Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Manager
Chino Party Rentals
Chino
07.2021 - Current
Developed and implemented strategies to increase customer satisfaction and loyalty.
Coached, mentored and trained team members in order to improve their job performance.
Established processes to ensure efficient workflow throughout the organization.
Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
Resolved conflicts between employees by providing guidance on company policies and procedures.
Initiated new projects that resulted in increased productivity across all departments.
Provided leadership during times of organizational change or crisis situations.
Implemented new technologies to streamline operations, reduce costs, and improve customer service.
Analyzed customer feedback data to develop action plans for improving services offered.
Monitored staff performance and addressed issues.
Enforced customer service standards and resolved customer problems to uphold quality service.
Exercised good judgment and decision-making in escalating concerns and resolving issues.
Led team meetings and one-on-one coaching sessions to continuously improve performance.
Associate
STERIS
Ontario, CA
07.2024 - 12.2024
Used a hand-held scanner to record receipt of materials into the computer system.
Labeled each stack with the correct shipping information including weight, destination, contents.
Ensured safety protocols were followed when operating machinery.
Worked closely with management teams to ensure that all tasks were completed efficiently.
Recognized potential problems with product quality before it was shipped out to customers.
Verified accuracy of inventory information in the computer system.
Managed multiple projects simultaneously while adhering to deadlines and budget constraints.
Delegated work to staff, setting priorities and goals.
CNC Laser Operator
City Tool Works
Ontario, CA
05.2020 - 04.2024
Operate CNC laser machine to cut shapes and parts from sheet metal, plastics and other materials according to design specs.
Adjust laser parameters such as beam power, speed, frequency and focus in order to optimize cutting performance.
Verify accuracy of set-up using measuring devices such as calipers and micrometers.
Perform preventative maintenance on CNC laser machine including cleaning, lubricating and changing worn parts.
Monitor operation of CNC laser machine for any irregularities or malfunctions during production run.
Troubleshoot issues with the CNC laser machine when necessary, making adjustments or repairs as needed.
Load raw material into CNC laser machine bed ensuring proper alignment with cutting path.
Unload finished product from the CNC laser machine bed ensuring quality standards are met.
Maintain records of job setup information, production runs and downtime incidents in a logbook.
Ensure safety protocols are followed while operating the CNC laser machine at all times.
Follow established safety guidelines when handling hazardous materials associated with the job.
Work independently or collaboratively with other departments in order to meet deadlines.
Perform additional tasks as assigned by supervisor or management team members.
Completed daily preventive maintenance and cleaning to keep machines and equipment in good working order.
Staged raw materials for each day's production and managed efficient loading and unloading of machinery.
Managed daily machine startup and shutdown procedures correctly to protect components from damage.
Assisted in the loading and unloading of goods from trucks, containers and railcars using forklift.
Performed daily maintenance checks on forklifts to ensure optimal performance.
Ensured safety procedures were followed when operating forklifts.
Loaded pallets onto trailers for shipment.
Transported materials between storage areas, loading docks and delivery vehicles as needed.
Stacked loaded pallets in designated areas using proper stacking methods according to company policies and procedures.
Verified accuracy of incoming orders against packing slips before loading onto truck and trailer for shipment.
Unloaded delivery trucks with product by hand or utilizing lift-gate truck when needed.
Received incoming shipments; verifying quantity, condition, labeling accuracy and conformance to purchase order specifications.
Followed standard work instructions accurately when picking, sorting, staging and scanning products.
Kept record of daily activities such as number of items moved or handled throughout the day.
Collaborated with team members on various tasks related to storage and transport operations.
Unloaded incoming items from trucks and rail cars and transported materials to staging area.
Transported material to correct locations and documented inventory changes.
Associate
Home Depot
Rancho Cucamonga, CA
08.2019 - 04.2020
Reported any discrepancies or errors in pricing or inventory levels to management.
Helped customers locate items within the store using the inventory system.
Operated equipment such as scanners and scales correctly during checkout process.
Assisted customers with selecting items and answering questions about products.
Conducted inventory checks to ensure accuracy of shelf stock.
Provided customer service support for inquiries, complaints, and returns.
Stocked shelves with merchandise and ensured product displays were neat and orderly.
Organized backroom areas to maintain a clean and organized work environment.
Participated in weekly team meetings to discuss sales goals and strategies.
Handled incoming calls from customers regarding orders or other inquiries.
Researched information related to merchandise availability or pricing.
Maintained an up-to-date knowledge of store promotions, specials, events..
Ensured compliance with company safety regulations at all times while on the job.
Built relationships with customers by providing friendly customer service.
Answered customer questions and provided store information.
Built and maintained relationships with peers and upper management to drive team success.
Arranged and stocked new merchandise following placement directions.
Stocked sales floor and assisted in product movement and merchandising plans.
Communicated clearly with customers in person and via telephone, driving positive experiences.
Updated inventory and production information using warehouse management systems and scanner guns.
Investigated and resolved issues to drive better service for customers and employees.
Received merchandise into warehouse, relocated products using forklifts and pallet jacks and processed orders for shipment.
Assisted in the loading and unloading of goods from trucks, containers and railcars using forklift.
Maintained accurate records of all inventory movements including deliveries, receipts and shipments.
Performed daily maintenance checks on forklifts to ensure optimal performance.
Inspected loads prior to lifting to determine weight distribution and stability.
Ensured safety procedures were followed when operating forklifts.
Monitored warehouse aisles to prevent collisions with pedestrians or other equipment.
Loaded pallets onto trailers for shipment.
Transported materials between storage areas, loading docks and delivery vehicles as needed.
Stacked loaded pallets in designated areas using proper stacking methods according to company policies and procedures.
Reported any damages or malfunctions of equipment immediately to supervisor and manager.
Verified accuracy of incoming orders against packing slips before loading onto truck and trailer for shipment.
Unloaded delivery trucks with product by hand or utilizing lift-gate truck when needed.
Organized warehouse shelves and racks for efficient retrieval during order fulfillment process.
Checked expiration dates on products prior to stocking shelves or shipping out orders.
Received incoming shipments; verifying quantity, condition, labeling accuracy and conformance to purchase order specifications.
Followed standard work instructions accurately when picking, sorting, staging and scanning products.
Kept record of daily activities such as number of items moved or handled throughout the day.
Collaborated with team members on various tasks related to storage and transport operations.
Utilized RF scanner technology while moving stock within facility in order to maintain accurate inventory levels.
Moved freight, stock and other materials to and from storage and production areas and loading docks.
Maintained current forklift training and certification as required by company policies.
Education
High School Diploma -
Chino High School
Chino, CA
05-2018
Some College (No Degree) - Psychology
Rio Hondo College
Whittier, CA
Some College (No Degree) - Psychology
Mt San Antonio College
Walnut, CA
Skills
Communications
Quick Learner
Good judgement
Documentation and reporting
Team leadership
Bilingual
Forklift Operation
Data Entry
Work Planning and Prioritization
Client Engagement
Decision-Making
Event Coordination
Customer interaction
Computer Skills
Business strategies
Product Merchandising
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Associate
STERIS
07.2024 - 12.2024
Manager
Chino Party Rentals
07.2021 - Current
CNC Laser Operator
City Tool Works
05.2020 - 04.2024
Associate
Home Depot
08.2019 - 04.2020
High School Diploma -
Chino High School
Some College (No Degree) - Psychology
Rio Hondo College
Some College (No Degree) - Psychology
Mt San Antonio College
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