Dana Lynch, MSN, APRN, ANP-BC
Council Bluffs,IA
Summary
Confident and dynamic leader and Nurse Practitioner consistently engaged in achieving data driven success. Experience in staff management procedures positively impacting overall morale and productivity, as well as, excellent reputation for resolving problems, improving customer satisfaction, and driving overall clinical quality and operational improvements.
Overview
21
21
years of professional experience
Work History
Director
Signify Health
09.2021 - Current
- Pioneered, developed and implemented a team of operational and clinical leaders to provide network oversight of >5,000 clinicians including MD, NP, PAs, both 1099 contractors and W2 employees with a keen focus on customer service, clinical quality, and compliance initiatives to successfully complete 2.6 million member visits for health plan clients
- Lead chairperson and voting member, on behalf of CMO, for Service Oversight Committee and Peer Review Committee
- Serve as a voting member for the following committees: Credentialing, Clinical Quality, Quality & Safety, Clinical workflow governance
- Lead and manage education team responsible for clinician onboarding, creation and implementation of continuous improvement education and training for clinical network
- Lead and manage team of clinical leaders responsible for pioneering, developing, and implementing clinical quality tools, metrics and training to ensure clinician success for new lab, diagnostic, and screening services
- Lead and manage analytical manager and operational associate responsible for reporting, data extraction and analysis to ensure data-driven KPIs
- Developed and implemented operational and clinical quality metrics for clinician network
- Increased company revenue by streamlining processes and implementing cost-saving measures
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth
- Improved project efficiency with strategic planning, resource allocation, and time management practices
- Established culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas
- Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations
- Facilitated cross-functional collaboration for improved decision-making processes within organization
Senior Regional Manager
Signify Health
09.2019 - 08.2021
- Lead and manage large network of nurse practitioners and regional manager
- Liaison between regional manager and other corporate departments to ensure timely, accurate, and consistent dissemination of policies and other information from corporate office to field clinicians
- Collaborate with human resources, legal, credentialing, and compliance departments to promote and ensure nurse practitioner employee network compliance with all administrative, legal, and compliance specific policies
- Serve on the following committees: credentialing, service oversight, peer review, clinical quality committee as a voting member
- Complete projects, tasks, and participate in workgroups as requested by CMO and VP of network services and continuous improvement
- Implemented PPE training during COVID-19 pandemic
- Served as a representative for COVID-19 White House Task Force creating and coordinating training, clinician logistics and served as clinical liaison for client communications
- Assist senior director of ancillary services in arranging regional manager training support for ancillary devices as needed
- Collaborate with vice president of recruiting to ensure appropriate staffing in the market, reviewing lay-off needs as appropriate
- Coordinate with customer success managers to ensure clinician coverage at client events as needed
- Provide general management support to regional manager and nurse practitioners including training, review, and approval of time off requests, completion of regional manager annual performance evaluation, disciplinary action, expense report approval, and conducting weekly managerial meetings
- Daily troubleshooting of program/processes as indicated
Clinical Regional Manager
Signify Health
02.2018 - 09.2019
- Monthly operational productivity report interpretation and review, confirming clinicians were meeting key performance indicators
- Counseled clinicians with low productivity including member and provider cancellations, time of documentation submission, and length of visits
- Performed ride-a-longs with providers and observe the performance and quality of performing a health risk assessment and provide constructive feedback for improvement
- Trained and mentored new and existing clinicians
- Assisted field clinicians in providing the best care and directives during urgent/emergent situations
- Initiated, planned, and delivered important topics and promoted the positive aspects of Signify Health at metro meetings
- Trained clinicians on medical equipment including retinal scans and peripheral arterial disease screening
- Educated clinicians on how to improve healthcare documentation
- Administrative tasks included attendance, approving time off, and approving expense reports
School Nurse
Saint Albert Catholic Schools
08.2016 - 05.2019
- Self-directed with astute judgment skills. High level of personal accountability
- Completed counseling in health maintenance and disease management to staff, parents, and children
- Initiated and developed policy and protocol for administering epinephrine pens to people experiencing anaphylaxis
Adult Nurse Practitioner
Advance Health
10.2012 - 02.2018
- Provided quality home health wellness visits
- Conducted health risk assessments in seniors' and dual eligible members homes
- Performed physical examinations and lab testing
- Formulated a health care plan to discuss with their primary healthcare provider
Medical Examiner Investigator
Pottawattamie County
10.2013 - 11.2014
- Investigated unexpected deaths within the county
- Completed investigation with photographs of the scene, obtained fingerprints, and DNA samples
- Documented accurate exam and completed required reports
- Collaborated with the medical examiner, local law enforcement, crime scene investigators, funeral homes, and the state medical examiner
Adult Nurse Practitioner
Midwest Gastrolntestinal Associates
06.2007 - 10.2012
- Provided medical care and treatment to patients with gastrointestinal and hepatology diagnoses in a clinical and hospital setting
- Performed physical examinations
- Ordered, interpreted, and evaluated diagnostic tests to identify clinical problems and healthcare issues
- Documented findings and formulated a plan based on patient conditions
- Prescribed, monitored, and adjusted medications and nutritional supplementation based on patients symptoms and lab values
- Collaborated with physicians and other healthcare professionals to provide the utmost care for the patient
Registered Nurse
Nebraska Medical Center
05.2003 - 05.2007
- Provided general nursing care to patients in the hospital
- Executed daily operations of assessing and monitoring critically ill patients, administered medications, collaborated with physicians and medical residents regarding patient care and assisted physicians with bedside procedures
- Monitored arterial lines, central venous pressure lines, chest tubes
- Cared for medical-surgical patients including oncology, hematology, gastroenterology, organ transplant, psychiatric, alcohol/drug withdrawal, trauma, septic shock, hemodynamic dysfunction, and cardiac patients
- Preceptor new nurses and students caring for patients on step-down unit
- Assisted in editing policy and procedures, as well as, standards of care
Education
Master of Science - Nursing
University of Nebraska Medical Center
Omaha, NE05.2007
Bachelor of Science - Nursing
Nebraska Methodist College of Nursing And Allied Health
Omaha, NE05.2003
Skills
- Clinical management
- Charismatic Leader
- Quality Assurance
- Staff Training and Development
- Cross-functional Team Coordination
- Data-driven decision-making
- Process Improvement
- Documentation and Reporting
- Clinical documentation
- Self-motivated
- Optimistic
- Adaptability
- Business Planning
- Content Development
Licensure
- Adult Nurse Practitioner in Iowa and Nebraska - Active since 2007
- Nationally Certified Nurse Practitioner through ANCC - Active since 2007
- Iowa Board of Nursing License - Active since 2003
- Ohio Board of Nursing License - Active since 2019
Timeline
Director
Signify Health
09.2021 - Current
Senior Regional Manager
Signify Health
09.2019 - 08.2021
Clinical Regional Manager
Signify Health
02.2018 - 09.2019
School Nurse
Saint Albert Catholic Schools
08.2016 - 05.2019
Medical Examiner Investigator
Pottawattamie County
10.2013 - 11.2014
Adult Nurse Practitioner
Advance Health
10.2012 - 02.2018
Adult Nurse Practitioner
Midwest Gastrolntestinal Associates
06.2007 - 10.2012
Registered Nurse
Nebraska Medical Center
05.2003 - 05.2007
Master of Science - Nursing
University of Nebraska Medical Center
Bachelor of Science - Nursing
Nebraska Methodist College of Nursing And Allied Health