Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

DaNang Ferrell

Arlington,TX

Summary

Experienced Professional with over 28 years of experience in financial . Excellent reputation for resolving problems and improving customer satisfaction.

Enthusiastic employee eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel.

Offering excellent communication and good judgment.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

28
28
years of professional experience
5
5
Certification

Work History

Chase Private Client Banker

JPMorgan Chase & Co.
Arlington, TX
07.1994 - Current
  • Processed customer requests for statements, ordering additional checks and updating customer personal information in database.
  • Worked with clients to address and respond to client and partnership management issues.
  • Continually boosted branch production and revenue by Number% by consistently meeting all monthly and quarterly sales goals.
  • Developed summaries to assess each client's participation level and determine targets for follow-up plans.
  • Highlighted values and educated clients on Type, Type and Type financial products.
  • Provided specialized financial planning support for clients with diverse portfolios and individual needs.
  • Assisted clients in making beneficial and strategic decisions regarding investments, low-cash financing and sourcing overseas partners.
  • Identified issues, analyzed information and provided solutions to problems.
  • Resolved problems, improved operations and provided exceptional service.
  • Developed team communications and information for meetings.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Manager on Duty

JPMorgan Chase & Co.
Arlington, Texas
07.1994 - Current
  • Responded to customer concerns by providing friendly, knowledgeable support and maintaining composure and professionalism.
  • Initiated plans to improve customer relations, quality standards and service efficiency.
  • Trained employees in essential job functions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Used Type strategies to promote exceptional customer service and create positive environment for employees and clients.

Education

Business Administration

Elaine P. Nunez Community College
Chalmette, LA

Skills

  • Financial planning
  • Retirement needs
  • Savings accounts
  • Financial services
  • Banking
  • Sales expertise
  • Cash Handling
  • Loans
  • Relationship building and management

Certification

  • Licensed FINRA Series 6, 63 and TX Life and Health
  • Small Business Specialists
  • S.A.F.E. Act Registration [NMLS]
  • Notary Public
  • Honest and Ethical
  • Customer Obsessed
  • Relationship Builder with Clients and Employees

Timeline

Chase Private Client Banker

JPMorgan Chase & Co.
07.1994 - Current

Manager on Duty

JPMorgan Chase & Co.
07.1994 - Current

Business Administration

Elaine P. Nunez Community College

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DaNang Ferrell