100 Black Women of Charlotte, Dress for Success, Samaritans Feet
Timeline
Dana McDuffy
Charlotte,NC
Summary
Encouraging, multi-tasking manager/leader, analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
7
7
years of professional experience
Work History
Operations Manager/Training and Development Manager
Atrium Healthcare CMC Main
Charlotte, NC
04.2022 - Current
Oversee 18-20 direct reports and support leadership for 103 teammates, oversee daily performance and training.
Oversee environmental services for 13 of 33 hospital units to include NEURO-ICU, STICU, MICU and Progressive ICU.
Collaborated closely with hospital administration, nurse managers, and unit staff to improve unit cleanliness scores to maintain score of 75% or higher.
Enforced and actively foster positive work environment through building relationships with teammates and hospital staff to increase patient experience and HCAHP's scores of 75% or better.
Trained and mentored new supervisors and managers in hospital environmental services best practices and daily operations.
Assisted in organizing and overseeing scheduling to drive operational excellence.
Cultivated positive rapport with fellow employees to boost morale and promote employee retention.
Assisted senior leadership in managing all aspects of operations.
Prioritized tasks and allocated resources appropriately to keep teams focused and productive.
Established performance goals for employees and provided feedback on methods for reaching those milestones.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Cross-trained existing employees to maximize team agility and performance.
Interviewed and hired employees
Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Enforced safety procedures to create safe working conditions for teammates.
Accomplished multiple tasks within established timeframes.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Achieved team goals through formalized training plans, coaching, and performance management.
Developed systems and procedures to improve operational quality and team efficiency.
Collaborated with senior management to develop and execute goals and objectives.
Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
Implement and Support Employee Recognition and Rewards
Conducted routine inspections to check quality and compliance with established specifications.
Devised and implemented processes and procedures to streamline operations.
Evaluated employee performance and coached and trained to improve weak areas.
Created and managed project plans and timelines
Identified and resolved unauthorized, unsafe or ineffective practices.
Established positive and effective communication among unit staff and nurse managers, to identify opportunities unit cleanliness
Used critical thinking to break down problems, evaluate solutions and make decisions.
Evaluated employee performance and recommended promotions, transfers and dismissals.
Analyzed metrics to identify areas of opportunity, drive performance improvements and consistently exceed operational goals
Co-Owner/Manager/ServiceProvider
Integrity Lawncare Services LLC
Charlotte, NC
01.2018 - Current
Founded and managed commercial and residential lawn-care business, growing revenue to $15k in first year
Oversee and manage 10 contractual employees .
Provided industry skilled training and support to perform daily business functions
Outsourced Projects through business networking
Discovered areas of improvement by generating quarterly operational and sales reports.
Generated and reviewed revenues month to month for annual forecasted goal
Developed and implemented marketing strategies to generate new customers and increase revenue
Managed day-to-day business operations.
Drove implementation of new market expansion to propel business forward and adapt to market changes
Evaluated suppliers to maintain cost controls and improve operations
Established and administered annual budget with controls to prevent overages, minimize burn rate, and support sustainability objectives
Established team of motivated and highly skilled employees to help run business
Negotiated price and service with customers and vendors to decrease expenses and increase profit
Atrium Environmental Services Lead
Atrium Healthcare CMC Main
Charlotte, NC
01.2022 - 04.2022
Supported leadership to EVS techs, trash and floor crew in absence of department supervisor or manager
Led and supported team of 15-20 Employees
Implemented and enforced policy and procedures
Evaluated and monitored daily FTE assignments and verified completion according to EVS department standards
Evaluate conditions and cleanliness through inspections and quality control measures of 33 patient units
Provided coaching support for performance, attendance and/or behavioral issues
Documented and reported necessary cleaning deficiencies
Collaborated with hospital staff, patients, and families to demonstrate good customer service techniques.
Motivate and mentor teammates with positive communication and interactive listening
Recommend procedures to improve time, efficiency and accountability
Atrium / Environmental Services Technician
Atrium CMC Main
Charlotte, NC
09.2021 - 12.2021
Performed routine tasks in assigned area, follows a 7-Step cleaning process and remaking of beds after disinfecting during discharge cleaning
Assist in Training of New Associates
Handled spills in work and common areas and used proper methods to clean and sanitize each material.
Followed specific cleaning schedules based on patient needs.
Developed and maintained personable and professional rapport with staff and customers to support satisfaction.
Maintained patient and hospital confidentiality.
Education
Master of Science - MS Negotiations Conflict Management
University of Baltimore
Baltimore, MD
05.2006
MBA - Human Resources
Strayer University
Owings, MD
07.2004
Bachelor of Science - Accounting
Johnson C. Smith University
Charlotte, NC
05.1994
Skills
Excellent Interpersonal, Instructional and Communication Skills,
Coach, Trainer, Leader and Influencer
Managing Multiple Tasks
Coaching and Mentoring
Project Management
Team Leadership
Time Management
Quality Control
Collaborate Cross-Functionally
Managing Employee Relations
Verbal and Written Communication
Managing Operations and Efficiency
Affiliations
Toastmasters
100 Black Women of Charlotte, Dress for Success, Samaritans Feet
Volunteer Organizations
Timeline
Operations Manager/Training and Development Manager
Atrium Healthcare CMC Main
04.2022 - Current
Atrium Environmental Services Lead
Atrium Healthcare CMC Main
01.2022 - 04.2022
Atrium / Environmental Services Technician
Atrium CMC Main
09.2021 - 12.2021
Co-Owner/Manager/ServiceProvider
Integrity Lawncare Services LLC
01.2018 - Current
Master of Science - MS Negotiations Conflict Management
University of Baltimore
MBA - Human Resources
Strayer University
Bachelor of Science - Accounting
Johnson C. Smith University
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