Danal Gillman
Monroe,North Carolina
Summary
Dynamic Senior Manager in Data Analytics with a proven track record of leading high-performing teams and driving operational efficiency. Expertise in implementing strategic initiatives that enhance productivity and foster sustainable growth. Renowned for leveraging exceptional leadership and communication skills to facilitate team collaboration, ensuring alignment with organizational goals and objectives. Committed to delivering data-driven insights that empower decision-making and optimize performance across all levels of the organization.
Overview
38
38
years of professional experience
1
1
Certification
Work History
Senior Manager Data Science, Internal Audit
Charter Communications
08.2016 - Current
- Develop and maintain Tableau dashboards and visualizations to support audit reporting and track action items.
- Design and manage reporting systems, Tableau dashboards, and key performance metrics to drive data-driven insights.
- Lead and oversee a multidisciplinary team of Data Scientists and Business Analysts.
- Plan, coordinate, and execute data analytics projects that support internal audit objectives and initiatives.
- Present Tableau dashboards, findings, and insights to executive management and senior leadership.
- Prepare and deliver executive-level reports and visualizations containing business-critical information.
- Supervise, train, and mentor both internal staff and outsourced team members to ensure high-quality analytical outcomes.
Phone Operations Supervisor, Corporate Revenue Operations
Charter Communications
09.2007 - 08.2016
- Managed dispute resolution, trouble ticket handling, and root cause analysis for identified discrepancies.
- Collaborated with cross-functional teams and external vendors to develop process workflows and exception reporting.
- Designed and implemented invoice reconciliation, rate validation, billing audit procedures, and trend analysis reports.
- Led team meetings to communicate goals, progress updates, and operational changes.
- Partnered with internal departments to establish, test, and deploy corrective actions and process improvements.
Manager, Revenue Assurance, Los Angeles Region
Charter Communications
04.2005 - 09.2007
- Collaborated with divisional teams to correct any customer billing issues.
- Determined areas within the organization of existing and potential revenue leakage.
- Established and documented operating procedures to prevent future revenue loss.
- Partnered with internal departments to establish, test and implement corrective measures.
- Formerly Time Warner Cable
Combat Medical Specialist
(U.S. Army Veteran)
01.1988 - 07.1998
- Conducted comprehensive medical assessments to determine patient care needs.
- Developed and implemented treatment plans for diverse medical conditions.
- Ensured adherence to military medical protocols and standards during operations.
- Trained and mentored junior medical personnel in clinical procedures.
Education
Bachelor of Science - Business Management
Western Carolina University
Cullowhee, NC12.2024
Associates of Science - Business Administration
Central Piedmont Community College
Charlotte, NC05.2022
Skills
- Data manipulation using SQL
- Tableau expertise
- Data-informed decision making
- Data analysis proficiency
- Efficiency in process coordination
- Strategic team guidance
- Collaborative strategic planning
- Effective cross-team communication skills
- Resource allocation coordination
- Cross-functional team coordination
- Effective stakeholder communication
- Employee talent development
Certification
- Python: Programming Certificate, 2024
- Six Sigma: Yellow Belt, 2023
- SSGI: Scrum Master Certification, 2022
- Google Analytics: Advanced, 2022
Affiliations
- Institute of Internal Auditors: Member
- Phi Lambda Chapter of Phi Theta Kappa: Member
- Tau Sigma Honor Society: Member
Military Service
Medical Specialist, U.S. Army and U.S. Army Reserve, 01/1988, 12/1998, Army Commendation Award, Army Good Conduct Medal, National Defense Medal, Honorable Discharge (07/1998)
Timeline
Senior Manager Data Science, Internal Audit
Charter Communications
08.2016 - Current
Phone Operations Supervisor, Corporate Revenue Operations
Charter Communications
09.2007 - 08.2016
Manager, Revenue Assurance, Los Angeles Region
Charter Communications
04.2005 - 09.2007
Combat Medical Specialist
(U.S. Army Veteran)
01.1988 - 07.1998
Bachelor of Science - Business Management
Western Carolina University
Associates of Science - Business Administration
Central Piedmont Community College