Dana M. Allred

Responsible for hiring, onboarding, ongoing training and ensuring my team is successful. Collaborating closely with sales and marketing to maximize the creation of highly qualified sales opportunities.

• Develop best practice operating strategies and provide direction for the business development team, help to hire, onboard, train and manage BDRs
• Motivate BDRs to meet and exceed goals through coaching and ongoing training
• Enhance processes to achieve lead generation goals, report on metrics, and obtain KPIs
• Hold weekly one-on-one meetings with team members to evaluate progress and discuss professional development
• Oversee aspects of sales pipeline growth and forecast potential blockers

• Sales and develop quotas, monitor progress against current goals and provide resources and training activities for sales team
• Track the development of sales team to ensure all reps are reaching and exceeding given sales goals
• Track sales growth and implement best practices to achieve set sales goals
• Prospecting new business and managing and expanding existing base
• Delivering innovative solutions and ensure superior customer experience for Small/Medium business customers
• Increased SMB Sales by 10% in both 3rd and 4th quarters of 2020
• Drove both locations to hit 100+ SMB adds
• Forecasting and managing sales numbers in SalesForce.com to drive growth in the market as well as to attain and/or exceed quota targets
• Analyzing business trends, identify opportunities and reconcile gaps in systems and processes to create effective workflow methods
• Conducting Quarterly Business Presentation with my customers and leadership team
• Driving small business results through mentoring Sales Representatives and utilizing solutions-based selling techniques.

• Drove key business initiatives in supporting the Federal Sales organization by proactively ensuring GSA Purchase
• Order/Contractual funding is available and maintained, increasing Self-Serve utilization and identifying strategic
• Growth opportunities for White Glove Departments of Justice (DOJ) agencies, namely, United States Attorney's
• Office, DEA, FBI, ATF, USMS Executive Office of the President, White House Communications as well as the IRS
• 200% quarterly quota attained in 3rd and 4th quarters of 2014
• Participated in Quarterly Business Presentations with multiple White Glove accounts
• Procured and implemented new service opportunities and obtained renewals within existing customer base and provide customer service support regarding wireless products, accessories and services
• Ran audits on various accounts to see if funding is updated, check Self-Serve utilization and if there are lines out of contract and update the customer and sales accordingly
• Conducted monthly face-to-face trainings with United States Attorney’s Office and US Marshall’s well as weekly webinars with Department of Veteran Affairs
• Led vital business initiatives in supporting the Federal Sales organization by proactively researching and verifying purchase order funding budget amounts.

• Review customer account information while on calls, identify and act on sales opportunities; apply expert consulting skills by introducing VZW solutions /new and services to address technical and business issues
• Educate customers on the benefits and pricing of recommended products and services, while explaining, how the recommendations will resolve current and future issues Ie. adding lines Jet Packs or Tablets
• Focus on growth opportunities with customers and convert call into an immediate sales opportunity whenever possible
• Identify high-risk customers and address issues raised; create a strategic response to prevent potential disconnect requests
• Business/Government Coordinator
• Manage all customer transactions, take accountability and make all efforts for a first call resolution
• Creating solutions by using all Verizon provided resources
• Offering follow ups to prevent multiple call backs
• Respond to service levels and exceed multiple metrics
• Apply all necessary troubleshooting steps to resolve, all problems, issues and inquiries, eliminating unnecessary transfers