Dana McDuffy
Charlotte,NC
Summary
Encouraging, multi-tasking manager/leader, analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
7
7
years of professional experience
Work History
Operations Manager/Training and Development Manager
Atrium Healthcare CMC Main
Charlotte, NC
04.2022 - Current
- Oversee 18-20 direct reports and support leadership for 103 teammates, oversee daily performance and training.
- Oversee environmental services for 13 of 33 hospital units to include NEURO-ICU, STICU, MICU and Progressive ICU.
- Collaborated closely with hospital administration, nurse managers, and unit staff to improve unit cleanliness scores to maintain score of 75% or higher.
- Enforced and actively foster positive work environment through building relationships with teammates and hospital staff to increase patient experience and HCAHP's scores of 75% or better.
- Trained and mentored new supervisors and managers in hospital environmental services best practices and daily operations.
- Assisted in organizing and overseeing scheduling to drive operational excellence.
- Cultivated positive rapport with fellow employees to boost morale and promote employee retention.
- Assisted senior leadership in managing all aspects of operations.
- Prioritized tasks and allocated resources appropriately to keep teams focused and productive.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Interviewed and hired employees
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Enforced safety procedures to create safe working conditions for teammates.
- Accomplished multiple tasks within established timeframes.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Achieved team goals through formalized training plans, coaching, and performance management.
- Developed systems and procedures to improve operational quality and team efficiency.
- Collaborated with senior management to develop and execute goals and objectives.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Implement and Support Employee Recognition and Rewards
- Conducted routine inspections to check quality and compliance with established specifications.
- Devised and implemented processes and procedures to streamline operations.
- Evaluated employee performance and coached and trained to improve weak areas.
- Created and managed project plans and timelines
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Established positive and effective communication among unit staff and nurse managers, to identify opportunities unit cleanliness
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Evaluated employee performance and recommended promotions, transfers and dismissals.
- Analyzed metrics to identify areas of opportunity, drive performance improvements and consistently exceed operational goals
Co-Owner/Manager/ServiceProvider
Integrity Lawncare Services LLC
Charlotte, NC
01.2018 - Current
- Founded and managed commercial and residential lawn-care business, growing revenue to $15k in first year
- Oversee and manage 10 contractual employees .
- Provided industry skilled training and support to perform daily business functions
- Outsourced Projects through business networking
- Discovered areas of improvement by generating quarterly operational and sales reports.
- Generated and reviewed revenues month to month for annual forecasted goal
- Developed and implemented marketing strategies to generate new customers and increase revenue
- Managed day-to-day business operations.
- Drove implementation of new market expansion to propel business forward and adapt to market changes
- Evaluated suppliers to maintain cost controls and improve operations
- Established and administered annual budget with controls to prevent overages, minimize burn rate, and support sustainability objectives
- Established team of motivated and highly skilled employees to help run business
- Negotiated price and service with customers and vendors to decrease expenses and increase profit
Atrium Environmental Services Lead
Atrium Healthcare CMC Main
Charlotte, NC
01.2022 - 04.2022
- Supported leadership to EVS techs, trash and floor crew in absence of department supervisor or manager
- Led and supported team of 15-20 Employees
- Implemented and enforced policy and procedures
- Evaluated and monitored daily FTE assignments and verified completion according to EVS department standards
- Evaluate conditions and cleanliness through inspections and quality control measures of 33 patient units
- Provided coaching support for performance, attendance and/or behavioral issues
- Documented and reported necessary cleaning deficiencies
- Collaborated with hospital staff, patients, and families to demonstrate good customer service techniques.
- Motivate and mentor teammates with positive communication and interactive listening
- Recommend procedures to improve time, efficiency and accountability
Atrium / Environmental Services Technician
Atrium CMC Main
Charlotte, NC
09.2021 - 12.2021
- Performed routine tasks in assigned area, follows a 7-Step cleaning process and remaking of beds after disinfecting during discharge cleaning
- Assist in Training of New Associates
- Handled spills in work and common areas and used proper methods to clean and sanitize each material.
- Followed specific cleaning schedules based on patient needs.
- Developed and maintained personable and professional rapport with staff and customers to support satisfaction.
- Maintained patient and hospital confidentiality.
Education
Master of Science - MS Negotiations Conflict Management
University of Baltimore
Baltimore, MD05.2006
MBA - Human Resources
Strayer University
Owings, MD07.2004
Bachelor of Science - Accounting
Johnson C. Smith University
Charlotte, NC05.1994
Skills
- Excellent Interpersonal, Instructional and Communication Skills,
- Coach, Trainer, Leader and Influencer
- Managing Multiple Tasks
- Coaching and Mentoring
- Project Management
- Team Leadership
- Time Management
- Quality Control
- Collaborate Cross-Functionally
- Managing Employee Relations
- Verbal and Written Communication
- Managing Operations and Efficiency
Affiliations
- Toastmasters
100 Black Women of Charlotte, Dress for Success, Samaritans Feet
Volunteer Organizations
Timeline
Operations Manager/Training and Development Manager
Atrium Healthcare CMC Main
04.2022 - Current
Atrium Environmental Services Lead
Atrium Healthcare CMC Main
01.2022 - 04.2022
Atrium / Environmental Services Technician
Atrium CMC Main
09.2021 - 12.2021
Co-Owner/Manager/ServiceProvider
Integrity Lawncare Services LLC
01.2018 - Current
Master of Science - MS Negotiations Conflict Management
University of Baltimore
MBA - Human Resources
Strayer University
Bachelor of Science - Accounting
Johnson C. Smith University
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