Danalee Diaz
Denver,CO
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading, and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
4
4
years of professional experience
Work History
District Manager
Colorado Coffee Company
05.2021 - 08.2023
- Supervised 7 locations to enforce high-quality standards of operation.
- Built positive and productive relationships with store and field leadership.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Generated financial and operational reports to assist management with business strategy.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
- Modeled best practices for sales and customer service.
- Coordinated with other district managers to actualize performance improvement strategies.
Shelter Coordinator
Bayaud Enterprises, Inc., Denver
08.2020 - 05.2021
- Monitored program performance and outcomes for successful delivery of services.
- Developed and implemented training programs for staff.
- Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Supervised programming and administrative facets of temporary homeless shelter for women and children, many with dual diagnoses.
Administrative Manager / AP/AR
Howard Lorton Furniture & Design
06.2020 - 05.2021
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Greeted visitors, employees and clients politely and professionally for excellent reception service.
- Coordinated customer, vendor and stakeholder relations for smooth communication flows.
- Met department budgets by monitoring and reporting on office expenses.
- Improved office operations by automating client correspondence, record tracking and data communications.
Accounts Payable Clerk, Accounts Receivable
Destination Pet
01.2020 - 04.2020
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Prepared vendor invoices and processed incoming payments.
- Maintained good working relationships with vendors and resolved disputes.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Updated accounting ledgers and journals to balance statements and maintain consistent records.
- Registered transactions and data on accounting database to track history and safeguard information.
- Reconciled bank accounts to verify accuracy of cash records.
- Documented petty cash transactions in petty cash journal to summarize payments rendered, maintaining accurate records.
- Stored office and client records on secured server to prevent data losses, conducting regular backups.
- Matched purchase orders with invoices and recorded necessary information.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
Education
No Degree - Professional Bookkeeping/QuickBooks Certification
Arapahoe Community College
Littleton, CO10.2018
Skills
I am an accomplished District Manager with a track record of directing operations for multiple stores in order to exceed guest expectations and maximize sales and profitability I am focused on training and developing team members at every level and implementing a people -centric culture I am a results oriented restaurant professional who can add value to you organization
Serve Safe Certification
Recertified Serve Safe in November 2023
Timeline
District Manager
Colorado Coffee Company
05.2021 - 08.2023
Shelter Coordinator
Bayaud Enterprises, Inc., Denver
08.2020 - 05.2021
Administrative Manager / AP/AR
Howard Lorton Furniture & Design
06.2020 - 05.2021
Accounts Payable Clerk, Accounts Receivable
Destination Pet
01.2020 - 04.2020
No Degree - Professional Bookkeeping/QuickBooks Certification
Arapahoe Community College
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