Danavia Coley
Rosharon,TX
Summary
Seeking a position in data entry where communication, customer service, and problem solving skills will enhance operations and procedures. Epic experience Competent Phlebotomy Technician with 4 years of experience working in high-volume, fast-paced hospital settings. Highly knowledgeable in routine blood drawing procedures and using vacutainer tubes, tourniquets, syringes, butterfly needles and straight needles. Committed to maintaining highest quality standards when collecting, labeling and processing samples and specimens. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Phlebotomist
Deans professionals
Houston, TX
02.2022 - 01.2023
- Labeled transfer tubes and followed exact directions for handling and storing specimens
- Followed all safety protocols when handling hazardous materials.
- Organized daily work based on collection priority
- Used personal protective equipment correctly to protect coworkers and patients
- Packaged and shipped 100% of specimens to central lab daily
- Stocked phlebotomy cart or carrier with appropriate supplies
- Tracked collected specimens by initialing, dating, and noting times of collection
- Monitored patients for reactions and verified sample quality
- Followed established guidelines for reporting significant medical errors or unanticipated outcomes in inpatient care
- Conducted venipuncture and other CT procedures
- Followed physician orders to correctly administer therapeutic phlebotomy.
SENIOR PATIENT ACCESS REPRESENTATIVE
UT Health Science Center at Houston
Houston, TX
04.2020 - 09.2021
- Contributed to reduction of accounts receivables by adhering to predetermined policies and procedures to recover amounts due payments from patients
- Determined patient financial needs and referred eligible patients to proper county, state or federal agencies to obtain financial assistance and knowledge of government collection and payors
- Avoid collection notices setting up payment plans for patients and knowledge in reimbursement procedures
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record
- Utilized knowledge of electronic medical record systems and medical terminology and verify insurance eligibility and benefits
- Document patient information and pre-authorized and verified medical insurance
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy
- Proficient in insurance coverage benefit levels and assisted in billing
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
PHLEBOTOMIST
WOF Medical Clinic
Houston, TX
03.2018 - 03.2020
- Labeled transfer tubes and followed exact directions for handling and storing specimens
- Organized daily work based on collection priority
- Used personal protective equipment correctly to protect coworkers and patients
- Packaged and shipped 100% of specimens to central lab daily
- Stocked phlebotomy cart or carrier with appropriate supplies
- Tracked collected specimens by initialing, dating, and noting times of collection
- Monitored patients for reactions and verified sample quality
- Followed established guidelines for reporting significant medical errors or unanticipated outcomes in inpatient care
- Conducted venipuncture and other CT procedures
- Followed physician orders to correctly administer therapeutic phlebotomy.
SCHEDULING SPECIALIST I
Baylor College of Medicine
Houston, TX
04.2016 - 05.2018
- Established rapport with callers to build loyalty and support retention goals
- Provided detailed information about available services and requirements
- Acted as first point of contact and set appointments for prospective clients
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity
- Verification and authorization processes and collection of co-payments
- Set up and updated patient accounts with latest information and billed payments
- Collected and distributed messages to team members and managers to support open communication and high customer service
- Operated multi-line telephone system to independently handle over 200 calls each day.
PHLEBOTOMIST PATIENT CARE TECHNICIAN
Hands Of Rose Home Care
Humble, TX
06.2015 - 11.2016
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery
- Responded to 100% of patient emergencies with immediate care and notified clinicians to provide comprehensive assistance
- Collected and transported specimens to prepare for lab testing
- Answered patient assistance calls, assessed needs, and offered qualified support
- Assisted nursing staff with respiratory, cardiopulmonary, and physical therapies
- Supported patient admissions, discharges, and transfers to promote team productivity
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Performed venipuncture and other blood collection procedures according to established standards.
- Assisted in the preparation of laboratory specimens for analysis and testing.
- Maintained a clean, safe, and organized work environment.
- Verified patient information prior to specimen collection.
- Educated patients on proper blood draw techniques.
- Provided assistance to clinical staff during patient visits.
- Collected specimens from pediatric, adult, geriatric, and special needs patients.
- Processed samples accurately and efficiently.
- Followed all safety protocols when handling hazardous materials.
- Ensured compliance with federal regulations governing laboratory procedures.
- Monitored inventory levels of supplies used in phlebotomy services.
- Documented patient information into electronic medical records system.
- Prepared specimens for transport to external laboratories.
- Adhered to HIPAA guidelines regarding patient privacy.
Education
High School Diploma -
New Beginnings Christian Academy
06.2007
Skills
- Tray Organization
- Specimen Collection
- Glucose Screening
- Analytical Diagnostic Support
- Blood Alcohol Testing
- Sharps Collection
- Fluid and Tissue Disposal
- Vacuum Tube and Syringe Use
- Butterfly Venipuncture
- Instrument Sterilization
- Blood collection
- Paperwork Processing
- Venipuncture
- Data Entry
- Specimen Preparation
- Medical terminology knowledge
- Skin puncture
- Diagnostic Testing
- Communication abilities
- Patient Care
- HIPAA
- Staff Management
Certification
- Phlebotomy, 08/01/2021, 1St Class Learning Center, Houston, Texas
- CPR , First Aid & AED Certified, 2015-Current, Red Cross
Timeline
Phlebotomist
Deans professionals
02.2022 - 01.2023
SENIOR PATIENT ACCESS REPRESENTATIVE
UT Health Science Center at Houston
04.2020 - 09.2021
PHLEBOTOMIST
WOF Medical Clinic
03.2018 - 03.2020
SCHEDULING SPECIALIST I
Baylor College of Medicine
04.2016 - 05.2018
PHLEBOTOMIST PATIENT CARE TECHNICIAN
Hands Of Rose Home Care
06.2015 - 11.2016
High School Diploma -
New Beginnings Christian Academy