DANA Vaughan MAYO
Alabaster,AL
Summary
Skilled Operations Regional Manager with solid experience managing all levels of multiple projects, including budgeting, field operations, and administration. Dedicated to continuous process improvement in the face of rapidly evolving and changing markets. Results-oriented and proactive in addressing and resolving problems.
Overview
20
20
years of professional experience
5
5
Certification
Work History
Regional Manager - Metro
Spire
02.2021 - Current
- Direct staff of 135, including Management, Service, Meter Reading and Collections, as well as Leak and Maintenance (Construction) employees
- Responsible for multimillion-dollar annual Capital and O&M budgets for Alabama's largest division
- Lead cross-functional teams to achieve project deliverables on time and within budget, resulting in improved overall performance
- Control costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals
- Develop and execute successful business plans that result in improved market share and profitability
- Apply performance data to evaluate and improve operations, target current business conditions and forecast needs
- Adjust job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands
- Review performance data to monitor and measure productivity, goal progress and activity levels
- Compile data highlighting key metrics to report information, determine trends and identify methods for improving results
- Achieve or exceed financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage
- Streamlined operational processes for increased efficiency by identifying areas of improvement and implementing necessary changes
- Enhanced team performance by providing regular coaching, training, and performance feedback to staff members
- Established and maintained operational standards for three locations - Metro, SOC and WOC.
Administrator, Field Ops - Service
Spire
07.2020 - 02.2021
- Investigated and addressed business development challenges to proactively mitigate problems
- Developed key operational initiatives to drive and maintain substantial business growth
- Participated in high-level hiring decisions for key leadership positions
- Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives
- Aligned organizational objectives with company mission, increasing revenue, profit and business growth by collaboratively developing integrated strategies
- Managed customer relations and customer service through daily communication and interaction
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service
- Trained new personnel regarding company operations, policies and services
- Increased efficiency and performance by monitoring team member productivity by 10% and provided feedback
- Reduced process inconsistencies and effectively trained team members on best practices and protocols
Supervisor, Installation & Service
Spire
07.2016 - 07.2020
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand
- Oversaw and optimized work of Service Mechanics and Birmingham Meter Shop employees to ensure high-quality natural gas work
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands
- Positioned as primary liaison to streamline operations of multiple lines of business within organization
- Utilized standard operating procedures, effective crew resource management, communication and procedures specified in company operation procedures
- Maintained compliance with company policies, objectives and communication goals
- Reduced overtime by 5% by creating a strategic calculation fo determining effective manpower needs
Superintendent
Meter Reading/Disconnects, Alagasco
11.2012 - 07.2016
- Managed state operations of Meter Reading department for over 440,000 customers and 32 employees
- Tactical execution of all Alagasco AMR meter reading functions
- Train/coach/mentor staff of 32 to ensure smooth adoption of new programs, as well as day-to-day operations
- Exceeded 2015 company objectives by maintaining less than 3% margin on missed/skipped meters
- Managed AMR Project: converted "foot-read" process to electronically reading meters
- Assisted with restructuring all Alagasco meter reading routes
- Initiated roll out of new enterprise software solution for completing Atmospheric Corrosion inspections
- Strengthened company's business by leading implementation of Canvas software through out Alagasco's footprint
- Developed Theft Notification procedures
- Co-developed current Alagasco Disconnect policy, which resulted in new revenue streams
- Exceeded company objectives with completion of Atmospheric Corrosion inspections
- Spearhead cross-functional initiative with Service, RMS, and local management to achieve 90% success rate with maintaining next day service
- Direct Disconnect field personnel to ensure highest level of completion.
Supervisor, Customer Service
Alagasco
04.2008 - 11.2012
- Developed design for Centralized Dispatch
- Implemented Centralized Dispatch design across Alagasco's footprint
- Strengthened Alagasco's business plan by leading implementation of ICWEB within Birmingham Dispatch
- Developed individual user instructions for implementation of ICWEB
- Developed and rolled out new Customer Service policies
- Trained, coached, mentored staff of 25 employees, union and management, for 24HR/7 Day emergency operation
- Partnered with Service, Construction, Distribution, Contact Center, Front/Back Offices, and Management to create/achieve goals and meet deadlines
- Implemented innovative program to increase employee loyalty and reduce turnover rate
- Employee and department conflict resolution
- Capital and O&M budget projections for department
- Ensured alignment between department initiatives and corporate goals
- Managed petty cash, ERMA completion, payroll time entry
- Manager of Automated Dispatching System (ADS) prior to implementation of RMS
- Directed and coordinated remodeling phase of Alagasco's 10th Street location
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand
Education
Master of Science - Business Management
Faulkner University
Montgomery, AL10.2021
Bachelor of Science - Business Administration
Faulkner University
Montgomery, AL05.2013
Associate of Science - Business Administration
National Career College
Tuscaloosa, AL06.1992
Skills
- Exceptional interpersonal communication
- Budgeting
- Partnering with cross-functional disciplines
- Union grievance resolution and contract negotiations
- Corrective Action - Salary
- Process improvement
- Identifying best practices
- Sound decision making
- Team management
- Strategic Planning
- Managing Operations and Efficiency
Certification
Women in Leadership Certification; Certified Licensed Journeyman Gas Fitter - Alabama; Master Evaluator Certification-Energy ,Worldnet Inc.; OMEGA certified; Dispatch Procedures Training-Leak City; CLEAR Management; Southern Natural Gas Association-Natural Gas Distribution; Smith Driving; SHRM Certified Professional (SHRM-CP)
Affiliations
United Way Cabinet Member, Southern Gas Association Leadership Committee Member; Momentum Executive Leadership; Women in Leadership Advisory Member; Southern Gas Association; Alabama Natural Gas Association; 1st Resource Credit Union - Supervisory Board ; Spire Emergency Response Team 2008 - 2018; Alagasco Leadership Association - 1st Vice President 2013-2015; Alagasco Leadership Association - 2nd Vice President 2012-2013; Energen Leadership Association - Membership Chair 2009-2012; Alabaster Arts Council; Alabaster Beautification Board; Lacey's Grove HOA Board; Metro Activities Committee Chair 2008 - 2010, Birmingham Safety Committee Chair 2010, Alagasco Leadership Mentor, Selma Diversity Council, Alagasco - March of Dimes campaign - Chair Selma; Safety Committee -Chair and Co-Chair; Local Union 548 Negotiating Committee; Local Union 12030-A Labor Management Committee; Local Union 12030-A Grievance Committee, 2005 - 2008; Local Union 12030-A Negotiating Committee, 2007 - 2008; Local 12030-A Shop Steward-Selma Division 2000 - 2008 State of Alabama.
Timeline
Regional Manager - Metro
Spire
02.2021 - Current
Administrator, Field Ops - Service
Spire
07.2020 - 02.2021
Supervisor, Installation & Service
Spire
07.2016 - 07.2020
Superintendent
Meter Reading/Disconnects, Alagasco
11.2012 - 07.2016
Supervisor, Customer Service
Alagasco
04.2008 - 11.2012
Master of Science - Business Management
Faulkner University
Bachelor of Science - Business Administration
Faulkner University
Associate of Science - Business Administration
National Career College
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