Summary
Overview
Work History
Education
Skills
Affiliations
100 Black Women of Charlotte, Dress for Success, Samaritans Feet
Timeline
Generic

Dana McDuffy

Charlotte,NC

Summary

Encouraging, multi-tasking manager/leader, analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

7
7
years of professional experience

Work History

Operations Manager/Training and Development Manager

Atrium Healthcare CMC Main
Charlotte, NC
04.2022 - Current
  • Oversee 18-20 direct reports and support leadership for 103 teammates, oversee daily performance and training.
  • Oversee environmental services for 13 of 33 hospital units to include NEURO-ICU, STICU, MICU and Progressive ICU.
  • Collaborated closely with hospital administration, nurse managers, and unit staff to improve unit cleanliness scores to maintain score of 75% or higher.
  • Enforced and actively foster positive work environment through building relationships with teammates and hospital staff to increase patient experience and HCAHP's scores of 75% or better.
  • Trained and mentored new supervisors and managers in hospital environmental services best practices and daily operations.
  • Assisted in organizing and overseeing scheduling to drive operational excellence.
  • Cultivated positive rapport with fellow employees to boost morale and promote employee retention.
  • Assisted senior leadership in managing all aspects of operations.
  • Prioritized tasks and allocated resources appropriately to keep teams focused and productive.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Interviewed and hired employees
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Enforced safety procedures to create safe working conditions for teammates.
  • Accomplished multiple tasks within established timeframes.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Achieved team goals through formalized training plans, coaching, and performance management.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Collaborated with senior management to develop and execute goals and objectives.
  • Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
  • Implement and Support Employee Recognition and Rewards
  • Conducted routine inspections to check quality and compliance with established specifications.
  • Devised and implemented processes and procedures to streamline operations.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Created and managed project plans and timelines
  • Identified and resolved unauthorized, unsafe or ineffective practices.
  • Established positive and effective communication among unit staff and nurse managers, to identify opportunities unit cleanliness
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Evaluated employee performance and recommended promotions, transfers and dismissals.
  • Analyzed metrics to identify areas of opportunity, drive performance improvements and consistently exceed operational goals

Co-Owner/Manager/ServiceProvider

Integrity Lawncare Services LLC
Charlotte, NC
01.2018 - Current
  • Founded and managed commercial and residential lawn-care business, growing revenue to $15k in first year
  • Oversee and manage 10 contractual employees .
  • Provided industry skilled training and support to perform daily business functions
  • Outsourced Projects through business networking
  • Discovered areas of improvement by generating quarterly operational and sales reports.
  • Generated and reviewed revenues month to month for annual forecasted goal
  • Developed and implemented marketing strategies to generate new customers and increase revenue
  • Managed day-to-day business operations.
  • Drove implementation of new market expansion to propel business forward and adapt to market changes
  • Evaluated suppliers to maintain cost controls and improve operations
  • Established and administered annual budget with controls to prevent overages, minimize burn rate, and support sustainability objectives
  • Established team of motivated and highly skilled employees to help run business
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit

Atrium Environmental Services Lead

Atrium Healthcare CMC Main
Charlotte, NC
01.2022 - 04.2022
  • Supported leadership to EVS techs, trash and floor crew in absence of department supervisor or manager
  • Led and supported team of 15-20 Employees
  • Implemented and enforced policy and procedures
  • Evaluated and monitored daily FTE assignments and verified completion according to EVS department standards
  • Evaluate conditions and cleanliness through inspections and quality control measures of 33 patient units
  • Provided coaching support for performance, attendance and/or behavioral issues
  • Documented and reported necessary cleaning deficiencies
  • Collaborated with hospital staff, patients, and families to demonstrate good customer service techniques.
  • Motivate and mentor teammates with positive communication and interactive listening
  • Recommend procedures to improve time, efficiency and accountability

Atrium / Environmental Services Technician

Atrium CMC Main
Charlotte, NC
09.2021 - 12.2021
  • Performed routine tasks in assigned area, follows a 7-Step cleaning process and remaking of beds after disinfecting during discharge cleaning
  • Assist in Training of New Associates
  • Handled spills in work and common areas and used proper methods to clean and sanitize each material.
  • Followed specific cleaning schedules based on patient needs.
  • Developed and maintained personable and professional rapport with staff and customers to support satisfaction.
  • Maintained patient and hospital confidentiality.

Education

Master of Science - MS Negotiations Conflict Management

University of Baltimore
Baltimore, MD
05.2006

MBA - Human Resources

Strayer University
Owings, MD
07.2004

Bachelor of Science - Accounting

Johnson C. Smith University
Charlotte, NC
05.1994

Skills

  • Excellent Interpersonal, Instructional and Communication Skills,
  • Coach, Trainer, Leader and Influencer
  • Managing Multiple Tasks
  • Coaching and Mentoring
  • Project Management
  • Team Leadership
  • Time Management
  • Quality Control
  • Collaborate Cross-Functionally
  • Managing Employee Relations
  • Verbal and Written Communication
  • Managing Operations and Efficiency

Affiliations

  • Toastmasters

100 Black Women of Charlotte, Dress for Success, Samaritans Feet

Volunteer Organizations

Timeline

Operations Manager/Training and Development Manager

Atrium Healthcare CMC Main
04.2022 - Current

Atrium Environmental Services Lead

Atrium Healthcare CMC Main
01.2022 - 04.2022

Atrium / Environmental Services Technician

Atrium CMC Main
09.2021 - 12.2021

Co-Owner/Manager/ServiceProvider

Integrity Lawncare Services LLC
01.2018 - Current

Master of Science - MS Negotiations Conflict Management

University of Baltimore

MBA - Human Resources

Strayer University

Bachelor of Science - Accounting

Johnson C. Smith University
Dana McDuffy