Dana Paola Chevez-Gonzalez
Del Rio,TX
Summary
Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges. Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales. Team-oriented Retail Sales Associate recognized for generating consistent personal sales accomplishments. Dedicated to listening to customer needs and preferences, expertly matching products and driving loyalty. Brings in-depth knowledge of product use and care requirements. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Retail Sales Associate
Ross Dress for Less
Del Rio, TX
08.2023 - 04.2024
- Assisted customers with finding the right product for their needs.
- Provided product information and answered customer questions.
- Processed returned merchandise according to company policies.
- Assisted in training new employees on proper use of equipment and safety protocols.
- Demonstrated knowledge of store products and services.
- Completed transactions in an efficient manner while providing excellent customer service.
- Promoted special offers and discounts to encourage additional purchases.
- Greeted customers upon entering the store and provided assistance.
- Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Helped customers by answering questions and locating merchandise.
- Initiated friendly conversation with customers to determine level of assistance required.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
- Answered questions about current promotions and resolved issues according to store policies.
- Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
- Operated point-of-sale systems accurately to process payments from customers.
Education
Associate in General Studies -
Southwest Texas Junior College
Uvalde, TX12-2023
High School Diploma -
Del Rio Early College High School
Del Rio, TX05-2023
Bachelor of Science - Education
Sul Ross State University
Alpine, TXSkills
- Money Handling
- Order Processing
- Regulatory Compliance
- Loss Prevention
- Positive and professional
- Teamwork
- Interpersonal and written communication
- Problem-Solving
- Retail Sales
- Store Opening and Closing
- Cash Register Operation
- Transaction Processing
- Customer Engagement
- Group and individual instruction
- Online Teaching
Certification
- CNA Licensed
Languages
English
Professional
Spanish
Professional
Korean
Limited
Timeline
Retail Sales Associate
Ross Dress for Less
08.2023 - 04.2024
Associate in General Studies -
Southwest Texas Junior College
High School Diploma -
Del Rio Early College High School
Bachelor of Science - Education
Sul Ross State University
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