Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Dana Lynn Boyce

Costa Mesa,CA

Summary

Dynamic travel management professional with extensive experience at Balboa Travel, excelling in customer relationship management and problem-solving. Successfully coordinated large-scale group travel, negotiated contracts, and enhanced compliance with corporate policies. Recognized for attention to detail and fostering strong supplier relations, driving efficiency and satisfaction in high-pressure environments.

Overview

43
43
years of professional experience

Work History

Group Travel Manager

Balboa Travel
San Diego, California
12.2022 - 07.2025
  • Managed team orchestrating arrangements for groups between 10 and 1,000 travelers accommodating differing needs.
  • Facilitated discovery calls with clients to define expectations and requirements.
  • Guided agent team in handling customer service escalations and collectively overcoming travel-related obstacles.
  • Oversaw block air space contracts with airlines, hotel accommodations, and multi-day motorcoach trips for clients.
  • Engaged with Programming team to craft tailored travel request forms for designated groups.
  • Partnered with Reporting team to produce arrival/departure and cost reports for each group's point of contact.
  • Directed travelers in complying with country-specific entry regulations.

Corporate Travel Consultant

Balboa Travel
San Diego, CA
12.2007 - 12.2022
  • Coordinated client travel arrangements, ensuring adherence to corporate policies.
  • Negotiated contracts and fostered relationships with airline and hotel providers.
  • Maintained up-to-date knowledge of airline regulations and industry standards.
  • Collaborated with Balboa afterhours team to address issues and concerns.
  • Processed passport renewals and applications for US citizens efficiently.
  • Communicated company travel policies to promote compliance among clients.
  • Coordinated executive private jet services to meet high-level travel needs.
  • Developed cost-saving routines for Concur to enhance budget management.

Corporate Travel Coordinator

TraveLeaders
Irvine, California
09.1982 - 12.2007
  • Created high-volume domestic and international travel itineraries for corporate clients.
  • Managed all aspects of corporate travel, including reservations and ticketing.
  • Supported Global Travel Manager with special projects and group meetings.
  • Delivered specialized after-hours assistance to senior executives at Fortune 500 software company.
  • Ensured compliance with company travel policy through effective communication.

Education

Associate of Arts - Busines

Golden West College
Huntington Beach, CA

Skills

  • Customer relationship management
  • Effective communication
  • Problem solving
  • Supplier relations
  • Time management
  • Attention to detail
  • Sabre
  • Amadeus
  • Google Workspace
  • Microsoft Office Suites

Affiliations

Volunteer, Orphanage in Tijuana

  • Contribute twice a month to support youth and staff at a local orphanage, building strong relationships and fostering a positive environment.
  • Weekend adventurer - Exploring mountains, deserts and beaches throughout Southern California.

Timeline

Group Travel Manager

Balboa Travel
12.2022 - 07.2025

Corporate Travel Consultant

Balboa Travel
12.2007 - 12.2022

Corporate Travel Coordinator

TraveLeaders
09.1982 - 12.2007

Associate of Arts - Busines

Golden West College

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