Dana S. Macias
Cape Coral,FL
Summary
Committed and hardworking cashier with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions, and ringing up customers. Creative problem-solver versed in customer service.
Overview
2
2
years of professional experience
Work History
Cashier
Dishes
03.2023 - 06.2024
- Greeted customers entering store and responded promptly to customer needs.
- Answered questions about store policies and addressed customer concerns.
- Restocked and organized merchandise
- Helped customers complete purchases, locate items.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Built relationships with customers to encourage repeat business.
- Operated cash register to record transactions accurately and efficiently.
- Learned duties for various positions and provided backup at key times.
Barista
Dishes
03.2023 - 03.2024
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Maintained regular and consistent attendance and punctuality.
- Controlled line and crowd with quick, efficient service.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Cleaned counters, machines, utensils, and seating areas daily.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Promoted additional items with beverages, increasing store sales.
Physical Therapist
Colombia
03.2022 - 11.2022
- Supervised clinical students, certified and licensed assistants, technicians, and volunteers.
- Educated patients and family members regarding diagnosis, injury prevention, and therapeutic treatments.
- Managed acute and chronic conditions with full understanding regarding complex therapy needs.
- Conducted clinical assessment and evaluation to determine patient needs.
- Managed high-volume caseload and organized daily schedules of assistants and patients.
- Extended post-operative rehabilitation to improve surgical outcomes and recovery.
Mesera
Casa Corona
03.2022 - 10.2022
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Increased sales significantly by upselling higher-end products to customers.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Supported needs of 35 person wait staff who attended to specific needs of countless customers daily fo Gastro Bar restaurant with social relevancy and intentionality.
Education
High School Diploma -
Colombo Ingles Del Huila
11.2014
Skills
- Payment Collection
- Product restocking
- POS Systems
- Customer Service
- Customer Assistance
- Cash Register Operation
- Product Recommendations
- Cash Handling
- Sales expertise
- Report Preparation
- Issue Resolution
- Cleaning and sanitizing
- Inventory Management
- Time management skills
Languages
español
Native or Bilingual
English
Professional Working
Timeline
Cashier
Dishes
03.2023 - 06.2024
Barista
Dishes
03.2023 - 03.2024
Physical Therapist
Colombia
03.2022 - 11.2022
Mesera
Casa Corona
03.2022 - 10.2022
High School Diploma -
Colombo Ingles Del Huila
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