Dananda Pinkney
Gastonia,NC
Summary
Reliable Cafe Associate providing friendly, individualized service in store-front parlors and shops. Coordinated front desk manager with excellent multitasking and customer service skills. Flexible team member with experience preparing personal food orders, restocking inventory and operating cash registers.
Efficient Cafe Associate recognized for outstanding contributions by supporting cooks, resulting in fast and accurate service. Talented in multiple areas from chopping ingredients to proper food storage. Knowledgeable in safe food handling.
Responsible Cafe Associate offering proven skills maintaining clean kitchens and promoting customer satisfaction through exceptional service. Dedicated to completing fast-paced work and properly handling food. Service-driven team player good at connecting with people resulting in repeat customers.
Hardworking and enthusiastic Cafe Associate trained in every facet of successful work. Stays on top of current and expected demands, quickly realigning tasks to handle needs. Dedicated to first-rate communication and team success.
Overview
12
12
years of professional experience
Work History
Food Preparation Worker
Sam's Club
11.2019 - Current
- I'm the pizza maker I help with member services too I take members orders and work with the cash register also I'm a hard worker willing to learn something new.
- Kept workstation and equipment clean, organized, sanitized, and sufficiently stocked.
- Responded to customer requests for products, services, and company information.
- Increased efficiency and team productivity by promoting operational best practices.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Guaranteed customer satisfaction by quickly delivering orders.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Packaged and stored food products following proper handling and preservation methods.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
Prep Associate
Domino's Pizza, Inc
01.2019 - 05.2019
- Prepared the toppings for the pizza and put it in cooler
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Analyzed customer data to identify trends and anticipate customer needs.
- Developed effective improvement plans in alignment with goals and specifications.
- Generated reports detailing findings and recommendations.
- Educated staff on organizational mission and goals to help employees achieve success.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
- Conducted regular reviews of operations and identified areas for improvement.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Evaluated customer needs and feedback to drive product and service improvements.
- Frequently inspected production area to verify proper equipment operation.
- Created and managed project plans, timelines and budgets.
- Collected, arranged, and input information into database system.
- Observed packing operations to verify conformance to specifications.
- Maintained database systems to track and analyze operational data.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Gathered, organized and input information into digital database.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Devised and implemented processes and procedures to streamline operations.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Deli/Bakery Associate
Food Lion
11.2018 - 01.2019
- Slice meats made sandwiches chicken rotisserie salads cookies chicken etc...
- Offered immediate assistance and menu advice to guests, documented orders, and conveyed special requests to baker and assistants.
- Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
- Mixed dough, scaled breads, and cakes, fried doughnuts and performed baking duties.
- Helped customers locate ideal menu items by listening to needs and recommending specific products or services.
- Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
- Prepared all pastry items in accordance with standards of quality, quantity control, taste, and presentation.
Deli/Bakery Associate
The Neighborhood Walmart
04.2018 - 10.2018
- Scorned breads baked them baked cookies donuts made chicken sandwiches salads rotisserie etc...
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
- Decorated and merchandised quality bakery goods to build business reputation and revenue base.
- Inspected goods to establish accurate pricing and labeling.
- Collected payments accurately with cash, debit and credit card, using Point of Sale system to process transactions.
- Measured and mixed ingredients accurately to assist in baking process.
- Recommended new bakery items to customers based on taste preferences, building rapport and boosting sales.
Breakfast Attendant
Comfort Suites
03.2014 - 02.2018
- Cook all types of breakfast foods for the guests made coffee clean kitchen and dining room area etc...
- Greeted guests and seated promptly, providing special accommodation for handicapped diners and small children.
- Assisted customers with carry-out service.
- Provided attentive service and proactively assessed guest needs.
- Answered customer questions about food and beverage items and assisted with menu selections.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Collaborated with other dining room and bar staff to facilitate efficient service.
- Assisted with bussing tables and cleaning up spills.
- Greeted customers and provided menus upon arrival to dining room.
- Engaged in suggestive selling and other sales techniques.
- Monitored food and beverage supplies, assisting with restocking when needed.
- Offered product samples, answered questions and helped customers find items.
- Monitored dining room and bar areas for signs of overcrowding.
Education
High school or equivalent - Adult High School
Central Piedmont Community College
Charlotte, NC12.2007
Bachelor of Science - Bachelor of Science in Health Administration
University of Phoenix
Tempe, AZ12-2027
Skills
- Coffee Experience
- Cooking
- Customer service
- Cashiering
- Food Preparation
- Host/Hostess
- Food Service
- Cash Handling
- Kitchen Experience
- Baking
- Serving
- Guest services
- Food Handling
- Merchandising
- Retail Sales
- Food Production
- Meal Preparation
- Food handling
- Cash register
- Cash handling
- Restaurant experience
- Front desk
- Retail sales
- Sales
- Culinary experience
- Windows
- Customer support
- Typing
- Communication skills
- Computer skills
- Microsoft Office
- Microsoft Word
- Microsoft Powerpoint
- Microsoft Excel
- Leadership
- Surface sanitation
- Food assembly
- Dish preparation
- Supply stocking
- Safe food handling
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
English
Full Professional
Timeline
Food Preparation Worker
Sam's Club
11.2019 - Current
Prep Associate
Domino's Pizza, Inc
01.2019 - 05.2019
Deli/Bakery Associate
Food Lion
11.2018 - 01.2019
Deli/Bakery Associate
The Neighborhood Walmart
04.2018 - 10.2018
Breakfast Attendant
Comfort Suites
03.2014 - 02.2018
High school or equivalent - Adult High School
Central Piedmont Community College
Bachelor of Science - Bachelor of Science in Health Administration
University of Phoenix