DANA BISHOP
Porter
Summary
Detail-oriented professional skilled in managing multiple priorities and driving team success. Strong organizational abilities enable accurate handling of concurrent projects. Resourceful problem solver with a focus on achieving goals and enhancing team performance.
Hardworking delivery driver with several years of experience in warehouse shipping and receiving, including forklift operation, merchandise loading and maintaining on-time deliveries. Detail-oriented self-starter and team player familiar with dot regulations and order verification processes. Accuracy-first approach to delivery.
Overview
1
1
Certification
3
3
years of post-secondary education
5
5
years of professional experience
Work History
Delivery Driver
Veho
Houston
11.2022 - Current
- Completed rush deliveries on tight timetables to satisfy customer needs
- Delivered packages directly to customers and businesses, ensuring timely receipt and satisfaction.
- Completed on-time deliveries by choosing the best and most efficient routes
- Operated vehicle safely in highly congested areas with no traffic violations
- Verified daily deliveries against shipping instructions before delivering to customers
- Loaded truck and properly secured items to prevent damage for deliveries
- Maintained organized and professional vehicle, reinforcing company image and ensuring customer trust.
- Communicated customer feedback and issues to management, facilitating prompt resolutions and enhancing service quality.
Delivery Driver
Amazon
Spring
08.2023 - 01.2026
- Operated delivery vehicle, ensuring timely and safe transport of packages to designated locations.
- Optimized route planning to enhance delivery efficiency and minimize transit times.
- Managed route planning and optimization to enhance delivery efficiency and reduce transit times.
- Trained new drivers on best practices for navigation and customer service.
- Resolved delivery issues in collaboration with dispatch team to enhance service reliability.
- Collaborated with dispatch team to resolve delivery issues and improve overall service reliability.
- Delivered packages directly to customer doorsteps and business offices to ensure prompt service.
- Assisted in training new drivers on best practices for navigation and customer service protocols.
Customer Service Representative
Amazon
Spring
09.2021 - 08.2023
- Provided exceptional customer service to ensure customer satisfaction.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved customer issues through effective communication and problem-solving.
- Developed strong customer relationships to encourage repeat business.
- Assisted customers with inquiries about products and services.
- Answered customer inquiries and provided accurate information regarding products and services.
- Processed customer returns according to store policies. and exchanges according to company policies.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Seasonal Driver Helper
UPS
The Woodlands
09.2022 - 12.2022
- Assisted driver with product or package deliveries to residential and commercial locations
- Demonstrated strong communication and customer service skills while interacting with clients.
- Lifted and carried packages weighing up to 60 pounds to designated locations
- Followed workplace and on-truck safety guidelines and regulations to prevent accidents and mishaps
- Prevented damage to packages and products by correctly securing loads
- Loaded products or packages onto trucks and organized items according to preset sorting procedures
- Organized and arranged items at destination based on specific customer requests
- Maintained excellent attendance and demonstrated strong work habits in a fast-paced environment.
Education
High School Diploma - English, Algebra, History
Broken Arrow High School
Broken Arrow, OK 05.1996 - 05.1999
Associate of Arts - Sales, Merchandising, And Marketing
Tulsa Vo-Tech
Tulsa, OklahomaSkills
- Loading and Unloading
- Shipment tracking
- Road Safety
- Customer Service
- Order Adjustments
- Efficiency management
- Time Management
- Attention to Detail
- Dependable and reliable
- Team collaboration
- Problem solving
- Effective communication
- Dependability and honesty
- Attention to detail
- Dependable and reliable
Certification
- TABC Certified
- Texas Food Handlers Certificate
Timeline
Delivery Driver
Amazon
08.2023 - 01.2026
Delivery Driver
Veho
11.2022 - Current
Seasonal Driver Helper
UPS
09.2022 - 12.2022
Customer Service Representative
Amazon
09.2021 - 08.2023
High School Diploma - English, Algebra, History
Broken Arrow High School
05.1996 - 05.1999
Associate of Arts - Sales, Merchandising, And Marketing
Tulsa Vo-Tech