Dana Lee Brown
The Bronx,NY
Summary
I aspire to work at a level where I can utilize my skills in a productive way that will bring growth to the organization. As a Customer Service Representative, I possess excellent oral and written communication, active listening, and analytical problem-solving skills. I aim to enhance customer experiences by understanding their needs and providing tailored solutions to build loyalty towards the organization.
Overview
9
9
years of professional experience
Work History
Caregiver
Casa Palma
01.2023 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
Patient care assistant
05.2018 - 10.2022
- Helping Patients
- Bathing, dressing and eating
- Taking vitals
- Preparing and administering medication
Food Service Associate
Dorney Park & Wildwater
05.2017 - 09.2017
- Kingdom
- Performs various tasks
- Stocking
- Cleaning
- Cash handling
- Assisting customers
Registration CLERK
06.2016 - 08.2016
- Eoj electoral commission of jamaica (stony hill)
- Register new electors
- Filing
- Issuing Identification cards
- Assisting customers
Data entry CLERK
Ministry of Agriculture
01.2015 - 03.2015
- Fisheries
- Data Entry
- Deliver mail
- Submitting payments to accounts
Education
No Degree - Logistics Management
Caribbean Maritime University
Kingston, Jamaica Maintenance Certification -
Institute of Int. Recognized
Saint Andrew Jamaica 05.2016
High School Diploma -
Mona High School
Kingston Jamaica 06.2015
Skills
- Client Documentation
- Promotional Support
- Complex Problem-Solving
- Hospitality and Accommodation
- Customer Service
- Customer Service and Assistance
Timeline
Caregiver
Casa Palma
01.2023 - Current
Patient care assistant
05.2018 - 10.2022
Food Service Associate
Dorney Park & Wildwater
05.2017 - 09.2017
Registration CLERK
06.2016 - 08.2016
Data entry CLERK
Ministry of Agriculture
01.2015 - 03.2015
No Degree - Logistics Management
Caribbean Maritime University
Maintenance Certification -
Institute of Int. Recognized
High School Diploma -
Mona High School
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