Da'Nasia Brown
Scottsdale,AZ
Summary
Versatile and compassionate professional with a strong background in healthcare and education, demonstrated by expertise in phlebotomy documentation and a proven ability to foster positive learning environments. Achieved significant improvements in patient and student outcomes while at Veterans Affairs Health Care Clinic and God's Learning School. Skilled in venipuncture technique and special education, I excel in roles requiring meticulous care and instructional prowess.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Phlebotomy Student
Veterans Affairs Health Care Clinic
Gilbert, AZ
01.2025 - Current
- Participated in continuing education to stay current with phlebotomy practices.
- Promoted blood specimen integrity for laboratory testing using accurate selection of collection tubes and correct technique.
- Ensured the cleanliness and sterilization of phlebotomy equipment and work area.
- Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum.
- Collected specimen samples and transported to laboratory for processing.
- Performed venipuncture and capillary draws with precision on patients of varying ages and health statuses.
- Educated patients on proper methods of providing a sample for testing purposes.
- Identified best veins for intravenous lines and blood draws, avoiding unnecessary pokes.
- Maintained cleanliness standards in the lab by sterilizing equipment regularly.
- Educated patients on specimen collection procedures and post-draw care.
- Collected, labeled, and stored blood samples according to established protocols.
Assistant Teacher
North Mississippi Regional Center
Oxford, US
01.2023 - 10.2024
- Help clients learn how to be independent. I give them activities to see if they know how to do them, or see if they need assistance.
- We give them instructions on what to do, and if they're doing well for that week, they get treated to movie night and a field trip.
- I also work in Cottage Dog Wood and help assist them with the clients.
- Collaborated with other staff members to develop strategies for improving student performance.
- Encouraged positive behavior with rewards and incentives.
- Created lesson plans and chose supporting materials to promote positive learning experiences.
- Prepared reports on student performance for administrators.
- Provided one-on-one help to struggling students during study hall sessions.
- Introduced and encouraged debate-style classroom setting to increase student active participation and critical thinking.
Customer Service Representative
Afni
Tucson, US
10.2023 - 12.2023
- My position is to take calls and help customers with their insurances, to provide the customer with correct and accurate information
- Also to make sure the customer is satisfied with their price and coverage
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Answered inbound calls, chats and emails to facilitate customer service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Teacher
God's learning school
Oxford, US
08.2021 - 08.2022
- My position at the daycare was to take care of the infants, feed them, give them some tummy time on the floor, interact with them, and put them to sleep.
- Also, I had to take care of toddlers, watch them, teach them puzzles, and see if they know how to put them back together, helping them if they need it.
- Enforced school rules and regulations in order to maintain an appropriate learning environment for all students.
- Met with parents and guardians to discuss students' progress and areas requiring improvement.
- Used videos, lectures and moderated discussions to engage students during class.
Cashier/Sales Associate
Marshalls
Mississippi, US
05.2020 - 06.2022
- As a cashier, my job is to make the customers feel good about what they bought, how well they found the things they were looking for, and if they'll come back.
- Also, I'll sometimes go to the back and help unload the truck with all our new items, and help put them out.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Worked closely with front-end staff to assist customers.
- Helped customers find specific products, answered questions, and offered product advice.
Cashier
McDonald's
Oxford, US
11.2020 - 02.2021
- I was a cashier; my position was to make sure I greeted the customer, ensured their order was right, and took their money.
- Working at McDonald's taught me a lot, such as patience, communication skills, and understanding.
- Counted and balanced cashier drawers.
- Worked closely with front-end staff to assist customers.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Greeted customers and answered any questions they had about the store's products and services.
- Greeted customers promptly and responded to questions.
- Accepted cash and credit card payments, issued receipts and provided change.
Education
Some College (No Degree) - Phlebotomist
Pima Medical Institute
Gilbert, AZ12-2024
Senior High School Education -
Lafayette High School
Oxford, MS05.2022
Skills
- Home Care
- Teaching
- Tutoring
- Childcare
- Cashiering
- Special Education
- Caregivers
- HIPAA compliance
- Phlebotomy documentation
- Venipuncture technique
- Specimen labeling
- Blood collection equipment
- Skin puncture technique
- Applied Behavior Analysis
- Autism Experience
- Developmental Disabilities experience
Certification
CPR, Present
Languages
English
Professional
References
References available upon request.
Timeline
Phlebotomy Student
Veterans Affairs Health Care Clinic
01.2025 - Current
Customer Service Representative
Afni
10.2023 - 12.2023
Assistant Teacher
North Mississippi Regional Center
01.2023 - 10.2024
Teacher
God's learning school
08.2021 - 08.2022
Cashier
McDonald's
11.2020 - 02.2021
Cashier/Sales Associate
Marshalls
05.2020 - 06.2022
Some College (No Degree) - Phlebotomist
Pima Medical Institute
Senior High School Education -
Lafayette High School
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