tasks accurately while maintaining strict adherence to deadlines for timely payments.
- Ensured smooth daily operations through consistent maintenance of office equipment, troubleshooting issues when necessary.
- Developed strong relationships with vendors leading to improved contract terms resulting in cost savings for the company.
- Delivered exceptional organizational support enabling executive focus on high-level strategic initiatives fostering company growth.
- Handled confidential and sensitive information with discretion and tact.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Answered high volume of phone calls and email inquiries.
- Facilitated training and onboarding for incoming office staff.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Supported business and hospitality needs of corporate partners and staff during meetings and company events.
- Transcribed meeting minutes to support sales, business development and senior management teams.
- Conducted research and analyzed data to provide detailed reports on various business topics.
- Filed paperwork and organized computer-based information.
- Updated and maintained confidential databases and records.
- Worked with senior management to initiate new projects and assist in various processes.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
- Created and managed office systems to efficiently deal with documentation.
- Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
- Coordinated events and worked on ad hoc projects.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
- Took notes and dictation at meetings.
- Handled incoming and outgoing mail, email and faxes.
- Upheld strict timetables by maintaining accurate, balanced calendars.
- Screened personal and business calls and directed to appropriate party.
- Promoted team productivity by keeping supplies organized and well-stocked.
- Volunteered to help with special projects of varying degrees of complexity.
- Wrote reports, executive summaries and newsletters.
- Led staff and vendors in providing high level of service for owner and guests.
Executive Administrator/Office Manager
The Destiny Academy
12.2016 - 01.2020
- And logistics as well as staff training and development
- Streamlined office operations by implementing efficient administrative processes and procedures.
- Enhanced executive productivity by managing calendars, scheduling appointments, and coordinating travel arrangements.
- Reduced expenses for the organization by negotiating vendor contracts and monitoring departmental budgets.
- Maintained a professional work environment by overseeing office space planning, equipment procurement, and facility management.
- Facilitated successful meetings by preparing agendas, distributing materials, tracking action items, and recording minutes.
- Increased efficiency within the organization through regular review and improvement of administrative policies and procedures.
- Served as a trusted advisor to executives providing guidance and support in strategic decision making.
- Planned both internal and external events and staff trainings.
- Managed key executive office staff and prioritized workloads.
- Developed monthly reports.
- Prepared and distributed memos describing company's administrative policies and procedures to all staff members.
- Fostered strong rapport with clients, vendors and stakeholders through consistent follow-up and communication.
- Managed day-to-day development issues.
- Streamlined workflow.
- Oversaw HR training, coaching, mentoring and staff retention.
- Monitored executive and site schedules to coordinate meetings and corporate events.
- Reconciled business and creative needs.
- Reduced office expenses by finding smarter solutions for vendors, suppliers and services.
- Developed strategic plans and initiatives.
- Contributed to economic success by participating in budgeting process.
- Executed training programs.
- Developed improved recruiting methods to reduce turnover and build highly effective teams.
- Directed managers of rapidly growing team.
- Served as executive staff liaison to several committees.
- Filed paperwork and organized computer-based information.
- Updated and maintained confidential databases and records.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
- Screened personal and business calls and directed to appropriate party.
- Volunteered to help with special projects of varying degrees of complexity.
- Led staff and vendors in providing high level of service for owner and guests.
- Of a child care center from ages 0 to 12
- Supervisor of 19 employees, payroll, new hire record keeping, student enrollment, event coordinator, handle all parental needs, curriculum and student development.
- Created curriculum for STEM Initiative
Executive Assistant
Texas Rheumatology Care
09.2016 - 12.2016
- Team with any and all administrative needs as systems, troubleshooting,well expert customer service, as Specialist
- Assist with banking reconciliation, running errands, traveland staff trackingappointment setting, insurance verification and accounts payable and patient payment posting
- Systems
Exec.Assistant & Training coordinator
DeHaven Eye Clinic and Surgical center
09.2015 - 08.2016
- Increased efficiency by implementing new processes and providing administrative support to management.
- Streamlined office operations for enhanced productivity with organized filing systems and task prioritization.
- Enhanced team communication through effective scheduling, meeting coordination, and correspondence management.
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
- Improved accuracy of financial records with diligent tracking of expenses, budgeting, and invoice processing.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
- Elevated company reputation through meticulous attention to detail in all aspects of work output.
- Greeted guests in with friendliness and professionalism.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Assisted manager in all aspects of business operations.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Monitored and ordered supplies and materials to keep office well stocked.
- Offered technical support and troubleshot issues to enhance office productivity.
- Developed and maintained filing systems to facilitate easy access to information.
- Reviewed and edited documents for accuracy, grammar and clarity.
- Updated database of contacts and resources for company-wide distribution.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Completed daily logs for management review.
- Increased customer service success rates by quickly resolving issues.
- Remained solutions-oriented in face of complex problems to assist management and overall business direction.
Coordinator/Insurance Verification Rep
ETMC First Physicians
01.2014 - 10.2015
- Doctor to Doctor referrals, insurance verification and referrals, patientrelations as meaningful use implementations to new staff and rolloutprojects
Assistant manager-Key Holder
Visionworks
11.2011 - 08.2013
- Optical retail sales, financial reconciliation of retail exchange as well as training new and existing staffon patient relations, sales and opticalprocedures and services of patients, doctors and vendors, insuranceverifications and medicare reimbursement procedures post cataractsurgery
- Experience
Administrative Assistant
TriTech Software Development Corp
07.2011 - 10.2011
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Assistant Vision Center manager
Wal-Mart Supercenter Vision Center
11.2010 - 09.2011
- Sales and service of optical products
- Enhanced customer experience by implementing effective staff training and development programs.
- Increased overall store performance by optimizing inventory management and merchandise presentation.
- Developed strong relationships with vendors, negotiating favorable terms and ensuring timely product delivery.
- Led team to consistently achieve sales targets through strategic planning and motivational coaching techniques.
- Maintained a high standard of visual merchandising, creating an inviting environment for customers to explore products.
Administrative assistant
Fort Dearborn Life Insurance Company
10.2008 - 04.2009
- BCBS Call center for financial
Administrative assistant, Lead Customer service rep
Careington Intl
06.2008 - 10.2008
- Sales and service of medical insurance and pharmacy customer service
- Lead sales and service
Assist Clinical Director
Quest Pro Consultants
02.2008 - 06.2008
- With administrative needs, train employees on daily process and patient care aswell as monitor meaningful use, assist scheduling team for clinical and surgical procedures and followup appointments, training onstrategies to adhere to governmental guidelines and compliance training, agency, worked with Underwriting call centers in Dallas)
Education Specialist and Regional Training manager
Allstate Insurance Company
04.2006 - 02.2008
- Sales and licensing training and development specialist for insurance and financial services.
Education
No Degree - Sociology And Business Management
2013
No Degree - Business Management
2001
High School Diploma -
05.1991
Skills
- 10-Key (10 years)
- Typing (10 years)
- Inventory control
- MS Office
- Microsoft Word
- Training & development (10 years)
- Salesforce
- Windows
- Customer service
- English
- Computer literacy
- Computer skills
- Childcare
- Events Management
- Calendar Management
- Event Planning
- Personal Assistant Experience
- Project Coordination
- Certifications and Licenses
- Director certification
- Consulting
- Project Management
- Business Administration
- Staff Supervision
- Recordkeeping
- Contract Management
- Data Entry
- Administrative Leadership
- Process Improvement
- Best Practices Implementation
- Staff Management
- Business Development
- Schedule Management
- Team Oversight
- Administrative Oversight
- Project Support
- Permit Applications
- Discretion and Confidentiality
- Point of Contact
- Accounts Reconciliation
- Schedule Coordination
- Writing Requirements
- Scheduling and Calendar Management
- Team Leadership
- Customer Service
- Quality Assurance
- Presenting Ideas and Plans
- Task Prioritization
- Performance Monitoring
- Training and Development
- Conflict Resolution
- Creative Thinking
- Organizational Skills
- Meeting Coordination
- Time Management
- Effective Communication
- Administrative Management
- Community Liason
- Appointment Scheduling
- Goal Setting
- Clerical Staff Oversight
- Decision-Making
Certification
Management (10+ years) Office Management (10+ years) Medical Terminology (2 years) Filing (10+ years) Data Entry (5 years) Project Management (2 years) QuickBooks (5 years) Microsoft Office (10+ years) Accounts Payable (10+ years) Telecommunication (3 years) Insurance Verification (4 years) Insurance Sales (5 years) Leadership Experience (10+ years) Public Speaking Skills (10+ years) Microsoft Outlook (10+ years) Medical Office Experience (5 years) Medical Terminology (5 years) Scheduling (5 years) Optical Experience (3 years) Retail Management (2 years)
Timeline
Transit Coordinator - A & T Temp Service
07.2023 - Current
Event Manager - UT Health East Texas
02.2022 - 04.2023
Executive Assistant - UT Health Tyler
02.2020 - 01.2022
Executive Administrator/Office Manager - The Destiny Academy
12.2016 - 01.2020
Executive Assistant - Texas Rheumatology Care
09.2016 - 12.2016
Exec.Assistant & Training coordinator - DeHaven Eye Clinic and Surgical center
09.2015 - 08.2016
Coordinator/Insurance Verification Rep - ETMC First Physicians
01.2014 - 10.2015
Assistant manager-Key Holder - Visionworks
11.2011 - 08.2013
Administrative Assistant - TriTech Software Development Corp
07.2011 - 10.2011
Assistant Vision Center manager - Wal-Mart Supercenter Vision Center
11.2010 - 09.2011
Administrative assistant - Fort Dearborn Life Insurance Company
10.2008 - 04.2009
Administrative assistant, Lead Customer service rep - Careington Intl
06.2008 - 10.2008
Assist Clinical Director - Quest Pro Consultants
02.2008 - 06.2008
Education Specialist and Regional Training manager - Allstate Insurance Company
04.2006 - 02.2008
Ashford University - No Degree, Sociology And Business Management
Tyler Junior College - No Degree, Business Management
Robert E Lee High School - High School Diploma,