Summary
Overview
Work History
Education
Skills
Software
Timeline
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Danasia Napier

South Hackensack

Summary

Accomplished ER Registration Representative at Holy Name Medical Center, adept in patient registration and insurance verification, significantly enhanced patient privacy compliance. Skilled in customer service and workflow planning, I spearheaded training initiatives, boosting team productivity. My expertise in data entry and organizational skills contributed to streamlining processes, achieving a more efficient patient admission system. Recognized as a

driven, dedicated, and hardworking leader, sophisticated in

communicating and collaborating effectively by relying on excellent interpersonal skills and outstanding customer service.

Overview

9
9
years of professional experience

Work History

ER Registration Representative

Holy Name Medical Center
05.2022 - Current
  • Increased patient privacy compliance by thoroughly explaining HIPAA regulations to each individual during registration.
  • Streamlined registration process for quicker admissions, resulting in reduced wait times for patients.
  • Maintained accurate patient records, ensuring timely billing and reimbursements for services rendered.
  • Served as a reliable point of contact for patients and family members, addressing inquiries and directing concerns to appropriate personnel when necessary.
  • Improved communication between medical staff and patients by accurately obtaining and verifying insurance information.
  • Contributed to a positive work environment by collaborating closely with colleagues in both clinical and administrative roles.
  • Assisted with training new ER Registration Representatives, increasing team efficiency and productivity.
  • Obtained payments from patients and scanned identification and insurance cards.

Covid Vaccine Coordinator/Lead Consultant

Bergen New Bridge Medical Center
06.2020 - 05.2022
  • Obtained and entered all the patient demographic and insurance information for all Covid Vaccine testing. Provide a daily chart of vaccine allocation. Manage the processes of vaccinations for large numbers of patients efficiently. Coordinate all resources (staff, volunteers, andstudent/interns) to ensure availability for the vaccine program and testing.
  • Onsite check-in and registration of patients which requires ID verification and through health screenings to determine eligibility for vaccination.
  • Ensure that patients complete all forms correctly prior to seeing the nurse for the vaccination, assist the Nurse Manager in managing the flow of patients receiving vaccines and the logistics of receiving the vaccines to ensure correct storage procedures are being followed.
  • Managed team schedules with precision, enhancing productivity and efficiency.
  • Improved workflow by implementing new coordination strategies.
  • Streamlined communication between departments, facilitating project success.
  • Provide training to all staff on vaccine program protocols, workflows, and procedures.


Lead Sales Associate

Bare Minerals
01.2019 - 01.2020
  • Handled cash register operations and customer transactions to process payments.
  • Resolved customer issues promptly, ensuring satisfaction and loyalty.
  • Processed and stocked merchandise in accordance with store standards.
  • Contributed towards improving overall store ambience by maintaining a clean and organized work environment.
  • Trained, coached, and mentored new sales associates for maximum performance.
  • Assisted customers in making informed purchasing decisions by providing expert advice on product features and benefits.
  • Managed inventory effectively, minimizing stock-outs and overstock situations.
  • Developed and maintained knowledge of current sales and promotions.
  • Developed a loyal client base through personalized attention, product knowledge, and exceptional service standards.
  • Led team meetings to share best practices, set targets, and motivate staff members towards achieving goals.
  • Achieved monthly sales targets consistently by employing persuasive selling techniques tailored to each customer''s unique needs.

Lead Sales Associate

Adidas
03.2016 - 01.2019
  • Processed and stocked merchandise in accordance with store standards.
  • Resolved customer issues promptly, ensuring satisfaction and loyalty.
  • Trained, coached, and mentored new sales associates for maximum performance.
  • Trained new sales associates to ensure consistent performance across the team.
  • Implemented visual merchandising strategies to improve product presentation and increase sales conversions.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
  • Handled cash register operations and customer transactions to process payments.

Education

Bachelor of Science - Business Administration And Management

Berkeley College
New York, NY
06-2018

Skills

  • Data entry
  • Customer Service
  • Patient Registration
  • Scheduling Appointments
  • Insurance Verification
  • Organization Skills
  • Training
  • Management
  • Medical Terminology
  • Workflow Planning

Software

  • Ultipro
  • Kronos
  • Paragon
  • Microsoft
  • Powerpoint
  • Excel
  • Word
  • OneSource
  • ECare

Timeline

ER Registration Representative

Holy Name Medical Center
05.2022 - Current

Covid Vaccine Coordinator/Lead Consultant

Bergen New Bridge Medical Center
06.2020 - 05.2022

Lead Sales Associate

Bare Minerals
01.2019 - 01.2020

Lead Sales Associate

Adidas
03.2016 - 01.2019

Bachelor of Science - Business Administration And Management

Berkeley College

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Danasia Napier